0 Negotiable or Not Mentioned
Kenya, Nairobi
81 days ago
solvoglobal.com
9 Applied 6 Pro Applied
Solvo Global is seeking experienced Spanish-Speaking Customer Support Representatives to join our professional team at our on-site location in Westlands, Nairobi. In this mid-level role, you will be the primary point of contact for Spanish and English-speaking customers, managing high volumes of both inbound and outbound calls. Your core responsibility will be to resolve inquiries, complaints, and technical service issues while adhering to strict service level agreements and quality standards. By providing accurate information and maintaining a professional tone, you will help build trust and ensure customer satisfaction across diverse global markets.
The ideal candidate will be adept at using various CRM platforms and call handling systems to document interactions clearly and accurately. You will work within a performance-driven culture where meeting key performance indicators such as Average Handling Time, Customer Satisfaction scores, and First Call Resolution is essential. This role offers exposure to international processes and global clients, providing a unique opportunity for career progression into quality assurance, team leadership, or operations. Candidates must be flexible to work rotating shifts, including weekends and public holidays, to accommodate our global operations.
Key Requirements
Fluency in Spanish and English (spoken and written) – mandatory
2+ years of call center or BPO experience, preferably voice‑based support
Strong understanding of call center KPIs, metrics, and customer handling techniques
Excellent communication, active listening, and problem‑solving skills
Ability to handle high call volumes and challenging customer interactions
0 Negotiable or Not Mentioned
Kenya, Nairobi
57 days ago
solvoglobal.com
11 Applied 8 Pro Applied
Solvo Global is expanding its operations and looking for dedicated Customer Service Representatives to join our vibrant team in Nairobi. In this role, you will serve as the primary point of contact for customers, delivering high-quality support through various channels including phone calls and digital chat interactions. You will be responsible for handling a wide range of inquiries concerning products, services, and order statuses, ensuring that every customer receives timely, accurate, and professional assistance.
Working in a fast-paced environment, you will collaborate with team leads, quality assurance, and training departments to meet and exceed performance metrics. We offer a collaborative and professional work environment where individuals are encouraged to grow. The position requires flexibility to work rotating shifts, including evenings and weekends, to accommodate our global service requirements. If you have a passion for service excellence and a customer-oriented mindset, we invite you to apply and become part of a team that prioritizes excellence in customer experience.
Key Requirements
Advanced English level (C1) proficiency for verbal and written communication.
Minimum 1 year of customer service experience, preferably within a contact center environment.
Strong verbal and written communication skills with the ability to convey information clearly.
A customer-oriented mindset with demonstrated problem-solving abilities.
Ability to thrive and remain professional in fast-paced, high-volume work environments.
0 Negotiable or Not Mentioned
Kenya, Nairobi
57 days ago
solvoglobal.com
11 Applied 8 Pro Applied
Solvo Global is currently expanding its operations and is seeking dedicated Senior Customer Service Representatives to join our onsite team in Nairobi, Kenya. This role is designed for professionals who excel in dynamic environments and possess a passion for delivering exceptional support. As a senior member of the team, you will be responsible for handling high volumes of inbound calls, managing complex reservations, and ensuring all customer inquiries regarding routes, schedules, and policies are addressed with the utmost accuracy. In addition to core support duties, successful candidates will be tasked with processing cancellations and refunds, while maintaining precise records within our internal reservation systems. We offer a collaborative and people-driven work environment where career growth is encouraged through ongoing support and training. This position requires candidates to be flexible with their schedules to cover critical shifts, ensuring that our global customer base receives consistent, high-quality service at all times.
Key Requirements
2+ years of call center or customer service experience
Fluent English with a neutral accent
Ability to cover longer and critical shifts
Strong background in inbound telephone support
Proficiency in processing reservations, changes, cancellations, and refunds
0 Negotiable or Not Mentioned
Kenya
68 days ago
solvoglobal.com
6 Applied 4 Pro Applied
Solvo Global is seeking a dedicated Customer Service Representative to join our dynamic team in Kenya. In this role, you will be the primary point of contact for customers, handling inquiries through various channels including phone, email, and chat. Your main objective will be to provide accurate information about products and services while resolving issues in a professional and timely manner. We are looking for individuals who are customer-focused, proactive, and possess excellent communication skills to ensure a positive experience for every client interaction.
Beyond day-to-day interactions, you will be responsible for maintaining detailed and accurate records of customer communications and meeting high-quality productivity standards. This position offers a multicultural work environment with ongoing training and development opportunities to foster your career growth. Successful candidates will be problem-solvers who enjoy helping others and can work effectively both independently and as part of a collaborative team. Join us to build a rewarding career in the fast-paced BPO industry within Kenya.
Key Requirements
High school diploma or equivalent qualification.
Advanced or fluent English communication skills (C1 level written and spoken).
Strong interpersonal and relationship-building skills.
Proven problem-solving abilities and critical thinking.
Basic computer skills and proficiency in office software.
0 Negotiable or Not Mentioned
Kenya
33 days ago
msport.com
6 Applied 2 Ultra Applied
MSport is looking for a passionate and experienced Customer Service Representative to join their expanding operations in Kenya. This role is central to the Customer Service Department, where the primary focus is providing exceptional support to users and ensuring a high-quality experience for all clients. The ideal candidate will handle inquiries, resolve issues, and provide information about MSport's products and services. Candidates should be comfortable working in a fast-paced environment and have a deep understanding of customer satisfaction strategies, especially within the sports betting industry.
Key Requirements
Strong communication skills in both written and verbal formats.
Experience working in a call center environment.
Proficiency in both English and Swahili.
Customer-first mindset with a passion for helping people.
Prior experience in the sports betting industry (preferred).
0 Negotiable or Not Mentioned
Kenya, Nairobi
66 days ago
solvoglobal.com
8 Applied 6 Pro Applied
Solvo Global is actively seeking a dedicated Customer Service Representative to join our expanding team in Nairobi, Kenya. As the primary point of contact for our clients, you will be responsible for handling inquiries, providing detailed product information, and resolving issues with a professional and positive attitude. This role is ideal for individuals who are passionate about helping others and can navigate complex customer interactions with ease and efficiency while maintaining high standards of service quality. Within this fast-paced BPO environment, you will collaborate with team members to ensure consistent service delivery and operational success. The position requires a candidate who can remain proactive and maintain an excellent level of communication throughout their shift. By joining the team, you will have the opportunity to grow your career within a global organization that values professional development, empathy, and customer satisfaction. The role focuses on delivering exceptional support through various channels, ensuring every customer interaction reflects the company's commitment to excellence.
Key Requirements
Excellent verbal and written communication skills in English.
A customer-focused mindset with a proactive approach to helping others.
Strong problem-solving abilities and attention to detail.
Previous experience in a customer service or call center environment.
Ability to work effectively in a high-pressure BPO setting.
0 Negotiable or Not Mentioned
Kenya, Nairobi
60 days ago
gmail.com
10 Applied 7 Pro Applied
The Loan Collection Officer will be responsible for managing and recovering outstanding debts from clients. This role involves proactive communication with borrowers to ensure timely repayments and maintaining professional relationships while upholding the company's financial interests. The candidate will work closely with the finance team to monitor accounts and update records accurately. Key duties include negotiating repayment schedules, explaining loan terms to clients, and resolving disputes regarding payments. The ideal candidate must possess excellent persuasion skills and a results-driven mindset to meet monthly targets. Experience in the banking or micro-finance sector in Kenya is highly preferred. Salary: Negotiable.
Key Requirements
Minimum secondary education (certificate or diploma preferred)
Good communication and negotiation skills
Self-motivated and reliable
Previous experience in collections or finance is an advantage
Proficiency in English and Swahili
0 Negotiable or Not Mentioned
Kenya
53 days ago
jtdr.ae
6 Applied 4 Pro Applied
JTDR is expanding its recruitment reach and is actively seeking candidates from Kenya to fill various positions across the United Arab Emirates. We provide a bridge for hardworking individuals looking to secure verified and legitimate job opportunities abroad. Our team ensures a transparent and ethical recruitment process, guiding applicants from their home country to their new roles in the UAE.
We also invite recruitment agencies within Kenya to partner with us in sourcing skilled, qualified, and job-ready talent. By joining our global network, partners and candidates alike gain access to long-term business growth and career development opportunities. Together, we connect exceptional Kenyan talent with life-changing career paths in the Middle East.
Key Requirements
Must be a resident of Kenya with valid identification.
Ready to build a career abroad in the UAE.
Must be hardworking, dependable, and professional.
Valid international passport with at least six months validity.
Possess relevant vocational or professional qualifications.
0 Negotiable or Not Mentioned
Kenya
66 days ago
solvoglobal.com
13 Applied 9 Pro Applied
Join our team as a Customer Service Representative in Kenya, where you will be at the forefront of providing exceptional support to our global clientele. In this role, you will be responsible for managing a variety of customer inquiries through multiple channels including phone, email, and live chat. You will play a vital role in resolving issues promptly, providing accurate product information, and ensuring every customer interaction ends on a positive note.
We offer a dynamic and multicultural work environment that fosters professional growth and continuous learning. As part of our team, you will receive ongoing training to enhance your skills and advance your career within the organization. We are looking for proactive individuals who are passionate about problem-solving and possess excellent communication skills to help us maintain our high standards of service excellence.
Key Requirements
High school diploma or equivalent (college studies are a plus).
Advanced or fluent English communication skills (C1 written and spoken).
Strong interpersonal and problem-solving skills.
Basic computer skills and ability to multitask effectively.
Previous experience in customer service or a call center environment.
0 Negotiable or Not Mentioned
Kenya, Nairobi
64 days ago
solvoglobal.com
12 Applied 1 Casual Applied
Join our expanding team as a Customer Service Representative based in Nairobi, Kenya. In this role, you will be the front line of our service excellence, handling high volumes of inquiries via phone and chat. Your primary focus will be delivering high-quality support regarding products, services, and order statuses, ensuring every customer walks away with a positive experience and clear, accurate information.
This onsite position requires candidates who are passionate about people and thrive in fast-paced environments. You will collaborate closely with team leads and training departments to meet key performance metrics while maintaining strict adherence to operational guidelines and schedules. We offer paid training and significant growth opportunities within our people-driven organization, providing a professional and collaborative atmosphere for your career development in the customer experience industry.
Key Requirements
Advanced English level (C1 proficiency).
Minimum 1 year of customer service experience, preferably in a contact center.
Strong verbal and written communication skills.
Customer-oriented mindset with excellent problem-solving abilities.
Comfortable working in fast-paced, high-volume call environments.