COLLECTIONS OFFICER @ IGNITE ENERGY ACCESS
Ignite Energy Access is hiring a Collections Officer to manage accounts receivable and ensure timely payments from customers across our Kenyan operations. You will be responsible for monitoring payment schedules, contacting clients regarding overdue balances, and maintaining positive customer relations while securing company revenue. This role is essential for maintaining the liquidity needed to expand our reach.
This position is vital for maintaining the financial health of our operations. You will work closely with the finance and customer service departments to resolve billing issues and streamline collection processes. The ideal candidate will be firm yet empathetic, ensuring that our mission of energy access remains sustainable through diligent credit control.
This position is vital for maintaining the financial health of our operations. You will work closely with the finance and customer service departments to resolve billing issues and streamline collection processes. The ideal candidate will be firm yet empathetic, ensuring that our mission of energy access remains sustainable through diligent credit control.
Key Requirements
Diploma or Degree in Finance, Business, or a related field.
Proven experience in debt collection or credit control roles.
Strong negotiation and persuasion skills.
Excellent customer service orientation and interpersonal skills.
Ability to handle difficult conversations professionally.
Proficiency in CRM software and basic accounting tools.
High level of integrity and transparency.
Strong attention to detail and accuracy in record keeping.
Target-driven mindset with a focus on results.
Familiarity with local consumer credit regulations.