CALL CENTER AGENTS (3 POSITIONS) @ ONFON MICROFINANCE
As a Call Center Agent at Onfon Microfinance in Dar es Salaam, Tanzania, you will serve as a vital link between the company and its clients. Your primary focus will be delivering top-tier customer service through various communication channels, primarily phone interactions. You will be responsible for managing inbound inquiries, addressing customer concerns with professionalism, and providing accurate information regarding microfinance products and services to ensure a positive user experience. The role requires a high level of patience and the ability to maintain a positive attitude even during challenging interactions.
Beyond direct communication, the role involves significant administrative responsibilities. You will perform accurate data entry into company databases, maintaining meticulous records of all customer interactions and resolutions. Candidates are expected to follow established protocols and scripts to maintain consistency across the team. Your ability to troubleshoot problems effectively and manage multiple tasks simultaneously in a fast-paced environment will be crucial to the success of the operations in Dar es Salaam. Additionally, following up on unresolved inquiries and ensuring timely feedback to customers is a core component of this position.
Beyond direct communication, the role involves significant administrative responsibilities. You will perform accurate data entry into company databases, maintaining meticulous records of all customer interactions and resolutions. Candidates are expected to follow established protocols and scripts to maintain consistency across the team. Your ability to troubleshoot problems effectively and manage multiple tasks simultaneously in a fast-paced environment will be crucial to the success of the operations in Dar es Salaam. Additionally, following up on unresolved inquiries and ensuring timely feedback to customers is a core component of this position.
Key Requirements
Bachelor’s degree in a related field.
Experience working in a call center or customer-support role.
Strong active-listening and verbal-communication skills.
Proficiency in problem-solving and critical thinking.
Ability to multitask and manage time effectively.
Fluency in both English and Kiswahili (spoken and written).
Excellent keyboard skills and proficiency in data entry software.
Ability to remain calm and professional under high-pressure situations.
Strong organizational skills with high attention to detail.
Ability to work flexible hours and shifts as required by management.