0 Negotiable or Not Mentioned
Kenya, Nairobi
66 days ago
solvoglobal.com
5 Applied 4 Pro Applied
Solvo Global is actively seeking a dedicated Customer Service Representative to join our expanding team in Nairobi, Kenya. As the primary point of contact for our clients, you will be responsible for handling inquiries, providing detailed product information, and resolving issues with a professional and positive attitude. This role is ideal for individuals who are passionate about helping others and can navigate complex customer interactions with ease and efficiency while maintaining high standards of service quality. Within this fast-paced BPO environment, you will collaborate with team members to ensure consistent service delivery and operational success. The position requires a candidate who can remain proactive and maintain an excellent level of communication throughout their shift. By joining the team, you will have the opportunity to grow your career within a global organization that values professional development, empathy, and customer satisfaction. The role focuses on delivering exceptional support through various channels, ensuring every customer interaction reflects the company's commitment to excellence.
Key Requirements
Excellent verbal and written communication skills in English.
A customer-focused mindset with a proactive approach to helping others.
Strong problem-solving abilities and attention to detail.
Previous experience in a customer service or call center environment.
Ability to work effectively in a high-pressure BPO setting.
0 Negotiable or Not Mentioned
Kenya
68 days ago
solvoglobal.com
5 Applied 4 Pro Applied
Solvo Global is seeking a dedicated Customer Service Representative to join our dynamic team in Kenya. In this role, you will be the primary point of contact for customers, handling inquiries through various channels including phone, email, and chat. Your main objective will be to provide accurate information about products and services while resolving issues in a professional and timely manner. We are looking for individuals who are customer-focused, proactive, and possess excellent communication skills to ensure a positive experience for every client interaction.
Beyond day-to-day interactions, you will be responsible for maintaining detailed and accurate records of customer communications and meeting high-quality productivity standards. This position offers a multicultural work environment with ongoing training and development opportunities to foster your career growth. Successful candidates will be problem-solvers who enjoy helping others and can work effectively both independently and as part of a collaborative team. Join us to build a rewarding career in the fast-paced BPO industry within Kenya.
Key Requirements
High school diploma or equivalent qualification.
Advanced or fluent English communication skills (C1 level written and spoken).
Strong interpersonal and relationship-building skills.
Proven problem-solving abilities and critical thinking.
Basic computer skills and proficiency in office software.
0 Negotiable or Not Mentioned
Kenya, Nairobi
57 days ago
solvoglobal.com
13 Applied 9 Pro Applied
Solvo Global is expanding its operations and looking for dedicated Customer Service Representatives to join our vibrant team in Nairobi. In this role, you will serve as the primary point of contact for customers, delivering high-quality support through various channels including phone calls and digital chat interactions. You will be responsible for handling a wide range of inquiries concerning products, services, and order statuses, ensuring that every customer receives timely, accurate, and professional assistance.
Working in a fast-paced environment, you will collaborate with team leads, quality assurance, and training departments to meet and exceed performance metrics. We offer a collaborative and professional work environment where individuals are encouraged to grow. The position requires flexibility to work rotating shifts, including evenings and weekends, to accommodate our global service requirements. If you have a passion for service excellence and a customer-oriented mindset, we invite you to apply and become part of a team that prioritizes excellence in customer experience.
Key Requirements
Advanced English level (C1) proficiency for verbal and written communication.
Minimum 1 year of customer service experience, preferably within a contact center environment.
Strong verbal and written communication skills with the ability to convey information clearly.
A customer-oriented mindset with demonstrated problem-solving abilities.
Ability to thrive and remain professional in fast-paced, high-volume work environments.
0 Negotiable or Not Mentioned
Kenya, Nairobi
57 days ago
solvoglobal.com
11 Applied 8 Pro Applied
Solvo Global is currently expanding its operations and is seeking dedicated Senior Customer Service Representatives to join our onsite team in Nairobi, Kenya. This role is designed for professionals who excel in dynamic environments and possess a passion for delivering exceptional support. As a senior member of the team, you will be responsible for handling high volumes of inbound calls, managing complex reservations, and ensuring all customer inquiries regarding routes, schedules, and policies are addressed with the utmost accuracy. In addition to core support duties, successful candidates will be tasked with processing cancellations and refunds, while maintaining precise records within our internal reservation systems. We offer a collaborative and people-driven work environment where career growth is encouraged through ongoing support and training. This position requires candidates to be flexible with their schedules to cover critical shifts, ensuring that our global customer base receives consistent, high-quality service at all times.
Key Requirements
2+ years of call center or customer service experience
Fluent English with a neutral accent
Ability to cover longer and critical shifts
Strong background in inbound telephone support
Proficiency in processing reservations, changes, cancellations, and refunds
0 Negotiable or Not Mentioned
Kenya
33 days ago
msport.com
14 Applied 10 Pro Applied
MSport is looking for a passionate and experienced Customer Service Representative to join their expanding operations in Kenya. This role is central to the Customer Service Department, where the primary focus is providing exceptional support to users and ensuring a high-quality experience for all clients. The ideal candidate will handle inquiries, resolve issues, and provide information about MSport's products and services. Candidates should be comfortable working in a fast-paced environment and have a deep understanding of customer satisfaction strategies, especially within the sports betting industry.
Key Requirements
Strong communication skills in both written and verbal formats.
Experience working in a call center environment.
Proficiency in both English and Swahili.
Customer-first mindset with a passion for helping people.
Prior experience in the sports betting industry (preferred).
0 Negotiable or Not Mentioned
Tanzania, Mwanza
63 days ago
defreehlogistics.co.tz
14 Applied 10 Pro Applied
Defreeh Logistics Company Ltd is seeking a dedicated and organized Admin Cum Customer Care Officer to join their team in Mwanza. This role is pivotal in ensuring smooth daily operations by bridging the gap between administrative management and client relations. The successful candidate will be the first point of contact for many clients, handling inquiries and providing high-quality support while managing essential office tasks to maintain efficiency.
In addition to customer-facing duties, the officer will be responsible for coordinating clearing and forwarding operations, which requires a keen understanding of logistics processes. Candidates are expected to prepare detailed reports and documentation, requiring high proficiency in MS Office and excellent organizational skills. This position offers an opportunity to grow within a dynamic logistics environment and contribute to the company's overall operational excellence in the Mwanza region.
Key Requirements
Possess a Diploma or Degree in Business Administration, Logistics, or a related field.
Demonstrate previous experience specifically within the Clearing and Forwarding industry.
Exhibit strong verbal and written communication skills to interact with clients and staff.
Show high proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to handle diverse customer inquiries and provide professional support services.
0 Negotiable or Not Mentioned
Kenya
73 days ago
maishahr.com
5 Applied 4 Pro Applied
Maisha HR Consulting Ltd is dedicated to connecting top-tier talent with exceptional opportunities across Kenya. We are currently seeking professional and proactive Receptionists to join our clients' teams. The successful candidates will be stationed in one of three strategic locations: Kitengela, Gilgil, or Nakuru. As the primary point of contact for the office, you will play a vital role in representing the company's brand and ensuring that all visitors and clients receive a warm and professional welcome.
In this role, your responsibilities will extend beyond greeting guests. You will be expected to manage multi-line phone systems, handle incoming and outgoing correspondence, and support administrative functions to ensure office efficiency. We are looking for individuals who are driven, professional, and ready to grow their careers within a supportive and dynamic environment. If you possess excellent communication skills and a passion for customer service, we encourage you to apply for these positions in Kitengela, Gilgil, or Nakuru.
Key Requirements
A minimum of a high school diploma or equivalent qualification.
Proven experience as a Receptionist, Front Office Representative, or similar role.
Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
Hands-on experience with office equipment such as fax machines and printers.
Professional appearance and a positive, helpful attitude.
0 Negotiable or Not Mentioned
Kenya, Nairobi
58 days ago
gmail.com
10 Applied 7 Pro Applied
Realtor Sultan invites applications for the position of Receptionist / Front Office Executive at our GTC Nairobi office. We are looking for a polished and professional individual to serve as the face of our premium real estate development. Your primary focus will be welcoming walk-in clients professionally and ensuring that the reception area reflects the high standards of our company while directing clients to the appropriate sales advisors.
In addition to front-facing duties, you will manage calls, inquiries, and coordinate complex meeting schedules for the commercial team. This role also involves supporting administrative tasks and maintaining accurate client records to ensure organizational efficiency. This position offers a structured professional environment and a career growth path within a landmark real estate project in Nairobi.
Key Requirements
Must be a University Graduate (Graduates Only).
Prior receptionist, front office, or customer service experience.
Experience in the hospitality industry is a plus.
Presentable and polished professional appearance.
Strong customer service skills and friendly demeanor.
0 Negotiable or Not Mentioned
Kenya
66 days ago
solvoglobal.com
14 Applied 10 Pro Applied
The Customer Service Representative (CSR) role based in Kenya is designed for individuals who are passionate about delivering exceptional customer experiences. In this position, you will serve as the primary point of contact for customer inquiries via telephone, providing empathetic and solution-driven support. Your core responsibilities involve active listening to understand customer concerns, offering clear and accurate resolutions, and professionally handling escalations to ensure a positive resolution process. You will be expected to apply critical thinking to troubleshoot issues and approve adjustments or returns within established company guidelines while conducting necessary follow-ups to ensure full satisfaction.
Beyond direct customer support, this role emphasizes integrity and collaboration. You will maintain strict confidentiality of customer information and stay updated on all product developments, policies, and procedures. Working closely with your teammates and leadership, you will contribute to the improvement of service delivery processes and participate in ongoing training opportunities. This is an excellent opportunity for a proactive, tech-savvy individual to thrive in a fast-paced, goal-oriented environment where service excellence and accountability are highly valued.
Key Requirements
Minimum 1 year of customer service experience in call center, retail, or hospitality environments.
Strong verbal and written communication skills with a focus on de-escalation techniques.
A proactive problem-solving mindset with the ability to adapt to changing situations.
High levels of personal integrity, accountability, and reliability in handling customer data.
Ability to perform effectively in a fast-paced and goal-oriented service environment.
0 Negotiable or Not Mentioned
Kenya, Nairobi
64 days ago
solvoglobal.com
14 Applied 10 Pro Applied
Join our expanding team as a Customer Service Representative based in Nairobi, Kenya. In this role, you will be the front line of our service excellence, handling high volumes of inquiries via phone and chat. Your primary focus will be delivering high-quality support regarding products, services, and order statuses, ensuring every customer walks away with a positive experience and clear, accurate information.
This onsite position requires candidates who are passionate about people and thrive in fast-paced environments. You will collaborate closely with team leads and training departments to meet key performance metrics while maintaining strict adherence to operational guidelines and schedules. We offer paid training and significant growth opportunities within our people-driven organization, providing a professional and collaborative atmosphere for your career development in the customer experience industry.
Key Requirements
Advanced English level (C1 proficiency).
Minimum 1 year of customer service experience, preferably in a contact center.
Strong verbal and written communication skills.
Customer-oriented mindset with excellent problem-solving abilities.
Comfortable working in fast-paced, high-volume call environments.