SCHEDULER @ SOLVO GLOBAL
The Scheduler plays a vital role in bridging the gap between clients and caregivers to ensure the delivery of high-quality home care services. This professional is tasked with coordinating daily schedules, managing incoming calls with a high level of professionalism, and ensuring all referrals are documented and processed with precision. By supporting payroll and telephony updates, the Scheduler contributes significantly to the operational efficiency and positive environment of the office. The position follows a specific schedule from 3:00 PM to 1:00 AM EST, making it suitable for those comfortable with evening and night shifts. Beyond scheduling, the role involves maintaining up-to-date caregiver records and assisting with the entire employment lifecycle, including recruitment, interviewing, and onboarding. The position requires a shift from 3:00 PM to 1:00 AM EST, catering to an international client base. This role is ideal for individuals with a background in business operations or healthcare coordination who are comfortable working in a dynamic and fast-paced setting while providing exceptional support to both caregivers and clients.
Key Requirements
High school diploma or equivalent
At least two (2) years of business experience
Advanced proficiency in English
Excellent phone etiquette and communication skills
Basic computer and office software skills
Knowledge of common medical terminology
Ability to work independently and multitask in a fast-paced environment
Fluent in spoken and written English
Availability for on-call duties outside normal working hours
Strong organizational and clerical skills