Best Talent Reach (BTR) Customer Service Representative at MSport

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CUSTOMER SERVICE REPRESENTATIVE @ MSPORT

0 Negotiable or Not Mentioned Kenya 33 days ago msport.com 7 Applied 5 Pro Applied

MSport is looking for a passionate and experienced Customer Service Representative to join their expanding operations in Kenya. This role is central to the Customer Service Department, where the primary focus is providing exceptional support to users and ensuring a high-quality experience for all clients. The ideal candidate will handle inquiries, resolve issues, and provide information about MSport's products and services. Candidates should be comfortable working in a fast-paced environment and have a deep understanding of customer satisfaction strategies, especially within the sports betting industry.

Key Requirements

Strong communication skills in both written and verbal formats. Experience working in a call center environment. Proficiency in both English and Swahili. Customer-first mindset with a passion for helping people. Prior experience in the sports betting industry (preferred).
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TRADE DEVELOPMENT REPRESENTATIVE (TDR) - 2 POSITIONS @ TEF

0 Negotiable or Not Mentioned Tanzania, Arusha 34 days ago tef.co.tz 8 Applied 6 Pro Applied

TEF is seeking dynamic individuals to join our team as Trade Development Representatives (TDR) in Arusha. In this role, you will be responsible for building awareness among agents and outlets within your assigned cluster, ensuring that M-Pesa services are well-represented and utilized. You will be tasked with meeting specific daily and monthly KPIs, distributing essential agent materials such as stickers and branding items, and providing crucial support for agent complaints and queries.

The ideal candidate should have a background in sales or marketing and be prepared to work in a performance-driven environment. This position involves significant field work, including analyzing cluster performance and preparing detailed reports. As this is a commission-based role, success is directly tied to your performance and dedication to growing the agent network. Join us to help expand the reach of M-Pesa in the Arusha region.

Key Requirements

Diploma or degree in sales and marketing or related field. Strong ability to build brand awareness among agents and outlets. Capability to meet daily and monthly KPIs as assigned. Experience in distributing marketing and branding materials. Proficiency in resolving agent complaints and queries efficiently.
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