0 Negotiable or Not Mentioned
Kenya, Nairobi
20 days ago
solvoglobal.com
1854 Views
Solvo Global is seeking experienced Spanish-Speaking Customer Support Representatives to join our professional team at our on-site location in Westlands, Nairobi. In this mid-level role, you will be the primary point of contact for Spanish and English-speaking customers, managing high volumes of both inbound and outbound calls. Your core responsibility will be to resolve inquiries, complaints, and technical service issues while adhering to strict service level agreements and quality standards. By providing accurate information and maintaining a professional tone, you will help build trust and ensure customer satisfaction across diverse global markets.
The ideal candidate will be adept at using various CRM platforms and call handling systems to document interactions clearly and accurately. You will work within a performance-driven culture where meeting key performance indicators such as Average Handling Time, Customer Satisfaction scores, and First Call Resolution is essential. This role offers exposure to international processes and global clients, providing a unique opportunity for career progression into quality assurance, team leadership, or operations. Candidates must be flexible to work rotating shifts, including weekends and public holidays, to accommodate our global operations.
Key Requirements
Fluency in Spanish and English (spoken and written) – mandatory
2+ years of call center or BPO experience, preferably voice‑based support
Strong understanding of call center KPIs, metrics, and customer handling techniques
Excellent communication, active listening, and problem‑solving skills
Ability to handle high call volumes and challenging customer interactions
Comfortable working shifts, weekends, and public holidays
Proficiency in CRM tools, call handling systems, and basic computer applications
Proven ability to meet or exceed AHT, CSAT, and FCR targets
Meticulous attention to detail in documenting call interactions
High level of professionalism and emotional intelligence in customer interactions
0 Negotiable or Not Mentioned
Kenya
7 days ago
solvoglobal.com
868 Views
Solvo Global is seeking a dedicated Customer Service Representative to join our dynamic team in Kenya. In this role, you will be the primary point of contact for customers, handling inquiries through various channels including phone, email, and chat. Your main objective will be to provide accurate information about products and services while resolving issues in a professional and timely manner. We are looking for individuals who are customer-focused, proactive, and possess excellent communication skills to ensure a positive experience for every client interaction.
Beyond day-to-day interactions, you will be responsible for maintaining detailed and accurate records of customer communications and meeting high-quality productivity standards. This position offers a multicultural work environment with ongoing training and development opportunities to foster your career growth. Successful candidates will be problem-solvers who enjoy helping others and can work effectively both independently and as part of a collaborative team. Join us to build a rewarding career in the fast-paced BPO industry within Kenya.
Key Requirements
High school diploma or equivalent qualification.
Advanced or fluent English communication skills (C1 level written and spoken).
Strong interpersonal and relationship-building skills.
Proven problem-solving abilities and critical thinking.
Basic computer skills and proficiency in office software.
Ability to multitask and manage time effectively.
Previous customer service or call center experience is a plus.
Ability to work independently with minimal supervision.
Capacity to work effectively as part of a multicultural team.
Proactive attitude and a genuine desire to help others.
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
solvoglobal.com
479 Views
Solvo Global is actively seeking a dedicated Customer Service Representative to join our expanding team in Nairobi, Kenya. As the primary point of contact for our clients, you will be responsible for handling inquiries, providing detailed product information, and resolving issues with a professional and positive attitude. This role is ideal for individuals who are passionate about helping others and can navigate complex customer interactions with ease and efficiency while maintaining high standards of service quality. Within this fast-paced BPO environment, you will collaborate with team members to ensure consistent service delivery and operational success. The position requires a candidate who can remain proactive and maintain an excellent level of communication throughout their shift. By joining the team, you will have the opportunity to grow your career within a global organization that values professional development, empathy, and customer satisfaction. The role focuses on delivering exceptional support through various channels, ensuring every customer interaction reflects the company's commitment to excellence.
Key Requirements
Excellent verbal and written communication skills in English.
A customer-focused mindset with a proactive approach to helping others.
Strong problem-solving abilities and attention to detail.
Previous experience in a customer service or call center environment.
Ability to work effectively in a high-pressure BPO setting.
Proficiency in basic computer applications and CRM software.
High school diploma or equivalent educational background.
Strong multitasking and time-management skills.
A professional and empathetic attitude when handling client inquiries.
Availability to work flexible shifts and weekend hours.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
525 Views
Join our team as a Customer Service Representative in Kenya, where you will be at the forefront of providing exceptional support to our global clientele. In this role, you will be responsible for managing a variety of customer inquiries through multiple channels including phone, email, and live chat. You will play a vital role in resolving issues promptly, providing accurate product information, and ensuring every customer interaction ends on a positive note.
We offer a dynamic and multicultural work environment that fosters professional growth and continuous learning. As part of our team, you will receive ongoing training to enhance your skills and advance your career within the organization. We are looking for proactive individuals who are passionate about problem-solving and possess excellent communication skills to help us maintain our high standards of service excellence.
Key Requirements
High school diploma or equivalent (college studies are a plus).
Advanced or fluent English communication skills (C1 written and spoken).
Strong interpersonal and problem-solving skills.
Basic computer skills and ability to multitask effectively.
Previous experience in customer service or a call center environment.
Ability to work independently and as part of a diverse team.
Capability to handle inbound and outbound customer inquiries via phone, email, or chat.
Proficiency in maintaining detailed and accurate records of customer interactions.
Commitment to meeting defined quality and productivity standards.
Proactive attitude with a focus on ensuring a positive customer experience.
0 Negotiable or Not Mentioned
Kenya, Nairobi
3 days ago
solvoglobal.com
197 Views
Join our expanding team as a Customer Service Representative based in Nairobi, Kenya. In this role, you will be the front line of our service excellence, handling high volumes of inquiries via phone and chat. Your primary focus will be delivering high-quality support regarding products, services, and order statuses, ensuring every customer walks away with a positive experience and clear, accurate information.
This onsite position requires candidates who are passionate about people and thrive in fast-paced environments. You will collaborate closely with team leads and training departments to meet key performance metrics while maintaining strict adherence to operational guidelines and schedules. We offer paid training and significant growth opportunities within our people-driven organization, providing a professional and collaborative atmosphere for your career development in the customer experience industry.
Key Requirements
Advanced English level (C1 proficiency).
Minimum 1 year of customer service experience, preferably in a contact center.
Strong verbal and written communication skills.
Customer-oriented mindset with excellent problem-solving abilities.
Comfortable working in fast-paced, high-volume call environments.
Basic computer skills and ability to navigate multiple software systems.
Availability to work onsite in Nairobi, Kenya is mandatory.
Ability to build rapport quickly and ensure a positive customer experience.
Proficiency in documenting customer interactions accurately in internal systems.
Flexibility to work different shifts, including evenings and weekends.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
233 Views
We are looking for a dedicated Scheduler in Training to join our on-site team in Kenya. This role involves coordinating schedules between clients and caregivers while handling high volumes of calls and service requests. You will be a vital link between internal teams and field staff, ensuring real-time communication and service continuity.
The ideal candidate will have at least one year of experience in healthcare scheduling or a call center environment. You must be comfortable working in a fast-paced setting and maintaining a schedule aligned with U.S. Eastern Time. Strong organizational skills and English fluency are essential for success in this role.
Key Requirements
1+ year of experience in healthcare scheduling preferred
Call center experience will be considered
Fluent in English (both written and spoken)
Strong phone etiquette and professional communication skills
Exceptional organizational and multitasking abilities
Comfortable working in a fast‑paced, dynamic environment
Full availability Monday–Sunday for scheduled shifts
Ability to align work hours with U.S. Eastern Time
Must be located in Kenya and able to work on-site
Proficiency in maintaining accurate records and administrative support
0 Negotiable or Not Mentioned
Kenya, Nairobi
23 days ago
talentgridafrica.com
1645 Views
Talent Grid Africa is seeking a high-performing and commercially driven SaaS Sales Executive to join their client's team in Nairobi. This pivotal role involves accelerating revenue growth and expanding the B2B market presence across Kenya and the wider East African region. The ideal candidate will thrive in a fast-paced environment, navigating the complete SaaS sales cycle from initial lead generation and prospecting to closing high-value deals and ensuring account growth. If you are passionate about building pipelines and engaging decision-makers, this is an opportunity to make a real impact on a growing business.
The successful candidate will be responsible for driving new business development through strategic outbound efforts such as cold calling, LinkedIn outreach, and email campaigns. They will deliver tailored product demonstrations to key stakeholders and build long-term relationships to ensure client success. By leveraging modern sales tools and CRM systems like HubSpot or Salesforce, the executive will track performance metrics and consistently meet or exceed monthly and quarterly revenue targets. This role offers an unique opportunity to provide market insights that shape product positioning and collaborate with marketing teams to refine go-to-market value propositions.
Key Requirements
Minimum of 3 years’ experience in B2B SaaS sales.
Proven track record of achieving or surpassing sales targets.
Experience selling software solutions across multiple African markets.
Strong outbound sales and lead generation expertise.
Proficiency in CRM and sales automation tools (e.g., HubSpot, Salesforce, Apollo).
Excellent communication, negotiation, and presentation skills.
A self-driven, resilient, and highly motivated mindset.
Deep understanding of the full SaaS sales cycle from prospecting to closing.
Ability to deliver compelling and tailored product presentations.
Proficiency in strategic outbound techniques like cold calling and LinkedIn outreach.
~1,000 Mentioned
Kenya
16 days ago
talentshub.me
1238 Views
Talents Hub is seeking an experienced and results-driven senior-level restaurant management professional to oversee high-volume, upscale, and fine-dining operations for a high-end client in Kenya. The successful candidate will be responsible for the daily management of restaurant environments, ensuring that service standards are consistently met and exceeded. This role involves leading large, diverse teams, recruiting and training staff, and maintaining a high level of operational excellence across all departments. The candidate must be able to lead effectively in fast-paced environments while maintaining brand consistency. Salary: USD 1,000 - 1,200.
Financial performance is a core focus of this position, including budgeting, cost control, P&L management, and forecasting. You will work closely with stakeholders, owners, and executive chefs to optimize revenue and implement cost-efficiency strategies. Additionally, the role involves managing food and beverage operations, menu engineering, inventory control, and negotiating with suppliers and vendors to ensure quality and cost-effectiveness. Ensuring full compliance with health, safety, and hygiene regulations is mandatory to protect the reputation of the high-end establishment.
Key Requirements
Proven senior-level experience in restaurant management.
Strong leadership and people-management skills.
Expertise in financial management and revenue optimization.
In-depth knowledge of food and beverage operations.
Exceptional customer service and problem-solving skills.
Strong understanding of compliance and regulatory standards.
Strategic thinking and operational excellence mindset.
Excellent communication and stakeholder management abilities.
Ability to perform under pressure in fast-paced environments.
Results-driven with a track record of improving profitability and team engagement.
Experience in high-volume, upscale, or fine-dining settings.
Capability to recruit and train diverse teams effectively.
0 Negotiable or Not Mentioned
Kenya, Nairobi
3 days ago
solvoglobal.com
241 Views
Solvo Global is seeking a dedicated Quality Analyst (QA) to join our team on-site in Nairobi, Kenya. The successful candidate will be responsible for ensuring operational excellence by conducting comprehensive audits, monitoring key performance indicators (KPIs), and evaluating interactions within both call center and Talent Acquisition environments. This strategic role combines traditional quality assurance functions with a focus on process optimization and profile evaluation to enhance the overall customer experience. The role involves collaborating closely with operational teams and stakeholders to identify opportunities for continuous improvement and ensuring that all services meet internal standards and client service level agreements (SLAs). Key activities include delivering structured feedback and coaching to staff, analyzing performance trends, and utilizing tools like Excel or Power BI to track progress. If you have at least two years of experience in a QA role and possess strong analytical skills, we encourage you to apply for this exciting opportunity.
Key Requirements
English level B2+ proficiency
Minimum 2 years of QA experience in call centers or operational environments
Strong KPI and performance analysis skills
Proven experience in audits, coaching, and Customer Experience management
Basic to intermediate Excel skills for data reporting
Knowledge of Lean Six Sigma or similar continuous improvement methodologies
Experience with Power BI or dashboard management for performance tracking
Ability to evaluate interactions focused on Customer Satisfaction
Capability to deliver structured feedback and coaching plans
Adept at identifying performance trends and opportunities for improvement
0 Negotiable or Not Mentioned
Kenya, Mombasa Road
50 days ago
kilimall.com
1480 Views
Kilimall is looking for a dedicated and detail-oriented Retail-Shop Operations Officer to join our dynamic team at the Mombasa Road location in Kenya. This role is central to ensuring that our retail operations run smoothly and efficiently within the fast-growing e-commerce sector. The successful candidate will be responsible for overseeing daily activities, managing stock levels, and ensuring that all customer needs are met with the highest stan