FRONT OFFICE OFFICER @ TILE FRESH LIMITED
TILE FRESH LIMITED is seeking a highly organized, professional, and customer-oriented individual to join their team as a FRONT OFFICE OFFICER. This crucial role involves being the first point of contact for members and visitors, ensuring a welcoming and efficient experience. The Front Office Officer will manage the reception desk, handle inquiries, and ensure smooth registration processes for gym users. Key responsibilities extend to providing exceptional customer service, resolving issues promptly, and assisting members with information regarding gym services, schedules, and events. The role also involves promoting and selling gym offerings. Administrative duties include managing correspondence, updating member records, scheduling classes and appointments, and performing essential office tasks like copying and filing. The officer will also contribute to maintaining the cleanliness and orderliness of the reception area, reporting any maintenance issues as needed. Furthermore, the role involves active participation in membership management, including processing payments, updating account information, and handling cancellations, while also conducting visits for prospective members to explain benefits. Effective communication with staff, members, and guests is essential, ensuring inquiries are handled promptly and accurately, and coordinating with gym instructors. Finally, the Front Office Officer will be familiar with emergency procedures, acting as the primary contact in such situations, and assisting in maintaining a safe and secure environment for all.
Key Requirements
Diploma or Bachelor's degree in Business Administration, secretarial studies, or a related field
Minimum of 2-3 years of relevant experience in a front office, reception, or administrative role
Excellent verbal and written communication skills
Proficiency in Microsoft Office applications
Strong interpersonal and organizational skills
Ability to multitask effectively
Professional appearance and customer-service oriented
Experience with reception desk management and member registration systems
Adept at managing incoming/outgoing mail, maintaining records, and data entry
Familiarity with emergency procedures and maintaining a safe environment