0 Negotiable or Not Mentioned
Tanzania, Zanzibar
11 days ago
theresidence.com
13 Applied 9 Pro Applied
The Residence Zanzibar is looking for a professional and welcoming Receptionist to be the first point of contact for our guests. This role is crucial in creating a positive first impression and providing exceptional service throughout the guest's stay. The ideal candidate will be responsible for checking guests in and out, managing room reservations, and providing detailed information about the resort's facilities and local Zanzibar attractions. You will serve as the primary link between the guests and the resort's various services.
Candidates must be fluent in English and have previous experience in a similar role within the hospitality industry. Being a local resident and having familiarity with the PMS-Opera system are essential requirements for this position. You will work in a fast-paced environment requiring excellent multitasking and interpersonal communication skills. Additional language skills are considered a distinct advantage as they help us better serve our international guests.
Key Requirements
At least 2 years of experience in a similar position.
Strong communication and multitasking skills.
Excellent customer service abilities.
Familiar with the PMS-Opera system.
Excellent interpersonal communication skills.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
11 days ago
theresidence.com
14 Applied 10 Pro Applied
The Residence Zanzibar is seeking a dedicated Guest Relations Officer to join our professional hospitality team. The successful candidate will be responsible for ensuring that all guests receive a high level of service and personal attention throughout their stay, from arrival to departure. This role involves managing guest inquiries, handling feedback with grace, and ensuring a seamless experience. As a Guest Relations Officer, you will work closely with other departments to maintain the highest standards of hospitality and create memorable experiences for our visitors.
Candidates must be local residents with a strong background in customer service within the luxury hotel sector. Fluency in both English and French is essential for effective communication with our diverse international clientele. Familiarity with the PMS-Opera system is a core requirement for this role to manage guest profiles and bookings efficiently. We are looking for individuals who are proactive, detail-oriented, and capable of multitasking in a fast-paced resort environment.
Key Requirements
At least 2 years of experience in a similar position.
Strong communication and multitasking skills.
Excellent customer service abilities.
Familiar with the PMS-Opera system.
Fluent in English with strong communication skills.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
24 days ago
baraza-zanzibar.com
11 Applied 1 Casual Applied
Baraza Resort & Spa, part of The Zanzibar Collection, is looking for three dedicated male Receptionists to join our front office team. The successful candidates will be the first point of contact for our guests, responsible for providing a warm welcome and ensuring a seamless check-in and check-out process. This role requires a high level of professionalism and the ability to maintain the luxury standards of our resort. As a Receptionist, you will manage guest reservations, provide information about resort services and local attractions, and handle administrative tasks with precision. Candidates must possess a certificate or diploma in a relevant field and have at least two years of experience in a similar capacity. This is an excellent opportunity to grow your career in one of Zanzibar's most prestigious hospitality environments.
Key Requirements
Certificate or Diploma in Hospitality Management or related field
Minimum of 2 years experience in a front desk or receptionist role within a luxury resort
Proficiency in English; knowledge of additional languages is an advantage
Excellent interpersonal and communication skills
Professional conduct and presentation
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
22 days ago
baraza-zanzibar.com
9 Applied 6 Pro Applied
Baraza Resort & Spa is seeking passionate and professional Receptionists to join our Front Office team in the beautiful setting of Zanzibar. As the first point of contact, you will play a crucial role in creating a luxury hospitality experience for our guests. Your primary responsibilities will include welcoming and assisting guests during the check-in and check-out processes, ensuring a seamless arrival and departure experience. You will also be tasked with handling various guest requests, providing detailed information about resort services, and coordinating with other departments to maintain high standards of service. In addition to face-to-face interactions, you will professionally manage telephone inquiries and correspondence, ensuring that all guest needs are addressed promptly and effectively. This role requires a candidate who is well-organized, capable of multitasking in a fast-paced environment, and dedicated to delivering exceptional service. We are looking for individuals who embody a positive attitude and a strong team spirit, contributing to the overall success of our world-class resort. Please note that this position is specifically open to local candidates only.
Key Requirements
Previous experience in hospitality or customer service is an advantage
Excellent communication and interpersonal skills
Fluent in English & Swahili (additional languages are a plus)
Well-presented, organized, and able to work under pressure
Good knowledge of computer systems and Microsoft Office
0 Negotiable or Not Mentioned
Tanzania, Arusha
10 days ago
gmail.com
6 Applied 4 Pro Applied
We are looking for a high-performing Sales Consultant with deep knowledge of Tanzania’s spectacular destinations. You will be responsible for designing tailored travel experiences across various regions including Zanzibar, the Northern Circuit, the Western Circuit, and the Southern Circuit. The role involves managing enquiries, preparing accurate quotes, and providing excellent customer service via email and phone. Additionally, you will coordinate with operations and finance teams to ensure accurate handovers and sales updates while promoting sustainable travel practices. Candidates should be decisive and customer-focused with a knack for closing deals. This position offers a competitive salary package, medical insurance for you and your immediate family, and additional benefits like free lunch and company transport. Possible work locations and destination expertise include Arusha and Zanzibar.
Key Requirements
Experienced Tour Consultant/Sales professional with at least 2 years in tourism.
Strong knowledge of Tanzania’s national parks, wildlife, and safari lodges.
Fluent in English with excellent written and verbal communication skills.
Decisive, customer-focused, and demonstrates strong leadership abilities.
Ability to design tailored travel experiences and handle bookings.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
18 days ago
maisha-matamu.com
15 Applied 2 Casual Applied
Maisha Matamu Boutique is hiring professional Receptionists for both day and night shifts at our stunning Paje Beach location in Zanzibar. As the first point of contact for our guests, the Receptionist plays a critical role in embodying the beauty and simplicity of island life. You will be responsible for providing a warm welcome, managing check-ins and check-outs, and ensuring that guests feel a deep emotional connection to the local culture from the moment they arrive at our 19-suite oasis.
Working in a boutique environment requires a high degree of adaptability and attention to detail. You will assist guests in navigating their stay, offering insights into our locally sourced culinary experiences and curated antiques. This role is perfect for a hospitality professional who is passionate about sustainability and meaningful community support. Accommodation and meals are provided on-site in Zanzibar to ensure our team can fully immerse themselves in the Maisha Matamu experience.
Key Requirements
Bachelor degree in Hospitality Business Administration or equivalent.
3 - 5 years of experience as a Receptionist or Front Desk Agent.
Excellent communication and interpersonal skills.
Proficiency in using Property Management Systems (PMS) and office software.
Fluency in English; knowledge of Swahili or another language is a plus.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
7 Applied 5 Pro Applied
Marsjsstd Private Hospital in Zanzibar is seeking a professional, compassionate, and highly organized Customer Service Officer to join our dedicated healthcare team. This role is central to our daily operations, as the hospital serves between 300 to 400 patients and clients each day. You will be the first point of contact, responsible for welcoming and assisting patients, coordinating appointments, and handling various inquiries, complaints, and follow-ups with empathy and efficiency.
In this position, you will guide patients through registration, billing, and service procedures while maintaining accurate records and feedback to improve service standards. The successful candidate will work in a fast-paced environment, ensuring an excellent patient experience and upholding the hospital's reputation for quality care. This is a full-time position located in Zanzibar, requiring a candidate who can maintain a patient-centered approach and professional demeanor at all times.
Key Requirements
Diploma or Bachelor's Degree in Customer Service, Business Administration, or Healthcare Administration.
Minimum of 2 years of experience in customer service, preferably in a hospital environment.
Excellent communication and interpersonal skills to interact with diverse patients.
Strong problem-solving abilities and the capacity to work under pressure.
Computer literacy and familiarity with modern hospital information systems.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
nungwidreams.com
6 Applied 4 Pro Applied
Nungwi Dreams by Mantis Collection is an exquisite 61-room 5-star beachfront resort located in the stunning area of Nungwi, Zanzibar. We are currently seeking a highly motivated and experienced Reservations Manager to join our dynamic team and oversee the booking operations of our luxury property. This role is essential for maintaining high occupancy levels and delivering exceptional service to our global clientele within the Mantis Collection, which is part of the Accor and Ennismore family. The successful candidate will be responsible for managing all reservation inquiries, utilizing Opera PMS on a daily basis, and overseeing OTA and channel manager platforms. We offer a competitive salary package along with on-duty accommodation and meals. This position requires a strategic thinker who can manage room inventory effectively while ensuring that the highest standards of the 5-star hospitality industry are met. Candidates must be currently based in Tanzania or Zanzibar to be considered for this urgent recruitment.
Key Requirements
Minimum of 3 years of experience in reservations management within the hospitality sector.
Must be an active and proficient daily user of the Opera Property Management System (PMS).
Extensive experience in managing Online Travel Agencies (OTAs) and various channel managers.
Previous experience working in a 5-star luxury resort or high-end hotel environment.
Must be a resident or citizen of Tanzania or Zanzibar to meet local hiring criteria.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
31 days ago
gmail.com
7 Applied 5 Pro Applied
We are seeking vibrant and professional individuals to fill roles in our Front Office, including Receptionists, Guest Relations Officers (GRO), and Gift Shop Attendants. These positions are the face of our luxury hospitality team in Zanzibar, where the first impression is everything. Your primary goal will be to provide a warm welcome and ensure that every guest's stay is memorable through exceptional service and attention to detail.
The roles require individuals who are highly presentable and possess a professional appearance at all times. You will handle guest inquiries, manage check-ins and check-outs, and provide information about the local area and resort amenities. Effective communication and a genuine passion for guest satisfaction are the cornerstones of success in these positions, helping to maintain the prestigious reputation of our luxury boutique environment.
Key Requirements
Diploma in Hospitality Management or related disciplines.
Exceptional communication skills in English and preferably other languages.
Highly presentable with a professional appearance.
Strong interpersonal skills and a guest-centric mindset.
Ability to handle guest complaints and resolve issues efficiently.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
31 days ago
gmail.com
7 Applied 5 Pro Applied
The Food & Beverage Service team is looking for enthusiastic Waiters, Waitresses, and Bar Attendants to join our luxury hospitality operations in Zanzibar. This role is all about delivering a world-class dining experience to our guests, where every meal is treated as a special occasion. You will be responsible for providing attentive, personalized service that exceeds guest expectations in our fine dining outlets.
We value a vibrant attitude and a strong willingness to learn the intricacies of high-end service. Whether you are serving cocktails at the bar or managing a multi-course dinner, your focus should be on precision and elegance. This is an excellent opportunity for hospitality professionals to refine their skills in a five-star environment while enjoying the unique culture and atmosphere of Zanzibar.
Key Requirements
Exceptional fine dining service skills.
Barista knowledge and experience is a significant advantage.
Vibrant attitude and a positive, outgoing personality.
Strong willingness to learn and adapt to high standards.
Excellent communication and teamwork skills.