0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
108 days ago
onfonmicrofinance.co.tz
25 Applied 18 Pro Applied
As a Call Center Agent at Onfon Microfinance in Dar es Salaam, Tanzania, you will serve as a vital link between the company and its clients. Your primary focus will be delivering top-tier customer service through various communication channels, primarily phone interactions. You will be responsible for managing inbound inquiries, addressing customer concerns with professionalism, and providing accurate information regarding microfinance products and services to ensure a positive user experience. The role requires a high level of patience and the ability to maintain a positive attitude even during challenging interactions.
Beyond direct communication, the role involves significant administrative responsibilities. You will perform accurate data entry into company databases, maintaining meticulous records of all customer interactions and resolutions. Candidates are expected to follow established protocols and scripts to maintain consistency across the team. Your ability to troubleshoot problems effectively and manage multiple tasks simultaneously in a fast-paced environment will be crucial to the success of the operations in Dar es Salaam. Additionally, following up on unresolved inquiries and ensuring timely feedback to customers is a core component of this position.
Key Requirements
Bachelor’s degree in a related field.
Experience working in a call center or customer-support role.
Strong active-listening and verbal-communication skills.
Proficiency in problem-solving and critical thinking.
Ability to multitask and manage time effectively.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
58 days ago
icloud.com
8 Applied 6 Pro Applied
Doctor Cargo Company Limited is seeking a dedicated and reliable Full Time Customer Service Representative to join our team in Dar es Salaam. The successful candidate will serve as the primary point of contact for our valued clients, ensuring that every interaction reflects our commitment to excellence and reliability in the logistics and cargo industry. This role requires a professional individual who can manage diverse customer needs while maintaining a positive and helpful attitude at all times.
Your core responsibilities will involve responding to customer inquiries via phone, email, or chat and providing accurate information regarding our products and services. You will be expected to resolve customer complaints efficiently, providing suitable solutions that ensure long-term satisfaction. Additionally, you will maintain meticulous records of all customer interactions and transactions to help the team improve service delivery. This position offers a great opportunity for growth within a dynamic company environment.
Key Requirements
Diploma level education in Customer Service or a related field.
Strong problem-solving skills and attention to detail.
Ability to handle difficult customers calmly and professionally.
Good communication skills in both speaking and writing.
Proficiency in Microsoft Office Suite and basic computer operations.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
49 days ago
gnmtrading.co.tz
13 Applied 9 Pro Applied
GNM CARGO is seeking a dedicated and professional individual to join their Call Center team in Dar es Salaam. The primary focus of this role is to handle customer inquiries, provide detailed information about the company's logistics and trading services, and ensure a high level of customer satisfaction. The candidate will be responsible for resolving customer issues efficiently and maintaining accurate records within the company's database system.
This position requires a candidate who can effectively communicate in both English and Swahili to cater to a diverse clientele. Fluency in the Chinese language is considered a significant advantage given the company's international operations. The role is based at the GNM CARGO office located at Plot 31 Block 52, Omary Londo Street, Kariakoo Gerezani. Applicants must be prepared to work in a fast-paced environment and demonstrate exceptional interpersonal skills to manage diverse client needs while adhering to company protocols.
Key Requirements
Female gender identity, aged between 20 and 30 years.
Possession of a professional Customer Care Certificate.
Proven work experience in a Call Center or customer service environment.
High proficiency in computer usage and standard software applications.
Excellent verbal and written communication skills in Swahili.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
69 days ago
gmail.com
7 Applied 5 Pro Applied
Emmlyne Limited is actively seeking six dedicated individuals to join their team as Customer Support Officers on behalf of a leading microfinance institution in Dar es Salaam. This role is pivotal in providing frontline support to clients, ensuring that every interaction reflects the institution's commitment to excellence and professional financial service delivery. Candidates will be responsible for a wide range of activities, from managing initial client inquiries to facilitating complex loan applications and ensuring high levels of customer satisfaction while promoting the institution's financial products and services.
In addition to direct client interaction, the successful candidates will play a key role in promoting financial literacy among customers, educating them on loan terms, and encouraging responsible borrowing habits. The position offers a dynamic work environment where officers will handle both digital and physical transactions, including deposits and withdrawals. Employees will benefit from a supportive culture that provides medical cover, daily meals, and digital connectivity resources, fostering both personal and professional growth within the microfinance sector. The role also involves maintaining accurate documentation and ensuring full compliance with internal policies and regulatory requirements.
Key Requirements
Diploma in Business Administration, Finance, Banking, or a related field.
Previous experience in customer service, preferably in banking or microfinance.
Strong communication and interpersonal skills.
Basic knowledge of financial products and services.
Proficiency in MS Office applications.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
33 days ago
gmail.com
76 Applied 53 Pro Applied
Simba Cargo is looking for 20 dedicated and energetic individuals to join our team as Customer Service representatives in Dar es Salaam. The successful candidates will be responsible for acting as the primary point of contact for our clients, ensuring their inquiries are handled professionally and their logistical needs are met efficiently. This role involves active listening, problem-solving, and maintaining high levels of customer satisfaction to uphold the company's reputation in the cargo and logistics industry. As a Customer Service officer, you will manage a variety of tasks including responding to customer queries via multiple channels, utilizing Microsoft Office tools to maintain records, and collaborating with other departments to resolve complex issues. Candidates should be fluent in both English and Swahili and possess a background in marketing or business. This is an excellent opportunity for young professionals aged 20 to 35 to grow their careers within a reputable organization. Please note that applications must be submitted by May 23rd, 2026.
Key Requirements
Must have a Diploma or Bachelor's Degree in Marketing, Business, or a related field.
Strong ability to listen attentively to customer needs and provide effective solutions.
Proficiency in using computers and essential software programs, specifically the Microsoft Office Suite.
Excellent communication skills in both English and Swahili, both written and verbal.
Age requirement: Must be between 20 and 35 years old.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
56 days ago
dofbitgroup.co.tz
13 Applied 9 Pro Applied
DOFBIT Group Ltd is seeking a motivated and customer-focused individual to join our team as a Customer Service Sales Representative. The ideal candidate will be responsible for handling customer inquiries, promoting products/services, and driving sales while ensuring excellent customer satisfaction. The role requires a proactive approach to handle customer inquiries via phone, email, and in person, providing accurate information and identifying customer needs to recommend the best possible solutions.
The representative will be tasked with achieving sales targets and contributing to the overall business growth of the company. This involves maintaining strong customer relationships, following up on leads, and handling any complaints professionally and efficiently. Candidates must have a positive attitude and a customer-oriented mindset to excel in this role based in Dar es Salaam, ensuring that every customer interaction reflects the company's commitment to quality service.
Key Requirements
Proven experience in customer service and/or sales
Strong communication and interpersonal skills
Ability to work under pressure and meet targets
Good problem-solving skills
Proficiency in basic computer applications
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
50 days ago
dofbitgroup.co.tz
10 Applied 7 Pro Applied
DOFBIT Group Ltd is seeking a motivated and customer-focused individual to join our team as a Customer Service Sales Representative. The ideal candidate will be responsible for handling customer inquiries, promoting products/services, and driving sales while ensuring excellent customer satisfaction. The role requires a dynamic individual who can manage various tasks ranging from answering phone calls to meeting specific sales growth objectives within the company's framework. As a key member of the sales team, you will be expected to provide accurate information about our products and services while identifying unique customer needs to recommend the most suitable solutions. This position involves maintaining strong customer relationships, following up on leads, and handling complaints professionally and efficiently. Your efforts will directly contribute to business growth and the overall reputation of DOFBIT Group Ltd in Dar es Salaam.
Key Requirements
Proven experience in customer service and/or sales
Strong communication and interpersonal skills
Ability to work under pressure and meet targets
Good problem-solving skills
Proficiency in basic computer applications
0 Negotiable or Not Mentioned
Tanzania
40 days ago
gmail.com
14 Applied 4 Ultra Applied
We are looking for a professional and empathetic Customer Care representative to join our team at ESTHER LUXURY COACH. The successful candidate will be the primary point of contact for our customers, responding promptly to inquiries through various communication channels. You will be tasked with resolving customer complaints efficiently, processing orders and applications, and ensuring that every customer receives professional support that reflects our brand's luxury standards.
You must develop an in-depth understanding of our products and services to answer questions accurately and provide feedback on the efficiency of our service processes. This role requires maintaining a calm and helpful demeanor, even when dealing with stressed or upset customers. By providing high-quality support and ensuring total customer satisfaction, you will play a vital role in maintaining the reputation and growth of our transportation services.
Key Requirements
General education degree or equivalent qualification.
Proven experience working in customer support or a related field.
Ability to stay calm and professional under pressure.
Comfortable using computers and customer management software.
Strong verbal and written communication skills.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
68 days ago
gnmtrading.co.tz
14 Applied 1 Casual Applied
GNM CARGO is looking for a dedicated Call Center Agent to join their team in Dar es Salaam. The primary responsibilities include receiving and answering customer calls, providing detailed information regarding the company's services, and solving any challenges or issues customers may face. Additionally, the role involves recording customer data accurately into the company's internal systems. This position is based at Kariakoo Gerezani, Plot 31 Block 52, Omary Londo Street. Candidates must be female, aged between 20 and 30, and hold a valid Customer Care Certificate. Fluency in both English and Swahili is mandatory, while proficiency in Chinese is a distinct advantage. Applicants should possess prior experience in a call center setting and have strong computer literacy. The deadline for applications is April 15, 2026. Successful candidates will be part of a dynamic team focused on providing excellent customer support in the logistics and cargo industry.
Key Requirements
Female gender
Age between 20 to 30 years
Possession of a Customer Care Certificate
Previous experience working in a Call Center environment
Proficient computer skills and usage of relevant software programs
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
53 days ago
gmail.com
11 Applied 8 Pro Applied
We are seeking a dedicated and professional Customer Service Officer with a strong background in the hospitality sector to join our team in Dar es Salaam. The successful candidate will play a crucial role in ensuring that our guests and customers receive exceptional service, handling inquiries, and managing the front-of-house operations with efficiency and grace.
Key duties include resolving complaints, coordinating with various internal departments to address service gaps, and maintaining high standards of professionalism at all times. This role requires an individual who thrives in a fast-paced environment, possesses excellent interpersonal skills, and is committed to delivering a superior customer experience.
Key Requirements
Proven experience in hospitality or customer service roles
Strong verbal and written communication skills
Customer-focused and professional attitude
Ability to work effectively under pressure in a fast-paced environment
Handle customer inquiries and complaints professionally