CUSTOMER SUPPORT OFFICER (6 POSITIONS) @ EMMLYNE LIMITED
Emmlyne Limited is actively seeking six dedicated individuals to join their team as Customer Support Officers on behalf of a leading microfinance institution in Dar es Salaam. This role is pivotal in providing frontline support to clients, ensuring that every interaction reflects the institution's commitment to excellence and professional financial service delivery. Candidates will be responsible for a wide range of activities, from managing initial client inquiries to facilitating complex loan applications and ensuring high levels of customer satisfaction while promoting the institution's financial products and services.
In addition to direct client interaction, the successful candidates will play a key role in promoting financial literacy among customers, educating them on loan terms, and encouraging responsible borrowing habits. The position offers a dynamic work environment where officers will handle both digital and physical transactions, including deposits and withdrawals. Employees will benefit from a supportive culture that provides medical cover, daily meals, and digital connectivity resources, fostering both personal and professional growth within the microfinance sector. The role also involves maintaining accurate documentation and ensuring full compliance with internal policies and regulatory requirements.
In addition to direct client interaction, the successful candidates will play a key role in promoting financial literacy among customers, educating them on loan terms, and encouraging responsible borrowing habits. The position offers a dynamic work environment where officers will handle both digital and physical transactions, including deposits and withdrawals. Employees will benefit from a supportive culture that provides medical cover, daily meals, and digital connectivity resources, fostering both personal and professional growth within the microfinance sector. The role also involves maintaining accurate documentation and ensuring full compliance with internal policies and regulatory requirements.
Key Requirements
Diploma in Business Administration, Finance, Banking, or a related field.
Previous experience in customer service, preferably in banking or microfinance.
Strong communication and interpersonal skills.
Basic knowledge of financial products and services.
Proficiency in MS Office applications.
Ability to attend to walk-in clients, phone calls, and digital inquiries professionally.
Skills in guiding customers through loan application and repayment processes.
Capability to handle and resolve customer complaints efficiently and escalate when necessary.
Competency in assisting with deposits, withdrawals, and loan repayments.
Commitment to ensuring compliance with internal policies and regulatory requirements.
Ability to maintain accurate customer records and documentation.
Ability to educate clients on financial literacy and responsible borrowing habits.