CUSTOMER SERVICE SALES REPRESENTATIVE @ DOFBIT GROUP LTD
DOFBIT Group Ltd is seeking a motivated and customer-focused individual to join our team as a Customer Service Sales Representative. The ideal candidate will be responsible for handling customer inquiries, promoting products/services, and driving sales while ensuring excellent customer satisfaction. The role requires a dynamic individual who can manage various tasks ranging from answering phone calls to meeting specific sales growth objectives within the company's framework. As a key member of the sales team, you will be expected to provide accurate information about our products and services while identifying unique customer needs to recommend the most suitable solutions. This position involves maintaining strong customer relationships, following up on leads, and handling complaints professionally and efficiently. Your efforts will directly contribute to business growth and the overall reputation of DOFBIT Group Ltd in Dar es Salaam.
Key Requirements
Proven experience in customer service and/or sales
Strong communication and interpersonal skills
Ability to work under pressure and meet targets
Good problem-solving skills
Proficiency in basic computer applications
A positive attitude and customer-oriented mindset
Ability to handle customer inquiries via multiple channels including phone and email
Demonstrated ability to identify customer needs and recommend suitable solutions
Skill in maintaining long-term customer relationships and following up on leads
Capacity to handle customer complaints professionally and efficiently to ensure satisfaction