HOTEL RESERVATION ASSISTANT @ TIFFANY DIAMOND HOTELS
Tiffany Diamond Hotels invites applications for a diligent Hotel Reservation Assistant to join our front office team. This role is pivotal in managing guest bookings, ensuring accurate reservation processing, and providing exceptional customer service. You will be the first point of contact for many of our guests, assisting them with inquiries, modifications, and cancellations, and contributing significantly to their overall experience. The successful candidate will possess strong organizational skills, meticulous attention to detail, and proficiency with hotel property management systems. This position demands the ability to work effectively under pressure and meet tight deadlines, all while upholding the high standards of Tiffany Diamond Hotels in Dar es Salaam.
Key Requirements
Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
Minimum of 3 years' proven experience in hotel reservations or front office operations.
Strong communication and customer service skills.
Good computer skills with high attention to detail.
Experience with hotel property management systems will be an added advantage.
Strong organizational and problem-solving skills.
Ability to work under pressure and meet deadlines.