0 Negotiable or Not Mentioned
Tanzania, Zanzibar
11 days ago
theresidence.com
14 Applied 10 Pro Applied
The Residence Zanzibar is seeking a dedicated Guest Relations Officer to join our professional hospitality team. The successful candidate will be responsible for ensuring that all guests receive a high level of service and personal attention throughout their stay, from arrival to departure. This role involves managing guest inquiries, handling feedback with grace, and ensuring a seamless experience. As a Guest Relations Officer, you will work closely with other departments to maintain the highest standards of hospitality and create memorable experiences for our visitors.
Candidates must be local residents with a strong background in customer service within the luxury hotel sector. Fluency in both English and French is essential for effective communication with our diverse international clientele. Familiarity with the PMS-Opera system is a core requirement for this role to manage guest profiles and bookings efficiently. We are looking for individuals who are proactive, detail-oriented, and capable of multitasking in a fast-paced resort environment.
Key Requirements
At least 2 years of experience in a similar position.
Strong communication and multitasking skills.
Excellent customer service abilities.
Familiar with the PMS-Opera system.
Fluent in English with strong communication skills.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
11 days ago
theresidence.com
13 Applied 9 Pro Applied
The Residence Zanzibar is looking for a professional and welcoming Receptionist to be the first point of contact for our guests. This role is crucial in creating a positive first impression and providing exceptional service throughout the guest's stay. The ideal candidate will be responsible for checking guests in and out, managing room reservations, and providing detailed information about the resort's facilities and local Zanzibar attractions. You will serve as the primary link between the guests and the resort's various services.
Candidates must be fluent in English and have previous experience in a similar role within the hospitality industry. Being a local resident and having familiarity with the PMS-Opera system are essential requirements for this position. You will work in a fast-paced environment requiring excellent multitasking and interpersonal communication skills. Additional language skills are considered a distinct advantage as they help us better serve our international guests.
Key Requirements
At least 2 years of experience in a similar position.
Strong communication and multitasking skills.
Excellent customer service abilities.
Familiar with the PMS-Opera system.
Excellent interpersonal communication skills.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
25 days ago
crowneplazadaressalaam.com
9 Applied 6 Pro Applied
Crowne Plaza Dar es Salaam is seeking a dynamic and professional Receptionist / Reservation agent to join our dedicated front office team. The successful candidate will play a crucial role in delivering exceptional guest service and ensuring smooth hotel operations. You will be responsible for welcoming guests, managing reservations, and addressing inquiries with a high level of professionalism. This position is ideal for individuals passionate about the hospitality industry and who possess the skills to thrive in a fast-paced environment. Candidates will be expected to represent the brand's standards of excellence in every interaction.
Applicants must have at least two years of experience in a similar role and demonstrate mastery of the Opera Property Management System. Excellent communication skills and a pleasant personality are vital for success in this position. As a representative of a leading hospitality brand, you will ensure that every guest interaction is positive and memorable. Please note that this opportunity is strictly for local candidates who are currently based in or able to work in Dar es Salaam.
Key Requirements
At least 2 years of relevant experience in a hotel environment
Strong knowledge of Opera PMS is mandatory
Excellent communication and interpersonal skills
Pleasant personality and professional appearance
Ability to handle guest queries efficiently
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
nungwidreams.com
6 Applied 4 Pro Applied
Nungwi Dreams by Mantis Collection is an exquisite 61-room 5-star beachfront resort located in the stunning area of Nungwi, Zanzibar. We are currently seeking a highly motivated and experienced Reservations Manager to join our dynamic team and oversee the booking operations of our luxury property. This role is essential for maintaining high occupancy levels and delivering exceptional service to our global clientele within the Mantis Collection, which is part of the Accor and Ennismore family. The successful candidate will be responsible for managing all reservation inquiries, utilizing Opera PMS on a daily basis, and overseeing OTA and channel manager platforms. We offer a competitive salary package along with on-duty accommodation and meals. This position requires a strategic thinker who can manage room inventory effectively while ensuring that the highest standards of the 5-star hospitality industry are met. Candidates must be currently based in Tanzania or Zanzibar to be considered for this urgent recruitment.
Key Requirements
Minimum of 3 years of experience in reservations management within the hospitality sector.
Must be an active and proficient daily user of the Opera Property Management System (PMS).
Extensive experience in managing Online Travel Agencies (OTAs) and various channel managers.
Previous experience working in a 5-star luxury resort or high-end hotel environment.
Must be a resident or citizen of Tanzania or Zanzibar to meet local hiring criteria.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
28 days ago
ramadaresortdar.com
5 Applied 1 Casual Applied
The Assistant Night Audit at Ramada Resort Dar es Salaam is a pivotal role responsible for overseeing the financial integrity and front office operations during the night shift. The successful candidate will be tasked with conducting comprehensive night audit procedures, balancing daily transactions, and reconciling revenues from various departments including rooms, food and beverage, and banquets. This role ensures that all guest accounts are accurate, cashier reports are verified, and daily financial reports are prepared with the highest level of precision. Additionally, the role involves supervising night shift operations to ensure all guest interactions meet the resort's high standards of service and professionalism. In addition to financial duties, the Assistant Night Audit provides essential support to front office activities, managing guest check-ins, check-outs, and inquiries during the late hours. The role involves coordinating with housekeeping, engineering, and security teams to maintain a safe and efficient environment for guests throughout the night. Candidates must demonstrate exceptional professionalism, the ability to work under pressure, and a commitment to maintaining the confidentiality of guest and hotel information while ensuring compliance with all established policies and procedures. This position is vital for maintaining administrative continuity and operational readiness for the following business day.
Key Requirements
Bachelor’s Degree in Finance, Accounting, or a related field.
3–5 years of professional experience in hotel operations, front office, or night audit.
In-depth knowledge of Opera or other relevant hotel Property Management Systems (PMS).
Strong communication and customer service skills to handle guest inquiries and complaints effectively.
Proven problem-solving abilities and leadership potential within a hospitality environment.