0 Negotiable or Not Mentioned
Kenya, Remote
19 days ago
outlook.com
1906 Views
Call Centre House is currently seeking dynamic and results-driven individuals to join our remote team as Inbound & Outbound Sales Customer Service Representatives (CSR). This role is specifically designed for candidates located in Kenya who possess a unique blend of customer service excellence and a competitive sales edge. You will be responsible for selling telecommunications products to customers based in the United Kingdom, handling both incoming inquiries and proactive outbound outreach to close deals and hit performance targets.
As a remote team member, you will have the flexibility to work from anywhere within Kenya while remaining available during UK business hours to align with our target market. We offer a competitive base salary complemented by an uncapped commission structure, rewarding those who are highly motivated and successful in their sales efforts. If you are a persuasive communicator who thrives in a target-driven environment, this is an excellent opportunity to grow your career with a global focus.
Key Requirements
Proven experience in customer service with a strong focus on sales results.
Ability to effectively manage both inbound and outbound call flows.
Demonstrated capability to hit and exceed monthly sales targets.
Excellent verbal and written communication skills in English.
Availability to work according to UK business hours (GMT/BST).
High level of self-discipline and motivation to work in a remote environment.
A reliable internet connection and a quiet workspace suitable for professional calls.
Previous experience in the telecommunications industry is highly preferred.
Strong negotiation and persuasion skills to close deals effectively.
Ability to handle customer objections professionally and maintain a positive attitude.
0 Negotiable or Not Mentioned
Kenya, Nairobi
7 hours ago
dyness-tech.com
68 Views
Dyness is a global energy storage company expanding its Technical Service & Support team in Africa. We are seeking a Technical Support Expert in Kenya to handle both pre-sales and after-sales support for our advanced battery systems. The ideal candidate must have direct experience in the renewable energy sector, specifically with lithium battery technologies. You will be responsible for providing technical expertise to local markets and ensuring customer satisfaction with our BESS solutions. This role is crucial for our expansion in East Africa and requires a candidate who is passionate about renewable energy and technical excellence. The work location for this position is centered in Nairobi, requiring local market engagement.
Key Requirements
Deep understanding of lithium batteries
Deep understanding of energy storage systems
Proven experience in technical support (pre-sales)
Proven experience in technical support (after-sales)
Ability to work independently in local markets
Hands-on experience with battery storage hardware
Direct energy storage or renewable experience
Technical degree in Electrical Engineering or a related field
Proficiency in system monitoring and diagnostic software
Ability to conduct onsite site surveys and installations
0 Negotiable or Not Mentioned
Kenya, Nairobi
15 days ago
eatngo-kenya.com
1312 Views
Join our dynamic team in Nairobi as a Delivery Expert, where you will be the face of our company, ensuring that our products reach customers safely and promptly. We are looking for individuals who possess an intimate knowledge of Nairobi's streets and can navigate efficiently to meet delivery deadlines. Your role is crucial in maintaining our reputation for speed and customer satisfaction, requiring a blend of safety-conscious driving and a friendly, professional demeanor at every doorstep. As a member of the Eat'n'Go Kenya family, you will be responsible for the secure handling of goods from our facilities to the final destination. This position demands a high level of reliability and the ability to work under pressure while maintaining a positive attitude. If you are passionate about logistics and enjoy being on the move, this is an excellent opportunity to grow your career in a supportive and fast-growing environment.
Key Requirements
Excellent knowledge of Nairobi roads and routes
Valid driver's or rider's license
Strong commitment to safety and traffic regulations
Ability to work in a fast-paced environment
Excellent time management skills
Customer service-oriented attitude with a friendly smile
Physical stamina for handling deliveries
Proficiency in using GPS and navigation apps
High level of reliability and punctuality
Basic communication skills in English and Swahili
0 Negotiable or Not Mentioned
Tanzania, Serengeti
22 days ago
gmail.com
1960 Views
Enkoria Serengeti is seeking a dedicated Camp Manager to act as the cornerstone of on-site operations at their Serengeti location. The successful candidate will provide overall leadership in managing diverse staff, facilities, and daily logistics while ensuring the rigorous implementation of safety, environmental, and operational standard operating procedures (SOPs). This role is critical for maintaining the high standards expected in a premium safari environment.
The Camp Manager will be responsible for guest-orientation and ensuring an exceptional visitor experience. Beyond daily staff supervision, the role involves utilizing hospitality management systems to generate, analyze, and present detailed operational and financial reports to senior management. Working in a remote safari camp requires high levels of adaptability, strong communication skills, and the ability to oversee complex logistics in a wilderness setting.
Key Requirements
Degree in Hospitality Management, Tourism Management, or a related field.
Minimum 4-5 years' experience as a Camp Manager.
At least 4 years in a camp/lodge management role.
Training in hospitality operations or lodge management is preferred.
Experience working in remote safari camps or lodges is preferred.
Strong leadership, communication, and guest-orientation skills.
Knowledge of Microsoft Office packages.
Demonstrated proficiency in the use and application of hospitality systems.
Proven ability to generate, analyze, and present operational and financial reports.
Ability to manage staff and daily logistics in a remote environment.
Excellent problem-solving skills and attention to detail.
0 Negotiable or Not Mentioned
Tanzania, Arusha
22 days ago
eximbank.co.tz
2326 Views
Exim Bank (T) Ltd is seeking a highly qualified and experienced professional to fill the position of Branch Manager for the Arusha Main Branch. The successful candidate will be responsible for overseeing all branch operations, including customer service, business development, and administrative functions to ensure the branch meets its strategic and financial objectives. This role requires a dynamic leader who can foster a productive and inclusive work environment while delivering exceptional value to clients in the Arusha region.
As an employer committed to equal opportunities, Exim Bank encourages diversity and is dedicated to attaining a gender-balanced team. We specifically welcome applications from women and individuals with disabilities. The Branch Manager will be expected to drive performance, manage operational risks, and maintain the highest standards of compliance. Interested candidates should submit their CV and cover letter before the application deadline of March 31st, 2026.
Key Requirements
Bachelor's degree in Finance, Business Administration, Economics, or a related field.
Minimum of 5 years of experience in banking operations or branch management roles.
Strong leadership and people management skills with the ability to lead a diverse team.
Proven track record of meeting and exceeding sales and performance targets in a banking environment.
Deep understanding of retail banking products, services, and market trends.
Excellent communication and interpersonal skills for client relationship management.
Sound knowledge of banking regulations and compliance standards within Tanzania.
Ability to manage branch risk and ensure overall operational integrity.
Strong analytical and problem-solving abilities to address complex business challenges.
Proficiency in banking software systems and the Microsoft Office suite.
Ability to develop and implement strategic plans to grow the branch's market share.
0 Negotiable or Not Mentioned
Tanzania, Arusha
1 day ago
gibotel.com
262 Views
Gibotel is seeking an Insurance Officer to join our Arusha office. This role involves managing insurance policies, processing claims, and providing expert advice to ensure the company and its assets are adequately protected. You will be responsible for evaluating risks, comparing insurance products, and maintaining up-to-date records of all insurance-related documentation and premium payments.
Applicants must submit a CV along with Form 4 and Form 6 certificates. Academic transcripts from your university are also required for the selection process. This role offers an opportunity to build a career in the insurance sector within a stable and professional environment in Arusha. We value candidates with strong communication skills who can explain complex insurance terms clearly.
Key Requirements
Bachelor's degree in Insurance, Risk Management, or Finance
Form 4 Certificate of Secondary Education
Form 6 Advanced Certificate of Secondary Education
Official University academic transcripts
Strong understanding of insurance laws and regulations
Experience in insurance claims processing and management
Exceptional attention to detail and accuracy
Ability to perform comprehensive risk assessments
Great interpersonal and customer service skills
Advanced proficiency in Microsoft Office applications
0 Negotiable or Not Mentioned
Kenya, Nairobi
3 days ago
holidayinnnairobi.com
370 Views
Holiday Inn Nairobi Two Rivers is looking for a dynamic and service-oriented Receptionist to join our Front Office team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient check-in and check-out processes. You will handle guest inquiries, manage reservations using the Opera system, and maintain a high standard of professional service throughout the guest's stay.
As a Receptionist, you will be responsible for multitasking in a fast-paced hotel environment while maintaining attention to detail and a high level of integrity. You will coordinate with other departments to fulfill guest requests and resolve any issues promptly. This role requires a professional appearance and excellent interpersonal skills to foster a positive guest experience at our Four Star property at Two Rivers Mall.
Key Requirements
Minimum of 2 years' experience as a receptionist in a busy hotel environment.
Diploma in Front Office Operations from a recognized institution.
Proficiency in Opera software system.
Excellent communication and interpersonal skills.
Strong customer service and guest handling skills.
Ability to multitask and work under pressure.
High level of integrity and attention to detail.
Well-groomed with a professional appearance.
Ability to handle cash transactions and process payments accurately.
Knowledge of local attractions and transportation options to assist guests.
0 Negotiable or Not Mentioned
Kenya
5 days ago
igniteaccess.com
507 Views
Ignite Energy Access is hiring a Collections Officer to manage accounts receivable and ensure timely payments from customers across our Kenyan operations. You will be responsible for monitoring payment schedules, contacting clients regarding overdue balances, and maintaining positive customer relations while securing company revenue. This role is essential for maintaining the liquidity needed to expand our reach.
This position is vital for maintaining the financial health of our operations. You will work closely with the finance and customer service departments to resolve billing issues and streamline collection processes. The ideal candidate will be firm yet empathetic, ensuring that our mission of energy access remains sustainable through diligent credit control.
Key Requirements
Diploma or Degree in Finance, Business, or a related field.
Proven experience in debt collection or credit control roles.
Strong negotiation and persuasion skills.
Excellent customer service orientation and interpersonal skills.
Ability to handle difficult conversations professionally.
Proficiency in CRM software and basic accounting tools.
High level of integrity and transparency.
Strong attention to detail and accuracy in record keeping.
Target-driven mindset with a focus on results.
Familiarity with local consumer credit regulations.
0 Negotiable or Not Mentioned
Kenya, Remote
9 days ago
jiji.co.ke
1350 Views
Jiji is seeking a talented Customer Account Manager to join their dynamic team and drive sales through effective communication and relationship building. The primary responsibility of this role is to present and promote Jiji's products to a diverse range of existing and potential customers, ensuring that sales targets are consistently met. The successful candidate will focus on building long-term partnerships, providing top-tier support, and resolving any customer concerns with efficiency and professionalism. This position offers a unique opportunity for career growth within a vibrant and fast-paced environment. Candidates will benefit from a competitive monthly retainer along with lucrative bonuses. With flexible work options including remote opportunities, Jiji fosters a fun and inclusive culture that values results and professional development. If you are a results-driven individual with strong communication skills in Swahili and Luganda, this is the perfect role for you.
Key Requirements
At least 1 year of experience in Telesales or professional sales.
Demonstrated ability in persuasion and effective communication.
Strong confidence in handling customer objections and closing sales deals.
A highly motivated and results-driven mindset to meet targets.
Professional fluency in both Swahili and Luganda languages.
Ability to present, promote, and sell products to diverse client bases.
Proven experience in building and maintaining long-term client relationships.
Capability to resolve customer concerns and issues promptly and efficiently.
Strong organizational and time management skills for managing multiple accounts.
Ability to adapt to a fun work culture and work effectively in remote settings.
0 Negotiable or Not Mentioned
Kenya, Remote
18 days ago
outlook.com
1351 Views
KINDEX is currently looking for high-performing individuals to join our team as Inbound and Outbound Sales Customer Service Representatives. This remote role, specifically for candidates based in Kenya, involves engaging UK customers through both inbound and outbound calls to sell various telecom products. We are seeking professionals who can effectively blend high-quality customer service with a strong sales mindset to turn everyday conversations into successful business conversions. You will be part of a fast-paced, target-driven environment where your ability to persuade and close deals will directly impact your earnings.
As a remote representative, your daily responsibilities will include handling a high volume of sales calls, resolving customer inquiries, and identifying opportunities to upsell or cross-sell telecom solutions. You must be prepared to work within UK business hours and possess a reliable home office setup. We offer a performance-based environment with a competitive base salary and uncapped commission, meaning your earning potential is limited only by your drive and success. If you are a resilient, self-driven individual with a passion for winning and money, this is the perfect opportunity to grow your career from the comfort of your home.
Key Requirements
1–3 years of call centre experience with a preference for sales roles
Strong communication and persuasive closing skills
Confident, resilient, and highly persuasive personality
Ability to work UK business hours consistently (non-negotiable)
Access to a reliable high-speed internet connection and remote work setup
Self-driven, disciplined, and able to work independently
Proven ability to handle both inbound and outbound sales calls effectively
Experience in upselling and cross-selling telecom or related products
Strong objection handling skills and the ability to close deals confidently
Demonstrated track record of meeting or exceeding monthly sales targets
0 Negotiable or Not Mentioned
Kenya, Nairobi
5 days ago
gmail.com
497 Views
Knops Hospitality Consultants is seeking a smart, energetic, and customer-focused Waitress to join their growing hospitality team in Nairobi. The successful candidate will be responsible for delivering exceptional customer service and creating memorable guest experiences through attentive and professional table service. This role is ideal for individuals who are passionate about hospitality and enjoy working in a fast-paced, guest-oriented environment.
In this role, you will be expected to take and manage orders efficiently while maintaining clean and organized service areas. The position offers a competitive salary along with training and growth opportunities within a friendly and professional work environment. Candidates should possess strong communication skills and a positive attitude to contribute effectively to the team's success in Nairobi.
Key Requirements
Deliver exceptional customer service
Take and manage orders efficiently
Maintain clean and organized service areas
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Previous experience in hospitality or food service
Strong attention to detail and accuracy
Ability to stand for long periods of time
Knowledge of food safety and hygiene protocols
Ability to work flexible hours including weekends
Professional appearance and friendly demeanor
0 Negotiable or Not Mentioned
Kenya, Nairobi
1 day ago
liquorsquare.co.ke
155 Views
Liquor Square is a fast-growing retail and distribution company specializing in beverages and customer-focused delivery services. We are looking for reliable, disciplined, and customer-oriented Delivery Riders to join our team and support our expanding operations. The role involves delivering customer orders promptly and efficiently within assigned routes while ensuring all orders are verified before dispatch. You will represent the brand professionally and provide top-tier service to our diverse clientele in Nairobi.
In addition to deliveries, riders are responsible for handling cash and mobile payments accurately, maintaining delivery records, and ensuring the assigned motorcycle is well-maintained and clean. You must comply with all traffic laws and company safety standards to ensure a smooth logistics process. The position offers a supportive and dynamic work environment with opportunities for growth within the company for high-performing individuals who demonstrate strong integrity and time management.
Key Requirements
Minimum KCSE certificate.
Valid Motorcycle Riding License (Class A).
At least 1–2 years’ experience in delivery riding.
Good knowledge of Nairobi and surrounding areas.
Basic smartphone skills (GPS navigation, mobile apps).
Strong integrity, reliability, and time management skills.
Ability to handle cash and mobile payments accurately and account for transactions.
Excellent customer service skills to represent the company brand professionally.
Commitment to motorcycle maintenance and basic cleanliness.
Strict adherence to all traffic laws and company safety protocols.
Ability to work in a fast-paced retail environment.
Strong communication skills for interacting with dispatchers and customers.
0 Negotiable or Not Mentioned
Kenya
9 days ago
manpowernetworks.co.ke
1111 Views
Our client in the FMCG industry is expanding their sales team and looking to recruit Area Sales Representatives across multiple regions including the Lake Region, Central Region, Coast Region, Rift Region, and Nairobi. If you are passionate about sales, customer relationships, and driving business growth, this opportunity is for you. Candidates will be responsible for territory management and product distribution goals.
Successful applicants must possess a diploma or degree in a business-related field and have a valid driving license to navigate various sales territories effectively. The role involves managing client relations and identifying new business opportunities within the specified Kenyan regions to enhance the company's market presence.
Key Requirements
Diploma or Degree in Sales, Marketing, Business, or related field
Experience in FMCG sales or distribution is an added advantage
Must have a valid driving license
Strong interpersonal and relationship-building skills
Ability to drive business growth through proactive sales
Excellent communication and negotiation skills
Knowledge of regional market dynamics in Kenya
Proficiency in sales reporting and tracking performance
Ability to work independently in a field-based environment
Proven track record of meeting or exceeding sales targets
~24,000 Mentioned
Kenya, Nairobi
8 days ago
morsanhr.co.ke
893 Views
Our client is seeking a dedicated and detail-oriented Public Area Attendant to oversee and maintain the cleanliness, hygiene, and aesthetic presentation of all public spaces within their Nairobi facility. This essential role ensures that lobbies, hallways, restrooms, and outdoor areas remain safe, welcoming, and professional for both guests and staff members. Responsibilities include sanitizing high-traffic surfaces, replenishing supplies, and operating specialized cleaning equipment such as vacuum cleaners and buffers. The salary for this position is KES 24,000.
In addition to technical cleaning tasks, the ideal candidate must demonstrate a high level of integrity and professionalism when interacting with guests. The role requires proactive identification of maintenance issues, such as faulty lighting or leaks, and meticulous record-keeping of daily logs and supply usage. Successful applicants will work closely with the housekeeping team to maintain high standards of sanitation and waste disposal in accordance with established SOPs, contributing to the overall reputation of the facility.
Key Requirements
Certificate or Diploma in Housekeeping, Hospitality Management, or a related field.
Minimum of 3 years of professional experience in housekeeping or public area maintenance.
Strong verbal communication skills and a customer-friendly attitude for guest interactions.
High level of integrity, discipline, and reliability in handling daily tasks.
Physically fit and capable of managing demanding physical work and long shifts.
Exceptional attention to detail regarding cleanliness and presentation standards.
Ability to work independently and manage time effectively in a fast-paced environment.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Proficiency in operating cleaning equipment like vacuum cleaners, buffers, and scrubbers.
Knowledge of handling cleaning chemicals safely in compliance with MSDS standards.
Ability to maintain accurate daily cleaning logs and incident reports.
Proactive approach to reporting maintenance issues and environmental hazards.
0 Negotiable or Not Mentioned
Kenya, Nairobi
25 days ago
gmail.com
1345 Views
PowerBook IT Solutions is seeking a tech-savvy and energetic Sales Representative & Digital Content Creator to join their team in the Nairobi CBD. This role involves acting as the face of the brand, bridging the gap between physical retail operations and the digital marketplace. The successful candidate will specialize in high-quality laptops and computer accessories, working to dominate the online space through creative engagement and professional sales tactics.
The responsibilities include hosting live product showcases on social media platforms to demonstrate laptop features and answer real-time questions. In addition to online sales management and processing orders, the role requires providing in-shop sales assistance at the Mithoo Business Centre along Moi Avenue. Candidates will also provide technical consulting on hardware specifications like RAM and storage while generating professional quotations to close sales effectively. Work locations include the Mithoo Business Centre, along Moi Avenue, Nairobi CBD.
Key Requirements
Confident on-camera presence for social media live sessions.
Proven experience in sales with a track record of meeting targets.
Strong understanding of laptop hardware including processors, RAM, and storage.
Fluency in both English and Swahili with a persuasive and friendly personality.
Ability to provide basic technical troubleshooting guidance to clients.
Proficiency in managing customer inquiries and processing orders across digital channels.
Experience in generating accurate professional quotations and conducting lead follow-ups.
Ability to work in a physical retail environment at Nairobi CBD location.
Excellent interpersonal skills for greeting and assisting walk-in clients.
Capacity to create engaging digital content to promote computer hardware products.
0 Negotiable or Not Mentioned
Kenya, Nairobi
11 days ago
rediansoftware.com
871 Views
Redian Software is seeking a highly motivated and results-driven Outbound Sales Agent to join our dynamic team in the energy sector. Based in Nairobi, the successful candidate will be responsible for identifying potential clients, initiating contact, and presenting our energy-related solutions to drive business growth. This role requires a proactive individual who can effectively communicate value propositions and build strong relationships with prospective customers in a competitive market.
As part of our sales department, you will play a crucial role in expanding our footprint within the energy industry. Your primary focus will be on lead generation and conversion through outbound calling and strategic outreach. We provide a supportive environment that encourages professional growth and offers the opportunity to make a significant impact on our success in Kenya. No specific salary details were provided in the original posting.
Key Requirements
Proven experience as an outbound sales representative or similar sales role.
Deep understanding of the energy sector market trends in East Africa.
Excellent communication and interpersonal skills to engage prospects.
Ability to learn about products and services and explain them clearly.
Outstanding negotiation skills with the ability to handle objections.
Proficiency in using CRM software and other sales productivity tools.
Result-oriented mindset with a track record of meeting sales quotas.
Strong organizational skills and the ability to multitask effectively.
High school diploma or a Bachelor's degree in Marketing or Business.
Self-motivated with a high degree of initiative and professional drive.
0 Negotiable or Not Mentioned
Kenya, Remote
14 days ago
remotefromkenya.com
1397 Views
We are seeking highly motivated Customer Support Representatives from Kenya to join dynamic global teams. This role requires individuals who are digitally native and possess exceptional communication skills to manage customer inquiries and resolve issues efficiently across various digital platforms. You will be responsible for maintaining high performance standards and ensuring customer satisfaction, contributing significantly to the overall growth and reputation of international startups and established companies. As part of a remote-first culture, you will take full ownership of your tasks and work independently to move projects forward without needing constant instruction. Your role involves collaborating with diverse teams across different time zones, utilizing your sharp problem-solving abilities to deliver high-quality service from day one. This position offers a unique opportunity to showcase Kenyan talent on a global stage while working in a flexible, high-performing environment that values results over simple participation.
Key Requirements
Excellent verbal and written communication skills in English
Proficiency in using CRM and help desk software
Ability to work flexibly across different international time zones
Strong problem-solving and critical-thinking abilities
High level of digital literacy and familiarity with remote tools
Proven ability to take ownership of tasks and work independently
Previous experience in a customer-facing or support role
Ability to maintain high performance under pressure
Strong interpersonal skills and emotional intelligence
Commitment to delivering high-quality service daily
0 Negotiable or Not Mentioned
Kenya
20 days ago
gmail.com
1248 Views
We are currently seeking professional and experienced Bike Riders to join our delivery team for the prestigious Talabat project in Dubai, United Arab Emirates. This role is specifically open to candidates from Uganda, Kenya, Ghana, and Cameroon. As a delivery rider, you will be responsible for transporting items and meals to customers across Dubai, ensuring timely delivery and excellent customer service. This is an urgent hiring phase with limited positions available for dedicated individuals ready to relocate. The position offers several competitive benefits, including a guaranteed UAE residency employment visa and fast-tracked processing of your application. Earnings are calculated based on productivity, with a rate of 7.50 AED per order delivered. Additionally, the company provides accommodation support until your official UAE bike license is issued. This is an excellent opportunity for those with professional riding experience looking to build a career with the top delivery team in the UAE.
Key Requirements
Attend and pass the recruitment interview
Ability to read and follow GPS or Google Maps effectively
Possess conversational English for customer service interactions
Professional experience as a motorcycle rider
Valid motorbike driving license is required
Willingness to relocate to Dubai, United Arab Emirates
Maintaining a clean and professional appearance
Strong commitment to road safety and traffic regulations
Ability to work flexible hours in a fast-paced environment
Excellent time management and punctuality
0 Negotiable or Not Mentioned
Kenya
21 days ago
solarpanda.com
1516 Views
Solar Panda is expanding its footprint and looking for Assistant Field Sales Managers to join our growing team. This role is designed for individuals who want to take the next step in their sales career and support our mission of delivering clean energy to rural parts of Kenya.
Candidates will support management in overseeing operations in Mpeketoni and Maua, ensuring that our teams are well-supported and sales targets are met. If you are passionate about leadership and clean energy, this is your chance to contribute to a growing company and help communities thrive. This role involves significant fieldwork and interaction with rural sales agents to drive results. Applications are open until April 3, 2026.
Key Requirements
Previous experience in field sales or a customer-facing role.
Ability to assist in the supervision and motivation of sales agents.
Basic understanding of renewable energy systems and solar products.
Strong interpersonal skills to handle customer queries and complaints.
Willingness to be based in Mpeketoni or Maua regions.
High level of integrity and accountability in handling company resources.
Proficiency in local languages relevant to the assigned region.
Ability to conduct product demonstrations and sales pitches effectively.
Basic computer skills for administrative tasks and communication.
Eagerness to learn and progress into a full management role.
0 Negotiable or Not Mentioned
Kenya
8 days ago
solvoglobal.com
996 Views
Solvo Global is seeking a dedicated Customer Service Representative to join our dynamic team in Kenya. In this role, you will be the primary point of contact for customers, handling inquiries through various channels including phone, email, and chat. Your main objective will be to provide accurate information about products and services while resolving issues in a professional and timely manner. We are looking for individuals who are customer-focused, proactive, and possess excellent communication skills to ensure a positive experience for every client interaction.
Beyond day-to-day interactions, you will be responsible for maintaining detailed and accurate records of customer communications and meeting high-quality productivity standards. This position offers a multicultural work environment with ongoing training and development opportunities to foster your career growth. Successful candidates will be problem-solvers who enjoy helping others and can work effectively both independently and as part of a collaborative team. Join us to build a rewarding career in the fast-paced BPO industry within Kenya.
Key Requirements
High school diploma or equivalent qualification.
Advanced or fluent English communication skills (C1 level written and spoken).
Strong interpersonal and relationship-building skills.
Proven problem-solving abilities and critical thinking.
Basic computer skills and proficiency in office software.
Ability to multitask and manage time effectively.
Previous customer service or call center experience is a plus.
Ability to work independently with minimal supervision.
Capacity to work effectively as part of a multicultural team.
Proactive attitude and a genuine desire to help others.
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
solvoglobal.com
613 Views
Solvo Global is actively seeking a dedicated Customer Service Representative to join our expanding team in Nairobi, Kenya. As the primary point of contact for our clients, you will be responsible for handling inquiries, providing detailed product information, and resolving issues with a professional and positive attitude. This role is ideal for individuals who are passionate about helping others and can navigate complex customer interactions with ease and efficiency while maintaining high standards of service quality. Within this fast-paced BPO environment, you will collaborate with team members to ensure consistent service delivery and operational success. The position requires a candidate who can remain proactive and maintain an excellent level of communication throughout their shift. By joining the team, you will have the opportunity to grow your career within a global organization that values professional development, empathy, and customer satisfaction. The role focuses on delivering exceptional support through various channels, ensuring every customer interaction reflects the company's commitment to excellence.
Key Requirements
Excellent verbal and written communication skills in English.
A customer-focused mindset with a proactive approach to helping others.
Strong problem-solving abilities and attention to detail.
Previous experience in a customer service or call center environment.
Ability to work effectively in a high-pressure BPO setting.
Proficiency in basic computer applications and CRM software.
High school diploma or equivalent educational background.
Strong multitasking and time-management skills.
A professional and empathetic attitude when handling client inquiries.
Availability to work flexible shifts and weekend hours.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
437 Views
The Customer Service Representative (CSR) role based in Kenya is designed for individuals who are passionate about delivering exceptional customer experiences. In this position, you will serve as the primary point of contact for customer inquiries via telephone, providing empathetic and solution-driven support. Your core responsibilities involve active listening to understand customer concerns, offering clear and accurate resolutions, and professionally handling escalations to ensure a positive resolution process. You will be expected to apply critical thinking to troubleshoot issues and approve adjustments or returns within established company guidelines while conducting necessary follow-ups to ensure full satisfaction.
Beyond direct customer support, this role emphasizes integrity and collaboration. You will maintain strict confidentiality of customer information and stay updated on all product developments, policies, and procedures. Working closely with your teammates and leadership, you will contribute to the improvement of service delivery processes and participate in ongoing training opportunities. This is an excellent opportunity for a proactive, tech-savvy individual to thrive in a fast-paced, goal-oriented environment where service excellence and accountability are highly valued.
Key Requirements
Minimum 1 year of customer service experience in call center, retail, or hospitality environments.
Strong verbal and written communication skills with a focus on de-escalation techniques.
A proactive problem-solving mindset with the ability to adapt to changing situations.
High levels of personal integrity, accountability, and reliability in handling customer data.
Ability to perform effectively in a fast-paced and goal-oriented service environment.
Tech-savvy with the proficiency to multitask across multiple software systems simultaneously.
Demonstrated ability to handle professional escalations and maintain composure under pressure.
Strong active listening skills to accurately identify and address customer needs.
Commitment to participating in ongoing training and professional development sessions.
Ability to work collaboratively within a team to improve overall service delivery processes.
Proficiency in English to interact clearly with a diverse customer base.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
619 Views
Join our team as a Customer Service Representative in Kenya, where you will be at the forefront of providing exceptional support to our global clientele. In this role, you will be responsible for managing a variety of customer inquiries through multiple channels including phone, email, and live chat. You will play a vital role in resolving issues promptly, providing accurate product information, and ensuring every customer interaction ends on a positive note.
We offer a dynamic and multicultural work environment that fosters professional growth and continuous learning. As part of our team, you will receive ongoing training to enhance your skills and advance your career within the organization. We are looking for proactive individuals who are passionate about problem-solving and possess excellent communication skills to help us maintain our high standards of service excellence.
Key Requirements
High school diploma or equivalent (college studies are a plus).
Advanced or fluent English communication skills (C1 written and spoken).
Strong interpersonal and problem-solving skills.
Basic computer skills and ability to multitask effectively.
Previous experience in customer service or a call center environment.
Ability to work independently and as part of a diverse team.
Capability to handle inbound and outbound customer inquiries via phone, email, or chat.
Proficiency in maintaining detailed and accurate records of customer interactions.
Commitment to meeting defined quality and productivity standards.
Proactive attitude with a focus on ensuring a positive customer experience.
0 Negotiable or Not Mentioned
Kenya, Nairobi
3 days ago
solvoglobal.com
455 Views
Join our expanding team as a Customer Service Representative based in Nairobi, Kenya. In this role, you will be the front line of our service excellence, handling high volumes of inquiries via phone and chat. Your primary focus will be delivering high-quality support regarding products, services, and order statuses, ensuring every customer walks away with a positive experience and clear, accurate information.
This onsite position requires candidates who are passionate about people and thrive in fast-paced environments. You will collaborate closely with team leads and training departments to meet key performance metrics while maintaining strict adherence to operational guidelines and schedules. We offer paid training and significant growth opportunities within our people-driven organization, providing a professional and collaborative atmosphere for your career development in the customer experience industry.
Key Requirements
Advanced English level (C1 proficiency).
Minimum 1 year of customer service experience, preferably in a contact center.
Strong verbal and written communication skills.
Customer-oriented mindset with excellent problem-solving abilities.
Comfortable working in fast-paced, high-volume call environments.
Basic computer skills and ability to navigate multiple software systems.
Availability to work onsite in Nairobi, Kenya is mandatory.
Ability to build rapport quickly and ensure a positive customer experience.
Proficiency in documenting customer interactions accurately in internal systems.
Flexibility to work different shifts, including evenings and weekends.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
507 Views
We are looking for a dedicated Scheduler in Training to join our on-site team in Kenya. This role involves coordinating schedules between clients and caregivers while handling high volumes of calls and service requests. You will be a vital link between internal teams and field staff, ensuring real-time communication and service continuity.
The ideal candidate will have at least one year of experience in healthcare scheduling or a call center environment. You must be comfortable working in a fast-paced setting and maintaining a schedule aligned with U.S. Eastern Time. Strong organizational skills and English fluency are essential for success in this role.
Key Requirements
1+ year of experience in healthcare scheduling preferred
Call center experience will be considered
Fluent in English (both written and spoken)
Strong phone etiquette and professional communication skills
Exceptional organizational and multitasking abilities
Comfortable working in a fast‑paced, dynamic environment
Full availability Monday–Sunday for scheduled shifts
Ability to align work hours with U.S. Eastern Time
Must be located in Kenya and able to work on-site
Proficiency in maintaining accurate records and administrative support
0 Negotiable or Not Mentioned
Tanzania, Arusha
16 days ago
starrich.co.tz
1148 Views
As a Safari Specialist & Travel Designer at Star Rich, you will be responsible for managing the entire client journey from initial consultation through to final booking. Your role involves designing highly customized safari itineraries, providing expert travel advice, and ensuring every detail of the trip meets the client's expectations. You will handle complex cost calculations, coordinate various accommodation and transport options, and provide a seamless planning experience for travelers. This position requires a blend of creative travel design and meticulous logistical planning.
Beyond client-facing responsibilities, you will contribute to the operational and digital growth of the company. This includes performing bank reconciliations, maintaining accurate CRM records, and assisting in the development of new travel products. Proficiency in tools such as Excel, Google Sheets, Wordpress, and SEO is essential to maintain our competitive edge in the tourism industry. The role is based in Arusha with remote and hybrid options available, offering a dynamic work environment for passionate travel professionals.
Key Requirements
Bachelor's degree in Tourism, Hospitality, or a related field of study.
Mandatory fluency in both Dutch and English for effective communication.
Proven professional experience in safari tourism, travel planning, or customer service.
In-depth knowledge of Tanzania's travel destinations and safari logistics.
Advanced proficiency in Microsoft Excel and Google Sheets for data and cost management.
Knowledge of Wordpress and SEO principles to support product development and visibility.
Ability to guide clients professionally from initial consultation through to final booking.
Competence in handling complex cost calculations and financial reconciliations.
Experience in coordinating multi-provider accommodation and transport logistics.
Skill in maintaining detailed and accurate CRM records for client management.
0 Negotiable or Not Mentioned
Tanzania, Arusha
21 days ago
starrich.co.tz
1478 Views
Starrich is seeking a dedicated Safari Specialist & Travel Designer to join our team in Arusha. This role involves managing a wide range of client inquiries and designing bespoke safari itineraries that cater to unique traveler preferences. As a key member of the team, you will provide expert travel advice, guiding clients through the entire process from the initial consultation to the final booking. The position offers remote and hybrid options, providing flexibility while focusing on delivering high-quality travel experiences across various regions in Tanzania.
In addition to client-facing tasks, the role requires strong administrative and technical skills. You will be responsible for cost calculations, coordinating accommodation and transport, and maintaining accurate CRM records. The position also involves conducting bank reconciliations and contributing to the development of new travel products. Proficiency in digital tools like Excel, Wordpress, and SEO is essential to help grow our online presence and streamline operations. Foreigners with Dutch, English, and/or German language backgrounds are highly encouraged to apply for this dynamic role.
Key Requirements
Bachelor's degree in Tourism, Hospitality, or a related field.
Mandatory fluency in Dutch to communicate with specific client demographics.
Mandatory fluency in English for professional communication.
Proven experience in safari tourism, travel planning, or customer service.
Strong knowledge of Tanzania's destinations and safari logistics.
Proficiency in Excel and Google Sheets for data management.
Experience with Wordpress and SEO for travel product development.
Ability to conduct bank reconciliations and manage financial records.
Skill in designing customized and detailed safari itineraries.
Excellent interpersonal skills for guiding clients from consultation to booking.
Strong organizational skills to coordinate transport and accommodation.
Ability to work effectively in a hybrid or remote setting.
0 Negotiable or Not Mentioned
Kenya, Bomet
9 days ago
gmail.com
921 Views
Telepolis Village Hotel is seeking energetic and dedicated individuals to join our team as Waiters. The ideal candidates will be responsible for ensuring that all guests receive an exceptional dining experience by providing prompt and friendly service. You will be expected to take orders, serve food and beverages, and maintain a clean and organized dining area to the highest standards of the hospitality industry.
In addition to serving guests, you will collaborate with the kitchen staff to ensure orders are accurate and delivered on time. Success in this role requires a strong commitment to customer satisfaction, the ability to work effectively in a fast-paced environment, and excellent communication skills. We offer a professional working environment and the opportunity to grow within our established hotel located in Kiptenden, Bomet.
Key Requirements
Diploma in Hotel Management / Catering or related field
Relevant work experience in a restaurant or hotel setting
Good communication and interpersonal skills
Excellent customer service skills and a friendly demeanor
Ability to handle cash and process payments accurately
Knowledge of food safety and hygiene regulations
Physical stamina to stand and walk for long periods during shifts
Ability to multitask and work under pressure during peak hours
Professional appearance and a positive, proactive attitude
Flexibility to work in shifts, including weekends and public holidays
0 Negotiable or Not Mentioned
Kenya, Nairobi
22 days ago
ticktask.co.ke
1358 Views
TickTask is actively seeking dedicated and professional Delivery Riders to join our expanding team in Nairobi, Kenya. This role offers a unique opportunity to enter the fast-paced delivery sector with a company that values reliability and hard work. Our structure combines a base retainer with an uncapped commission system, providing a stable foundation and the potential for high earnings based on performance. Riders are responsible for navigating the city efficiently to ensure timely deliveries for our diverse client base.
As a rider for TickTask, you will be part of a dynamic network that supports the growing logistics needs of Kenya. You will handle a variety of delivery tasks daily, ensuring that packages reach their destinations safely and on schedule. The position requires a high level of responsibility, as riders manage their own fuel costs and must maintain their motorcycles in top condition. Earnings can reach up to KES 40,000 per month through our competitive pay structure. Join us to build your career in the logistics industry and grow with one of the most promising delivery platforms in the region.
Key Requirements
Must own a personal motorcycle for delivery purposes
Possession of a valid and up-to-date driving license
A current and valid Good Conduct Certificate is mandatory
Willingness and ability to be responsible for all fuel costs
Extensive knowledge of Nairobi's roads and navigation
Proven ability to manage time effectively to meet delivery deadlines
Strong communication skills for interacting with customers and dispatchers
Commitment to adhering to all safety protocols and traffic regulations
Proficiency in using smartphone applications for navigation and tracking
Physical stamina to handle long hours of riding and package handling
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
evolvehrsolutions.co.ke
387 Views
Evolve HR Solutions is looking for a proactive HR and Admin Officer to join a client's team located along Mombasa Road in Nairobi. This role is pivotal in ensuring that both human resources operations and general office administration run smoothly. The successful candidate will be responsible for coordinating various HR functions while managing the day-to-day administrative needs of the office environment. This position offers an excellent opportunity for a professional who thrives in a fast-paced setting and possesses a strong background in administrative support.
Key responsibilities include assisting with recruitment processes, maintaining employee records, and supporting the implementation of HR policies. On the administrative side, the officer will oversee office maintenance, manage supplies, and provide clerical support to the management team. The ideal candidate should be a self-starter with a high level of integrity and the ability to handle multiple tasks efficiently. Being located along Mombasa Road, the role requires local presence and accessibility to the Nairobi area.
Key Requirements
Bachelor’s degree in Human Resources, Business Administration, or a related field.
Proven experience as an HR and Admin Officer or in a similar administrative capacity.
In-depth knowledge of Kenyan labor laws and human resources best practices.
Proficiency in Microsoft Office Suite, specifically Excel, Word, and Outlook.
Excellent organizational and time management skills to manage office logistics.
Strong verbal and written communication skills in English.
Ability to maintain strict confidentiality regarding sensitive employee data.
Experience in coordinating recruitment cycles and conducting initial screenings.
Proactive problem-solving skills with a high degree of attention to detail.
Ability to work independently and manage a diverse range of administrative tasks.