0 Negotiable or Not Mentioned
Kenya
66 days ago
solvoglobal.com
11 Applied 8 Pro Applied
The Customer Service Representative (CSR) role based in Kenya is designed for individuals who are passionate about delivering exceptional customer experiences. In this position, you will serve as the primary point of contact for customer inquiries via telephone, providing empathetic and solution-driven support. Your core responsibilities involve active listening to understand customer concerns, offering clear and accurate resolutions, and professionally handling escalations to ensure a positive resolution process. You will be expected to apply critical thinking to troubleshoot issues and approve adjustments or returns within established company guidelines while conducting necessary follow-ups to ensure full satisfaction.
Beyond direct customer support, this role emphasizes integrity and collaboration. You will maintain strict confidentiality of customer information and stay updated on all product developments, policies, and procedures. Working closely with your teammates and leadership, you will contribute to the improvement of service delivery processes and participate in ongoing training opportunities. This is an excellent opportunity for a proactive, tech-savvy individual to thrive in a fast-paced, goal-oriented environment where service excellence and accountability are highly valued.
Key Requirements
Minimum 1 year of customer service experience in call center, retail, or hospitality environments.
Strong verbal and written communication skills with a focus on de-escalation techniques.
A proactive problem-solving mindset with the ability to adapt to changing situations.
High levels of personal integrity, accountability, and reliability in handling customer data.
Ability to perform effectively in a fast-paced and goal-oriented service environment.
0 Negotiable or Not Mentioned
Kenya
66 days ago
solvoglobal.com
7 Applied 5 Pro Applied
Join our team as a Customer Service Representative in Kenya, where you will be at the forefront of providing exceptional support to our global clientele. In this role, you will be responsible for managing a variety of customer inquiries through multiple channels including phone, email, and live chat. You will play a vital role in resolving issues promptly, providing accurate product information, and ensuring every customer interaction ends on a positive note.
We offer a dynamic and multicultural work environment that fosters professional growth and continuous learning. As part of our team, you will receive ongoing training to enhance your skills and advance your career within the organization. We are looking for proactive individuals who are passionate about problem-solving and possess excellent communication skills to help us maintain our high standards of service excellence.
Key Requirements
High school diploma or equivalent (college studies are a plus).
Advanced or fluent English communication skills (C1 written and spoken).
Strong interpersonal and problem-solving skills.
Basic computer skills and ability to multitask effectively.
Previous experience in customer service or a call center environment.
0 Negotiable or Not Mentioned
Kenya, Nairobi
57 days ago
solvoglobal.com
7 Applied 5 Pro Applied
Solvo Global is expanding its operations and looking for dedicated Customer Service Representatives to join our vibrant team in Nairobi. In this role, you will serve as the primary point of contact for customers, delivering high-quality support through various channels including phone calls and digital chat interactions. You will be responsible for handling a wide range of inquiries concerning products, services, and order statuses, ensuring that every customer receives timely, accurate, and professional assistance.
Working in a fast-paced environment, you will collaborate with team leads, quality assurance, and training departments to meet and exceed performance metrics. We offer a collaborative and professional work environment where individuals are encouraged to grow. The position requires flexibility to work rotating shifts, including evenings and weekends, to accommodate our global service requirements. If you have a passion for service excellence and a customer-oriented mindset, we invite you to apply and become part of a team that prioritizes excellence in customer experience.
Key Requirements
Advanced English level (C1) proficiency for verbal and written communication.
Minimum 1 year of customer service experience, preferably within a contact center environment.
Strong verbal and written communication skills with the ability to convey information clearly.
A customer-oriented mindset with demonstrated problem-solving abilities.
Ability to thrive and remain professional in fast-paced, high-volume work environments.
0 Negotiable or Not Mentioned
Kenya, Nairobi
64 days ago
solvoglobal.com
7 Applied 5 Pro Applied
Join our expanding team as a Customer Service Representative based in Nairobi, Kenya. In this role, you will be the front line of our service excellence, handling high volumes of inquiries via phone and chat. Your primary focus will be delivering high-quality support regarding products, services, and order statuses, ensuring every customer walks away with a positive experience and clear, accurate information.
This onsite position requires candidates who are passionate about people and thrive in fast-paced environments. You will collaborate closely with team leads and training departments to meet key performance metrics while maintaining strict adherence to operational guidelines and schedules. We offer paid training and significant growth opportunities within our people-driven organization, providing a professional and collaborative atmosphere for your career development in the customer experience industry.
Key Requirements
Advanced English level (C1 proficiency).
Minimum 1 year of customer service experience, preferably in a contact center.
Strong verbal and written communication skills.
Customer-oriented mindset with excellent problem-solving abilities.
Comfortable working in fast-paced, high-volume call environments.
0 Negotiable or Not Mentioned
Kenya, Nairobi
66 days ago
solvoglobal.com
11 Applied 8 Pro Applied
Solvo Global is actively seeking a dedicated Customer Service Representative to join our expanding team in Nairobi, Kenya. As the primary point of contact for our clients, you will be responsible for handling inquiries, providing detailed product information, and resolving issues with a professional and positive attitude. This role is ideal for individuals who are passionate about helping others and can navigate complex customer interactions with ease and efficiency while maintaining high standards of service quality. Within this fast-paced BPO environment, you will collaborate with team members to ensure consistent service delivery and operational success. The position requires a candidate who can remain proactive and maintain an excellent level of communication throughout their shift. By joining the team, you will have the opportunity to grow your career within a global organization that values professional development, empathy, and customer satisfaction. The role focuses on delivering exceptional support through various channels, ensuring every customer interaction reflects the company's commitment to excellence.
Key Requirements
Excellent verbal and written communication skills in English.
A customer-focused mindset with a proactive approach to helping others.
Strong problem-solving abilities and attention to detail.
Previous experience in a customer service or call center environment.
Ability to work effectively in a high-pressure BPO setting.
0 Negotiable or Not Mentioned
Kenya
68 days ago
solvoglobal.com
14 Applied 4 Ultra Applied
Solvo Global is seeking a dedicated Customer Service Representative to join our dynamic team in Kenya. In this role, you will be the primary point of contact for customers, handling inquiries through various channels including phone, email, and chat. Your main objective will be to provide accurate information about products and services while resolving issues in a professional and timely manner. We are looking for individuals who are customer-focused, proactive, and possess excellent communication skills to ensure a positive experience for every client interaction.
Beyond day-to-day interactions, you will be responsible for maintaining detailed and accurate records of customer communications and meeting high-quality productivity standards. This position offers a multicultural work environment with ongoing training and development opportunities to foster your career growth. Successful candidates will be problem-solvers who enjoy helping others and can work effectively both independently and as part of a collaborative team. Join us to build a rewarding career in the fast-paced BPO industry within Kenya.
Key Requirements
High school diploma or equivalent qualification.
Advanced or fluent English communication skills (C1 level written and spoken).
Strong interpersonal and relationship-building skills.
Proven problem-solving abilities and critical thinking.
Basic computer skills and proficiency in office software.
0 Negotiable or Not Mentioned
Kenya, Nairobi
52 days ago
vilcom.co.ke
13 Applied 9 Pro Applied
Vilcom Networks is seeking dedicated Customer Retention Executives to join our Nairobi team. The primary focus of this role is to engage with existing customers, ensuring their satisfaction and loyalty. Candidates will be responsible for identifying risks of churn, addressing customer concerns effectively, and promoting the value of our network services.
As a Customer Retention Executive, you will play a crucial role in the company's growth by maintaining a high customer retention rate. This involves proactive outreach, data analysis to understand usage patterns, and collaborating with the sales team to improve service delivery. We are looking for individuals who are passionate about customer experience and driving excellence in a fast-paced environment.
Key Requirements
Excellent communication and interpersonal skills.
Previous experience in customer service or retention roles.
Ability to remain calm and professional under pressure.
Strong problem-solving skills and attention to detail.
Familiarity with CRM software and database management.
0 Negotiable or Not Mentioned
Tanzania, Arusha
34 days ago
mctv.co.tz
5 Applied 4 Pro Applied
Milan Fiber Ltd is seeking a dedicated and experienced Fiber Network Supervisor to join their team in Arusha. The successful candidate will be responsible for overseeing the daily operations of fiber technicians, ensuring that all installations and maintenance work meet the highest quality standards. This role requires a blend of technical expertise in fiber optics and strong leadership capabilities to manage field operations effectively and troubleshoot complex network issues. The supervisor will act as a pivotal link between the field teams and management, preparing detailed work reports and ensuring that all safety protocols are strictly followed. With a focus on efficiency and reliability, the Fiber Network Supervisor will play a key role in expanding and maintaining the company's fiber network infrastructure, contributing to the overall success and connectivity goals of Milan Fiber Ltd.
Key Requirements
Diploma or Degree in IT, Telecommunications, or a related field.
Minimum of 2 years of professional experience in the fiber industry.
Proven experience in supervising fiber technicians or technical field teams.
In-depth knowledge of fiber optic installation, splicing, testing, and troubleshooting.
Ability to interpret network diagrams and technical engineering reports.
0 Negotiable or Not Mentioned
Kenya
69 days ago
alternatedoors.co.ke
11 Applied 8 Pro Applied
As a Service Technician based in Kenya, you will be the primary point of contact for ensuring all equipment remains operational and efficient. Your role involves installing and commissioning various equipment, performing routine maintenance, and handling emergency repairs to minimize downtime. You will be expected to work in the field, troubleshooting complex technical issues and providing immediate results to keep client operations running smoothly.
Success in this position is defined by equipment reliability and client trust. You will manage job cards and service records while ensuring all safety and compliance standards are met. This role requires a hands-on approach and the ability to work under pressure, responding quickly to breakdown calls. If you are a disciplined professional with a background in the hospitality sector and electrical engineering, this field-based role offers a dynamic environment to showcase your expertise.
Key Requirements
Diploma in Electrical Power Engineering or related field
At least 2 years’ experience in a similar role
Hands-on experience with equipment and maintenance
Valid driver’s license
Strong troubleshooting skills
0 Negotiable or Not Mentioned
Tanzania, Arusha
67 days ago
atoz.co.tz
8 Applied 6 Pro Applied
atoz Polyfoam Company Limited is currently recruiting for two Process Technicians specializing in PET and Injection Machines to join its technical team in Arusha. The primary focus of this role is to monitor and adjust machine parameters to ensure the highest quality of plastic and PET bottle production. Technicians will be expected to perform routine maintenance, troubleshoot operational errors, and ensure that machinery runs at peak efficiency throughout the shift.
The ideal candidates will have a hands-on approach and a solid foundation in mechanical engineering. These positions are critical for the technical health of the plant's machinery. Being based in Arusha, the roles offer an opportunity to work with advanced plastic industry technology. Interested candidates should have the required vocational or diploma-level training and be ready to start work in a dynamic factory setting.
Key Requirements
Specific experience operating and maintaining PET and Injection machines.
A Diploma in Mechanical Engineering or a related technical field.
Alternative qualification of Vocational Training with 4 years of industrial experience.
Strong analytical skills to diagnose process-related bottlenecks.
Knowledge of thermal dynamics and plastic material properties.