CUSTOMER SERVICE REPRESENTATIVE @ MSPORT
MSport is looking for a passionate and experienced Customer Service Representative to join their expanding operations in Kenya. This role is central to the Customer Service Department, where the primary focus is providing exceptional support to users and ensuring a high-quality experience for all clients. The ideal candidate will handle inquiries, resolve issues, and provide information about MSport's products and services. Candidates should be comfortable working in a fast-paced environment and have a deep understanding of customer satisfaction strategies, especially within the sports betting industry.
Key Requirements
Strong communication skills in both written and verbal formats.
Experience working in a call center environment.
Proficiency in both English and Swahili.
Customer-first mindset with a passion for helping people.
Prior experience in the sports betting industry (preferred).
Ability to work in shifts and handle high-pressure situations.
Excellent problem-solving and conflict-resolution skills.
Proficiency in basic computer applications and CRM software.
High level of integrity and professional ethics.
Strong interpersonal skills to work effectively within a team.