0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
2 days ago
tiffanydiamondhotels.com
26 Applied 18 Pro Applied
Tiffany Diamond Hotels invites applications for a diligent Hotel Reservation Assistant to join our front office team. This role is pivotal in managing guest bookings, ensuring accurate reservation processing, and providing exceptional customer service. You will be the first point of contact for many of our guests, assisting them with inquiries, modifications, and cancellations, and contributing significantly to their overall experience. The successful candidate will possess strong organizational skills, meticulous attention to detail, and proficiency with hotel property management systems. This position demands the ability to work effectively under pressure and meet tight deadlines, all while upholding the high standards of Tiffany Diamond Hotels in Dar es Salaam.
Key Requirements
Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
Minimum of 3 years' proven experience in hotel reservations or front office operations.
Strong communication and customer service skills.
Good computer skills with high attention to detail.
Experience with hotel property management systems will be an added advantage.
0 Negotiable or Not Mentioned
Tanzania
6 days ago
jazhotels.com
6 Applied 4 Pro Applied
We are looking for an experienced Front Office Manager to lead our reception and guest services team at Jaz Adonia. The Front Office Manager is responsible for the overall success of the front-of-house operations, ensuring that every guest receives a warm welcome and professional service throughout their stay. Your duties will include overseeing the check-in/check-out process, managing room inventory, and addressing any guest concerns or special requests with efficiency and grace.
Beyond daily operations, you will be tasked with recruiting, training, and motivating front office personnel to achieve high performance and service standards. You will collaborate with other departments, such as Housekeeping and Food & Beverage, to ensure a seamless guest experience. The ideal candidate will have a strong understanding of property management systems, excellent communication skills, and a passion for hospitality that reflects our core values of professionalism and excellence.
Key Requirements
Tanzanian National Only.
Minimum of 3 years' experience in a Front Office Manager position or closely related managerial role.
Hospitality industry background is mandatory.
Proven leadership and team management skills.
Strong communication and interpersonal abilities.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
11 days ago
theresidence.com
14 Applied 10 Pro Applied
The Residence Zanzibar is seeking a dedicated Guest Relations Officer to join our professional hospitality team. The successful candidate will be responsible for ensuring that all guests receive a high level of service and personal attention throughout their stay, from arrival to departure. This role involves managing guest inquiries, handling feedback with grace, and ensuring a seamless experience. As a Guest Relations Officer, you will work closely with other departments to maintain the highest standards of hospitality and create memorable experiences for our visitors.
Candidates must be local residents with a strong background in customer service within the luxury hotel sector. Fluency in both English and French is essential for effective communication with our diverse international clientele. Familiarity with the PMS-Opera system is a core requirement for this role to manage guest profiles and bookings efficiently. We are looking for individuals who are proactive, detail-oriented, and capable of multitasking in a fast-paced resort environment.
Key Requirements
At least 2 years of experience in a similar position.
Strong communication and multitasking skills.
Excellent customer service abilities.
Familiar with the PMS-Opera system.
Fluent in English with strong communication skills.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
22 days ago
baraza-zanzibar.com
9 Applied 6 Pro Applied
Baraza Resort & Spa is seeking passionate and professional Receptionists to join our Front Office team in the beautiful setting of Zanzibar. As the first point of contact, you will play a crucial role in creating a luxury hospitality experience for our guests. Your primary responsibilities will include welcoming and assisting guests during the check-in and check-out processes, ensuring a seamless arrival and departure experience. You will also be tasked with handling various guest requests, providing detailed information about resort services, and coordinating with other departments to maintain high standards of service. In addition to face-to-face interactions, you will professionally manage telephone inquiries and correspondence, ensuring that all guest needs are addressed promptly and effectively. This role requires a candidate who is well-organized, capable of multitasking in a fast-paced environment, and dedicated to delivering exceptional service. We are looking for individuals who embody a positive attitude and a strong team spirit, contributing to the overall success of our world-class resort. Please note that this position is specifically open to local candidates only.
Key Requirements
Previous experience in hospitality or customer service is an advantage
Excellent communication and interpersonal skills
Fluent in English & Swahili (additional languages are a plus)
Well-presented, organized, and able to work under pressure
Good knowledge of computer systems and Microsoft Office
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
12 days ago
crowneplazadaressalaam.com
17 Applied 12 Pro Applied
Crowne Plaza Dar es Salaam is looking for energetic, young talent to join our Front Office team! We are looking for individuals who are passionate about hospitality, love technology, and maintain a great attitude. This role offers an exciting opportunity for local professionals to grow within a prestigious hotel environment while contributing to a team-oriented atmosphere focused on guest satisfaction.
The ideal candidate will be responsible for managing guest arrivals and departures, ensuring all communications are handled with high-quality soft skills, and utilizing modern hotel technology to streamline operations. As a member of the Front Office team, you will be the face of the hotel, providing a warm welcome and addressing guest needs with professionalism and efficiency. We value candidates who are eager to learn and ready to excel in the hospitality industry.
Key Requirements
Background in Hotel Management or related field.
Strong communication and soft skills.
Tech-savvy with an ability to learn hotel software quickly.
Positive and professional attitude.
Eager to learn and grow within the hospitality industry.
~1,500,000 Mentioned
Tanzania, Morogoro
13 days ago
expertconsultancy.co.tz
21 Applied 15 Pro Applied
The Senior Receptionist will oversee the daily operations of a dynamic and high-performing office environment within a manufacturing setup in Morogoro. This individual will manage front-of-house services, coordinate administrative teams, and ensure an exceptional standard of professionalism in all client and internal interactions. The role reports directly to the Human Resource Department and involves managing a team of 3 to 6 people, including receptionists and cleaners, to maintain consistency in service excellence. The salary for this position is TZS 1,500,000 per month.
Key responsibilities include coordinating day-to-day office operations, vendor management, and procurement of supplies while upholding corporate branding standards. The Senior Receptionist will collaborate with Finance, HR, Legal, and IT departments to ensure seamless support for operations and staff. Additionally, the role involves managing office budgets, preparing periodic reports on expenditures, and implementing performance indicators for administrative efficiency. This position requires a polished professional who takes ownership of office efficiency and understands the importance of first impressions in a fast-paced setting.
Key Requirements
Degree or Master’s degree in Business Administration, Hospitality, or a related field.
Minimum 5–7 years of experience in office management or senior receptionist roles.
Proven supervisory experience leading administrative or reception teams of 3-6 people.
Experience working in high-end corporate office, banking, finance, or legal services.
Strong network and relationships within the finance or professional services sectors.
0 Negotiable or Not Mentioned
Tanzania
17 days ago
heameda-hospital.co.tz
11 Applied 8 Pro Applied
The Front Office & Billing Cashier role at Heameda Hospital is the first point of contact for our patients and visitors. This position requires a professional individual who can manage reception duties while accurately handling financial transactions and hospital billing. You will be responsible for checking in patients, managing the switchboard, and ensuring that all billing is processed correctly in accordance with hospital policies and insurance requirements.
Working at our facility in Tanzania, you will play a key role in the patient experience. Accuracy and transparency in financial dealings are paramount. We require a candidate who can balance high-volume customer service with meticulous attention to financial detail, ensuring that every patient interaction is handled with care and efficiency.
Key Requirements
Minimum 2 Years Experience
Strong patient care and teamwork skills
Proficiency in cash handling and financial reconciliation
Knowledge of medical billing software and insurance procedures
Excellent interpersonal and customer service skills
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
7 Applied 5 Pro Applied
Marsjsstd Private Hospital in Zanzibar is seeking a professional, compassionate, and highly organized Customer Service Officer to join our dedicated healthcare team. This role is central to our daily operations, as the hospital serves between 300 to 400 patients and clients each day. You will be the first point of contact, responsible for welcoming and assisting patients, coordinating appointments, and handling various inquiries, complaints, and follow-ups with empathy and efficiency.
In this position, you will guide patients through registration, billing, and service procedures while maintaining accurate records and feedback to improve service standards. The successful candidate will work in a fast-paced environment, ensuring an excellent patient experience and upholding the hospital's reputation for quality care. This is a full-time position located in Zanzibar, requiring a candidate who can maintain a patient-centered approach and professional demeanor at all times.
Key Requirements
Diploma or Bachelor's Degree in Customer Service, Business Administration, or Healthcare Administration.
Minimum of 2 years of experience in customer service, preferably in a hospital environment.
Excellent communication and interpersonal skills to interact with diverse patients.
Strong problem-solving abilities and the capacity to work under pressure.
Computer literacy and familiarity with modern hospital information systems.
0 Negotiable or Not Mentioned
Tanzania
8 days ago
theteambuilders.ae
9 Applied 1 Casual Applied
We are seeking a Russian-speaking Guest Relations Officer for a premier Hotel & Wellness Concept in Tanzania. The successful candidate will serve as the primary point of contact for our international guests, ensuring their stay is comfortable, seamless, and memorable. This role involves managing guest arrivals, addressing inquiries, and providing personalized recommendations while maintaining the highest level of professionalism and hospitality standards.
Fluency in both Russian and English is a strict requirement for this role to effectively communicate with our diverse clientele. The ideal candidate will have a welcoming personality and a deep understanding of luxury service. This position offers a competitive salary, accommodation, and medical benefits. If you have experience in high-end hospitality and enjoy creating exceptional guest experiences, we encourage you to apply.
Key Requirements
Fluent in both Russian and English (verbal and written) is mandatory.
Mandatory prior experience in guest relations within the hotel industry.
Excellent communication and interpersonal skills.
Professional appearance and a warm, welcoming demeanor.
Ability to handle guest complaints and issues with diplomacy and tact.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
23 hours ago
oasisvillage.com
6 Applied 4 Pro Applied
TILE FRESH LIMITED is seeking a highly organized, professional, and customer-oriented individual to join their team as a FRONT OFFICE OFFICER. This crucial role involves being the first point of contact for members and visitors, ensuring a welcoming and efficient experience. The Front Office Officer will manage the reception desk, handle inquiries, and ensure smooth registration processes for gym users. Key responsibilities extend to providing exceptional customer service, resolving issues promptly, and assisting members with information regarding gym services, schedules, and events. The role also involves promoting and selling gym offerings. Administrative duties include managing correspondence, updating member records, scheduling classes and appointments, and performing essential office tasks like copying and filing. The officer will also contribute to maintaining the cleanliness and orderliness of the reception area, reporting any maintenance issues as needed. Furthermore, the role involves active participation in membership management, including processing payments, updating account information, and handling cancellations, while also conducting visits for prospective members to explain benefits. Effective communication with staff, members, and guests is essential, ensuring inquiries are handled promptly and accurately, and coordinating with gym instructors. Finally, the Front Office Officer will be familiar with emergency procedures, acting as the primary contact in such situations, and assisting in maintaining a safe and secure environment for all.
Key Requirements
Diploma or Bachelor's degree in Business Administration, secretarial studies, or a related field
Minimum of 2-3 years of relevant experience in a front office, reception, or administrative role
Excellent verbal and written communication skills
Proficiency in Microsoft Office applications
Strong interpersonal and organizational skills