0 Negotiable or Not Mentioned
Kenya, Nairobi
57 days ago
solvoglobal.com
8 Applied 6 Pro Applied
Solvo Global is expanding its operations and looking for dedicated Customer Service Representatives to join our vibrant team in Nairobi. In this role, you will serve as the primary point of contact for customers, delivering high-quality support through various channels including phone calls and digital chat interactions. You will be responsible for handling a wide range of inquiries concerning products, services, and order statuses, ensuring that every customer receives timely, accurate, and professional assistance.
Working in a fast-paced environment, you will collaborate with team leads, quality assurance, and training departments to meet and exceed performance metrics. We offer a collaborative and professional work environment where individuals are encouraged to grow. The position requires flexibility to work rotating shifts, including evenings and weekends, to accommodate our global service requirements. If you have a passion for service excellence and a customer-oriented mindset, we invite you to apply and become part of a team that prioritizes excellence in customer experience.
Key Requirements
Advanced English level (C1) proficiency for verbal and written communication.
Minimum 1 year of customer service experience, preferably within a contact center environment.
Strong verbal and written communication skills with the ability to convey information clearly.
A customer-oriented mindset with demonstrated problem-solving abilities.
Ability to thrive and remain professional in fast-paced, high-volume work environments.
0 Negotiable or Not Mentioned
Kenya
68 days ago
solvoglobal.com
5 Applied 4 Pro Applied
Solvo Global is seeking a dedicated Customer Service Representative to join our dynamic team in Kenya. In this role, you will be the primary point of contact for customers, handling inquiries through various channels including phone, email, and chat. Your main objective will be to provide accurate information about products and services while resolving issues in a professional and timely manner. We are looking for individuals who are customer-focused, proactive, and possess excellent communication skills to ensure a positive experience for every client interaction.
Beyond day-to-day interactions, you will be responsible for maintaining detailed and accurate records of customer communications and meeting high-quality productivity standards. This position offers a multicultural work environment with ongoing training and development opportunities to foster your career growth. Successful candidates will be problem-solvers who enjoy helping others and can work effectively both independently and as part of a collaborative team. Join us to build a rewarding career in the fast-paced BPO industry within Kenya.
Key Requirements
High school diploma or equivalent qualification.
Advanced or fluent English communication skills (C1 level written and spoken).
Strong interpersonal and relationship-building skills.
Proven problem-solving abilities and critical thinking.
Basic computer skills and proficiency in office software.
0 Negotiable or Not Mentioned
Kenya, Nairobi
57 days ago
solvoglobal.com
15 Applied 11 Pro Applied
Solvo Global is currently expanding its operations and is seeking dedicated Senior Customer Service Representatives to join our onsite team in Nairobi, Kenya. This role is designed for professionals who excel in dynamic environments and possess a passion for delivering exceptional support. As a senior member of the team, you will be responsible for handling high volumes of inbound calls, managing complex reservations, and ensuring all customer inquiries regarding routes, schedules, and policies are addressed with the utmost accuracy. In addition to core support duties, successful candidates will be tasked with processing cancellations and refunds, while maintaining precise records within our internal reservation systems. We offer a collaborative and people-driven work environment where career growth is encouraged through ongoing support and training. This position requires candidates to be flexible with their schedules to cover critical shifts, ensuring that our global customer base receives consistent, high-quality service at all times.
Key Requirements
2+ years of call center or customer service experience
Fluent English with a neutral accent
Ability to cover longer and critical shifts
Strong background in inbound telephone support
Proficiency in processing reservations, changes, cancellations, and refunds
0 Negotiable or Not Mentioned
Kenya, Nairobi
66 days ago
solvoglobal.com
12 Applied 1 Casual Applied
Solvo Global is actively seeking a dedicated Customer Service Representative to join our expanding team in Nairobi, Kenya. As the primary point of contact for our clients, you will be responsible for handling inquiries, providing detailed product information, and resolving issues with a professional and positive attitude. This role is ideal for individuals who are passionate about helping others and can navigate complex customer interactions with ease and efficiency while maintaining high standards of service quality. Within this fast-paced BPO environment, you will collaborate with team members to ensure consistent service delivery and operational success. The position requires a candidate who can remain proactive and maintain an excellent level of communication throughout their shift. By joining the team, you will have the opportunity to grow your career within a global organization that values professional development, empathy, and customer satisfaction. The role focuses on delivering exceptional support through various channels, ensuring every customer interaction reflects the company's commitment to excellence.
Key Requirements
Excellent verbal and written communication skills in English.
A customer-focused mindset with a proactive approach to helping others.
Strong problem-solving abilities and attention to detail.
Previous experience in a customer service or call center environment.
Ability to work effectively in a high-pressure BPO setting.
0 Negotiable or Not Mentioned
Kenya
66 days ago
solvoglobal.com
5 Applied 4 Pro Applied
Join our team as a Customer Service Representative in Kenya, where you will be at the forefront of providing exceptional support to our global clientele. In this role, you will be responsible for managing a variety of customer inquiries through multiple channels including phone, email, and live chat. You will play a vital role in resolving issues promptly, providing accurate product information, and ensuring every customer interaction ends on a positive note.
We offer a dynamic and multicultural work environment that fosters professional growth and continuous learning. As part of our team, you will receive ongoing training to enhance your skills and advance your career within the organization. We are looking for proactive individuals who are passionate about problem-solving and possess excellent communication skills to help us maintain our high standards of service excellence.
Key Requirements
High school diploma or equivalent (college studies are a plus).
Advanced or fluent English communication skills (C1 written and spoken).
Strong interpersonal and problem-solving skills.
Basic computer skills and ability to multitask effectively.
Previous experience in customer service or a call center environment.
0 Negotiable or Not Mentioned
Kenya, Nairobi
64 days ago
solvoglobal.com
11 Applied 8 Pro Applied
Join our expanding team as a Customer Service Representative based in Nairobi, Kenya. In this role, you will be the front line of our service excellence, handling high volumes of inquiries via phone and chat. Your primary focus will be delivering high-quality support regarding products, services, and order statuses, ensuring every customer walks away with a positive experience and clear, accurate information.
This onsite position requires candidates who are passionate about people and thrive in fast-paced environments. You will collaborate closely with team leads and training departments to meet key performance metrics while maintaining strict adherence to operational guidelines and schedules. We offer paid training and significant growth opportunities within our people-driven organization, providing a professional and collaborative atmosphere for your career development in the customer experience industry.
Key Requirements
Advanced English level (C1 proficiency).
Minimum 1 year of customer service experience, preferably in a contact center.
Strong verbal and written communication skills.
Customer-oriented mindset with excellent problem-solving abilities.
Comfortable working in fast-paced, high-volume call environments.
0 Negotiable or Not Mentioned
Kenya
66 days ago
solvoglobal.com
7 Applied 5 Pro Applied
The Customer Service Representative (CSR) role based in Kenya is designed for individuals who are passionate about delivering exceptional customer experiences. In this position, you will serve as the primary point of contact for customer inquiries via telephone, providing empathetic and solution-driven support. Your core responsibilities involve active listening to understand customer concerns, offering clear and accurate resolutions, and professionally handling escalations to ensure a positive resolution process. You will be expected to apply critical thinking to troubleshoot issues and approve adjustments or returns within established company guidelines while conducting necessary follow-ups to ensure full satisfaction.
Beyond direct customer support, this role emphasizes integrity and collaboration. You will maintain strict confidentiality of customer information and stay updated on all product developments, policies, and procedures. Working closely with your teammates and leadership, you will contribute to the improvement of service delivery processes and participate in ongoing training opportunities. This is an excellent opportunity for a proactive, tech-savvy individual to thrive in a fast-paced, goal-oriented environment where service excellence and accountability are highly valued.
Key Requirements
Minimum 1 year of customer service experience in call center, retail, or hospitality environments.
Strong verbal and written communication skills with a focus on de-escalation techniques.
A proactive problem-solving mindset with the ability to adapt to changing situations.
High levels of personal integrity, accountability, and reliability in handling customer data.
Ability to perform effectively in a fast-paced and goal-oriented service environment.
0 Negotiable or Not Mentioned
Kenya
33 days ago
msport.com
10 Applied 1 Casual Applied
MSport is looking for a passionate and experienced Customer Service Representative to join their expanding operations in Kenya. This role is central to the Customer Service Department, where the primary focus is providing exceptional support to users and ensuring a high-quality experience for all clients. The ideal candidate will handle inquiries, resolve issues, and provide information about MSport's products and services. Candidates should be comfortable working in a fast-paced environment and have a deep understanding of customer satisfaction strategies, especially within the sports betting industry.
Key Requirements
Strong communication skills in both written and verbal formats.
Experience working in a call center environment.
Proficiency in both English and Swahili.
Customer-first mindset with a passion for helping people.
Prior experience in the sports betting industry (preferred).
0 Negotiable or Not Mentioned
Kenya, Nairobi
25 days ago
solvoglobal.com
6 Applied 4 Pro Applied
Solvo Global is looking for a confident, driven, and ambitious Sales Development Representative (SDR) to join their growing team in Nairobi. In this on-site role, you will be responsible for building connections, communicating with potential clients, and working in a fast-paced environment. This is an excellent opportunity for individuals who enjoy the thrill of sales and want to grow their career within a dynamic international organization. The role involves working a specific shift from 4 PM to 1 AM, catering to global markets. Candidates should be comfortable with these hours and have a passion for outbound sales activities. Please note that Oasis Outsourcing and Solvo Global do not charge any fees at any stage of the recruitment process.
Key Requirements
Confident, driven, and ambitious personality
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Experience or interest in sales development and lead generation
Proficiency in CRM software and sales tools
0 Negotiable or Not Mentioned
Kenya
35 days ago
solvoglobal.com
5 Applied 4 Pro Applied
The Scheduler plays a vital role in bridging the gap between clients and caregivers to ensure the delivery of high-quality home care services. This professional is tasked with coordinating daily schedules, managing incoming calls with a high level of professionalism, and ensuring all referrals are documented and processed with precision. By supporting payroll and telephony updates, the Scheduler contributes significantly to the operational efficiency and positive environment of the office. The position follows a specific schedule from 3:00 PM to 1:00 AM EST, making it suitable for those comfortable with evening and night shifts. Beyond scheduling, the role involves maintaining up-to-date caregiver records and assisting with the entire employment lifecycle, including recruitment, interviewing, and onboarding. The position requires a shift from 3:00 PM to 1:00 AM EST, catering to an international client base. This role is ideal for individuals with a background in business operations or healthcare coordination who are comfortable working in a dynamic and fast-paced setting while providing exceptional support to both caregivers and clients.
Key Requirements
High school diploma or equivalent
At least two (2) years of business experience
Advanced proficiency in English
Excellent phone etiquette and communication skills
Basic computer and office software skills