ADMIN CUM CUSTOMER CARE OFFICER @ DEFREEH LOGISTICS COMPANY LTD
Defreeh Logistics Company Ltd is seeking a dedicated and organized Admin Cum Customer Care Officer to join their team in Mwanza. This role is pivotal in ensuring smooth daily operations by bridging the gap between administrative management and client relations. The successful candidate will be the first point of contact for many clients, handling inquiries and providing high-quality support while managing essential office tasks to maintain efficiency.
In addition to customer-facing duties, the officer will be responsible for coordinating clearing and forwarding operations, which requires a keen understanding of logistics processes. Candidates are expected to prepare detailed reports and documentation, requiring high proficiency in MS Office and excellent organizational skills. This position offers an opportunity to grow within a dynamic logistics environment and contribute to the company's overall operational excellence in the Mwanza region.
In addition to customer-facing duties, the officer will be responsible for coordinating clearing and forwarding operations, which requires a keen understanding of logistics processes. Candidates are expected to prepare detailed reports and documentation, requiring high proficiency in MS Office and excellent organizational skills. This position offers an opportunity to grow within a dynamic logistics environment and contribute to the company's overall operational excellence in the Mwanza region.
Key Requirements
Possess a Diploma or Degree in Business Administration, Logistics, or a related field.
Demonstrate previous experience specifically within the Clearing and Forwarding industry.
Exhibit strong verbal and written communication skills to interact with clients and staff.
Show high proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to handle diverse customer inquiries and provide professional support services.
Competency in managing general office administrative tasks and maintaining filing systems.
Knowledge of logistics operations and the ability to coordinate clearing processes.
Possess strong organizational and time management skills to meet deadlines.
Ability to prepare accurate daily, weekly, and monthly reports and technical documentation.
Show a proactive attitude toward problem-solving and high attention to detail.