CUSTOMER SERVICE REPRESENTATIVE @ DOCTOR CARGO
Doctor Cargo Company Limited is seeking a dedicated and reliable Full Time Customer Service Representative to join our team in Dar es Salaam. The successful candidate will serve as the primary point of contact for our valued clients, ensuring that every interaction reflects our commitment to excellence and reliability in the logistics and cargo industry. This role requires a professional individual who can manage diverse customer needs while maintaining a positive and helpful attitude at all times.
Your core responsibilities will involve responding to customer inquiries via phone, email, or chat and providing accurate information regarding our products and services. You will be expected to resolve customer complaints efficiently, providing suitable solutions that ensure long-term satisfaction. Additionally, you will maintain meticulous records of all customer interactions and transactions to help the team improve service delivery. This position offers a great opportunity for growth within a dynamic company environment.
Your core responsibilities will involve responding to customer inquiries via phone, email, or chat and providing accurate information regarding our products and services. You will be expected to resolve customer complaints efficiently, providing suitable solutions that ensure long-term satisfaction. Additionally, you will maintain meticulous records of all customer interactions and transactions to help the team improve service delivery. This position offers a great opportunity for growth within a dynamic company environment.
Key Requirements
Diploma level education in Customer Service or a related field.
Strong problem-solving skills and attention to detail.
Ability to handle difficult customers calmly and professionally.
Good communication skills in both speaking and writing.
Proficiency in Microsoft Office Suite and basic computer operations.
Fluency in English and Swahili for effective local and international communication.
Excellent time management and organizational skills to prioritize tasks.
Ability to work independently with minimal supervision and as part of a team.
Strong interpersonal skills to build rapport with clients and colleagues.
Willingness to learn about cargo industry standards and company specific procedures.