CUSTOMER SERVICE SALES REPRESENTATIVE @ DOFBIT GROUP LTD
DOFBIT Group Ltd is seeking a motivated and customer-focused individual to join our team as a Customer Service Sales Representative. The ideal candidate will be responsible for handling customer inquiries, promoting products/services, and driving sales while ensuring excellent customer satisfaction. The role requires a proactive approach to handle customer inquiries via phone, email, and in person, providing accurate information and identifying customer needs to recommend the best possible solutions.
The representative will be tasked with achieving sales targets and contributing to the overall business growth of the company. This involves maintaining strong customer relationships, following up on leads, and handling any complaints professionally and efficiently. Candidates must have a positive attitude and a customer-oriented mindset to excel in this role based in Dar es Salaam, ensuring that every customer interaction reflects the company's commitment to quality service.
The representative will be tasked with achieving sales targets and contributing to the overall business growth of the company. This involves maintaining strong customer relationships, following up on leads, and handling any complaints professionally and efficiently. Candidates must have a positive attitude and a customer-oriented mindset to excel in this role based in Dar es Salaam, ensuring that every customer interaction reflects the company's commitment to quality service.
Key Requirements
Proven experience in customer service and/or sales
Strong communication and interpersonal skills
Ability to work under pressure and meet targets
Good problem-solving skills
Proficiency in basic computer applications
A positive attitude and customer-oriented mindset
Fluency in both written and spoken English and Swahili
Ability to multitask and manage time effectively in a fast-paced environment
Strong negotiation skills to convert leads into sales
High level of integrity and professional ethics
Willingness to undergo continuous product knowledge training
Excellent listening skills to accurately identify customer needs