0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
525 Views
Join our team as a Customer Service Representative in Kenya, where you will be at the forefront of providing exceptional support to our global clientele. In this role, you will be responsible for managing a variety of customer inquiries through multiple channels including phone, email, and live chat. You will play a vital role in resolving issues promptly, providing accurate product information, and ensuring every customer interaction ends on a positive note.
We offer a dynamic and multicultural work environment that fosters professional growth and continuous learning. As part of our team, you will receive ongoing training to enhance your skills and advance your career within the organization. We are looking for proactive individuals who are passionate about problem-solving and possess excellent communication skills to help us maintain our high standards of service excellence.
Key Requirements
High school diploma or equivalent (college studies are a plus).
Advanced or fluent English communication skills (C1 written and spoken).
Strong interpersonal and problem-solving skills.
Basic computer skills and ability to multitask effectively.
Previous experience in customer service or a call center environment.
Ability to work independently and as part of a diverse team.
Capability to handle inbound and outbound customer inquiries via phone, email, or chat.
Proficiency in maintaining detailed and accurate records of customer interactions.
Commitment to meeting defined quality and productivity standards.
Proactive attitude with a focus on ensuring a positive customer experience.
0 Negotiable or Not Mentioned
Kenya
7 days ago
solvoglobal.com
915 Views
Solvo Global is seeking a dedicated Customer Service Representative to join our dynamic team in Kenya. In this role, you will be the primary point of contact for customers, handling inquiries through various channels including phone, email, and chat. Your main objective will be to provide accurate information about products and services while resolving issues in a professional and timely manner. We are looking for individuals who are customer-focused, proactive, and possess excellent communication skills to ensure a positive experience for every client interaction.
Beyond day-to-day interactions, you will be responsible for maintaining detailed and accurate records of customer communications and meeting high-quality productivity standards. This position offers a multicultural work environment with ongoing training and development opportunities to foster your career growth. Successful candidates will be problem-solvers who enjoy helping others and can work effectively both independently and as part of a collaborative team. Join us to build a rewarding career in the fast-paced BPO industry within Kenya.
Key Requirements
High school diploma or equivalent qualification.
Advanced or fluent English communication skills (C1 level written and spoken).
Strong interpersonal and relationship-building skills.
Proven problem-solving abilities and critical thinking.
Basic computer skills and proficiency in office software.
Ability to multitask and manage time effectively.
Previous customer service or call center experience is a plus.
Ability to work independently with minimal supervision.
Capacity to work effectively as part of a multicultural team.
Proactive attitude and a genuine desire to help others.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
391 Views
The Customer Service Representative (CSR) role based in Kenya is designed for individuals who are passionate about delivering exceptional customer experiences. In this position, you will serve as the primary point of contact for customer inquiries via telephone, providing empathetic and solution-driven support. Your core responsibilities involve active listening to understand customer concerns, offering clear and accurate resolutions, and professionally handling escalations to ensure a positive resolution process. You will be expected to apply critical thinking to troubleshoot issues and approve adjustments or returns within established company guidelines while conducting necessary follow-ups to ensure full satisfaction.
Beyond direct customer support, this role emphasizes integrity and collaboration. You will maintain strict confidentiality of customer information and stay updated on all product developments, policies, and procedures. Working closely with your teammates and leadership, you will contribute to the improvement of service delivery processes and participate in ongoing training opportunities. This is an excellent opportunity for a proactive, tech-savvy individual to thrive in a fast-paced, goal-oriented environment where service excellence and accountability are highly valued.
Key Requirements
Minimum 1 year of customer service experience in call center, retail, or hospitality environments.
Strong verbal and written communication skills with a focus on de-escalation techniques.
A proactive problem-solving mindset with the ability to adapt to changing situations.
High levels of personal integrity, accountability, and reliability in handling customer data.
Ability to perform effectively in a fast-paced and goal-oriented service environment.
Tech-savvy with the proficiency to multitask across multiple software systems simultaneously.
Demonstrated ability to handle professional escalations and maintain composure under pressure.
Strong active listening skills to accurately identify and address customer needs.
Commitment to participating in ongoing training and professional development sessions.
Ability to work collaboratively within a team to improve overall service delivery processes.
Proficiency in English to interact clearly with a diverse customer base.
0 Negotiable or Not Mentioned
Kenya, Nairobi
3 days ago
solvoglobal.com
311 Views
Join our expanding team as a Customer Service Representative based in Nairobi, Kenya. In this role, you will be the front line of our service excellence, handling high volumes of inquiries via phone and chat. Your primary focus will be delivering high-quality support regarding products, services, and order statuses, ensuring every customer walks away with a positive experience and clear, accurate information.
This onsite position requires candidates who are passionate about people and thrive in fast-paced environments. You will collaborate closely with team leads and training departments to meet key performance metrics while maintaining strict adherence to operational guidelines and schedules. We offer paid training and significant growth opportunities within our people-driven organization, providing a professional and collaborative atmosphere for your career development in the customer experience industry.
Key Requirements
Advanced English level (C1 proficiency).
Minimum 1 year of customer service experience, preferably in a contact center.
Strong verbal and written communication skills.
Customer-oriented mindset with excellent problem-solving abilities.
Comfortable working in fast-paced, high-volume call environments.
Basic computer skills and ability to navigate multiple software systems.
Availability to work onsite in Nairobi, Kenya is mandatory.
Ability to build rapport quickly and ensure a positive customer experience.
Proficiency in documenting customer interactions accurately in internal systems.
Flexibility to work different shifts, including evenings and weekends.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
369 Views
We are looking for a dedicated Scheduler in Training to join our on-site team in Kenya. This role involves coordinating schedules between clients and caregivers while handling high volumes of calls and service requests. You will be a vital link between internal teams and field staff, ensuring real-time communication and service continuity.
The ideal candidate will have at least one year of experience in healthcare scheduling or a call center environment. You must be comfortable working in a fast-paced setting and maintaining a schedule aligned with U.S. Eastern Time. Strong organizational skills and English fluency are essential for success in this role.
Key Requirements
1+ year of experience in healthcare scheduling preferred
Call center experience will be considered
Fluent in English (both written and spoken)
Strong phone etiquette and professional communication skills
Exceptional organizational and multitasking abilities
Comfortable working in a fast‑paced, dynamic environment
Full availability Monday–Sunday for scheduled shifts
Ability to align work hours with U.S. Eastern Time
Must be located in Kenya and able to work on-site
Proficiency in maintaining accurate records and administrative support
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
solvoglobal.com
513 Views
Solvo Global is actively seeking a dedicated Customer Service Representative to join our expanding team in Nairobi, Kenya. As the primary point of contact for our clients, you will be responsible for handling inquiries, providing detailed product information, and resolving issues with a professional and positive attitude. This role is ideal for individuals who are passionate about helping others and can navigate complex customer interactions with ease and efficiency while maintaining high standards of service quality. Within this fast-paced BPO environment, you will collaborate with team members to ensure consistent service delivery and operational success. The position requires a candidate who can remain proactive and maintain an excellent level of communication throughout their shift. By joining the team, you will have the opportunity to grow your career within a global organization that values professional development, empathy, and customer satisfaction. The role focuses on delivering exceptional support through various channels, ensuring every customer interaction reflects the company's commitment to excellence.
Key Requirements
Excellent verbal and written communication skills in English.
A customer-focused mindset with a proactive approach to helping others.
Strong problem-solving abilities and attention to detail.
Previous experience in a customer service or call center environment.
Ability to work effectively in a high-pressure BPO setting.
Proficiency in basic computer applications and CRM software.
High school diploma or equivalent educational background.
Strong multitasking and time-management skills.
A professional and empathetic attitude when handling client inquiries.
Availability to work flexible shifts and weekend hours.
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
gdyaa.com
479 Views
Garth Day Year Auctioneers is seeking dedicated and results-driven Call Executives to join our Debt Collection team in Nairobi. As a Call Executive, you will be responsible for managing outgoing and incoming calls to debtors, negotiating payment schedules, and ensuring that all collection activities comply with legal standards and company policies. The ideal candidate is someone who thrives in a target-driven environment and is motivated by the prospect of earning performance-based commissions.
Working with us provides significant career growth opportunities within a leading debt collection and auction house. You will be part of a dynamic team of professionals committed to excellence and efficiency. If you reside near Nairobi and have a proven track record in the debt collection field, we encourage you to apply and take the next step in your professional journey with a team that values your drive and success.
Key Requirements
At least 2 years of experience in the debt collection field.
Must be self-driven and highly goal-oriented.
Proficient in basic computer use and data management software.
Possession of a relevant Diploma or Certificate.
Proven success with meeting collection targets and earning commissions.
Must reside near Nairobi to ensure easy commuting.
Excellent verbal and written communication skills.
Strong negotiation and persuasive abilities to recover outstanding debts.
Ability to maintain composure and professionalism during difficult calls.
High degree of integrity and ethics when handling financial information.
0 Negotiable or Not Mentioned
Kenya, Nairobi
2 days ago
holidayinnnairobi.com
308 Views
Holiday Inn Nairobi Two Rivers is looking for a dynamic and service-oriented Receptionist to join our Front Office team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient check-in and check-out processes. You will handle guest inquiries, manage reservations using the Opera system, and maintain a high standard of professional service throughout the guest's stay.
As a Receptionist, you will be responsible for multitasking in a fast-paced hotel environment while maintaining attention to detail and a high level of integrity. You will coordinate with other departments to fulfill guest requests and resolve any issues promptly. This role requires a professional appearance and excellent interpersonal skills to foster a positive guest experience at our Four Star property at Two Rivers Mall.
Key Requirements
Minimum of 2 years' experience as a receptionist in a busy hotel environment.
Diploma in Front Office Operations from a recognized institution.
Proficiency in Opera software system.
Excellent communication and interpersonal skills.
Strong customer service and guest handling skills.
Ability to multitask and work under pressure.
High level of integrity and attention to detail.
Well-groomed with a professional appearance.
Ability to handle cash transactions and process payments accurately.
Knowledge of local attractions and transportation options to assist guests.
0 Negotiable or Not Mentioned
Kenya
2 days ago
kehia.org
219 Views
The openIMIS African Knowledge Hub is looking for a Consultant for Community Engagement specifically focused on Anglophone regions. This community-facing role is dedicated to supporting outreach, peer learning, and knowledge exchange across English-speaking African countries. The objective is to foster a collaborative environment where health informatics professionals can share insights and best practices.
This position is ideal for someone who possesses the unique ability to build and energize professional communities rather than just managing them. The role involves high levels of interaction with stakeholders and the facilitation of networking opportunities. This consultancy is a part-time engagement for a duration of 12 weeks, aiming to strengthen the digital health ecosystem in Africa.
Key Requirements
Proven experience in community outreach and mobilization.
Ability to build and energize professional digital communities.
Understanding of peer-to-peer learning models.
Experience in knowledge management and exchange strategies.
Deep familiarity with the Anglophone African tech landscape.
Strong interpersonal and relationship-building skills.
Knowledge of health informatics or related technical fields.
Experience managing online forums or professional networks.
Excellent public speaking and presentation abilities.
Availability for a 12-week part-time consultancy period.
0 Negotiable or Not Mentioned
Kenya
2 days ago
kehia.org
310 Views
The Kenya Health Informatics Association is recruiting a Consultant for Community Engagement to lead efforts within Francophone regions for the openIMIS African Knowledge Hub. This role focuses on outreach and peer learning across French-speaking countries in Africa, ensuring that these regions are fully integrated into the broader health informatics community.
A significant part of the mandate includes supporting Francophone participation in the Women in Tech webinar series to promote diversity and inclusion. The consultant will facilitate technical knowledge exchange and manage community relations. This is a 12-week part-time consultancy requiring a high degree of bilingual proficiency and a passion for community-led digital health growth.
Key Requirements
Fluency in French (both written and spoken) is mandatory.
Functional working knowledge of English.
Experience in community engagement or public relations.
Proven ability to support Francophone regions in Africa.
Experience facilitating webinars or virtual workshops.
Understanding of digital health or health informatics.
Ability to manage and energize professional groups.
Strong cross-cultural communication skills.
Background in community development or social sciences.
Willingness to work part-time for a 12-week duration.