0 Negotiable or Not Mentioned
Kenya
90 days ago
solvoglobal.com
6 Applied 4 Pro Applied
As a Clerical and Collections Representative, you will be a key member of our administrative and collections support team. You will be responsible for providing essential financial support by processing credit card declines and managing complex chargeback cases. Your role also involves direct customer care, where you will resolve billing inquiries and handle unsubscribe requests with professionalism and efficiency. Additionally, you will oversee logistics tasks such as coordinating customer return labels and maintaining meticulous internal records to ensure operational smoothness.
In this role, you are expected to meet established Service Level Agreements (SLAs) and quality metrics while maintaining professional communication across all channels. The position operates on a standard schedule from Monday to Friday, 8:00 AM to 5:00 PM CST. We are seeking a reliable, process-oriented individual who can multitask effectively and maintain high organizational standards in a fast-paced environment. Joining our growing team offers an opportunity to deliver excellence and take a significant step forward in your professional career.
Key Requirements
Minimum 1 year of experience in clerical, admin, customer service, or collections roles.
Strong multitasking abilities to handle various administrative and financial tasks.
Excellent time management and organizational skills to meet daily deadlines.
High level of proficiency in written and verbal English communication.
Familiarity with standard office tools and experience using CRM systems.
0 Negotiable or Not Mentioned
Kenya, Nairobi
116 days ago
trailmycar.com
14 Applied 10 Pro Applied
Join a leading Vehicle Tracking and Fleet Management company headquartered in Nairobi as a Renewals and Collections Officer. This role is pivotal in managing our growing subscription renewal portfolio across Kenya, ensuring clients receive uninterrupted service through proactive engagement and professional follow-ups. The company has a strong market presence spanning over 10 years and operates 10 branches across Kenya, with additional regional op
0 Negotiable or Not Mentioned
Kenya
65 days ago
igniteaccess.com
11 Applied 1 Casual Applied
Ignite Energy Access is hiring a Collections Officer to manage accounts receivable and ensure timely payments from customers across our Kenyan operations. You will be responsible for monitoring payment schedules, contacting clients regarding overdue balances, and maintaining positive customer relations while securing company revenue. This role is essential for maintaining the liquidity needed to expand our reach.
This position is vital for maintaining the financial health of our operations. You will work closely with the finance and customer service departments to resolve billing issues and streamline collection processes. The ideal candidate will be firm yet empathetic, ensuring that our mission of energy access remains sustainable through diligent credit control.
Key Requirements
Diploma or Degree in Finance, Business, or a related field.
Proven experience in debt collection or credit control roles.
Strong negotiation and persuasion skills.
Excellent customer service orientation and interpersonal skills.
Ability to handle difficult conversations professionally.
0 Negotiable or Not Mentioned
Kenya, Remote
74 days ago
remotefromkenya.com
8 Applied 6 Pro Applied
We are seeking highly motivated Customer Support Representatives from Kenya to join dynamic global teams. This role requires individuals who are digitally native and possess exceptional communication skills to manage customer inquiries and resolve issues efficiently across various digital platforms. You will be responsible for maintaining high performance standards and ensuring customer satisfaction, contributing significantly to the overall growth and reputation of international startups and established companies. As part of a remote-first culture, you will take full ownership of your tasks and work independently to move projects forward without needing constant instruction. Your role involves collaborating with diverse teams across different time zones, utilizing your sharp problem-solving abilities to deliver high-quality service from day one. This position offers a unique opportunity to showcase Kenyan talent on a global stage while working in a flexible, high-performing environment that values results over simple participation.
Key Requirements
Excellent verbal and written communication skills in English
Proficiency in using CRM and help desk software
Ability to work flexibly across different international time zones
Strong problem-solving and critical-thinking abilities
High level of digital literacy and familiarity with remote tools
0 Negotiable or Not Mentioned
Kenya
66 days ago
solvoglobal.com
11 Applied 8 Pro Applied
The Customer Service Representative (CSR) role based in Kenya is designed for individuals who are passionate about delivering exceptional customer experiences. In this position, you will serve as the primary point of contact for customer inquiries via telephone, providing empathetic and solution-driven support. Your core responsibilities involve active listening to understand customer concerns, offering clear and accurate resolutions, and professionally handling escalations to ensure a positive resolution process. You will be expected to apply critical thinking to troubleshoot issues and approve adjustments or returns within established company guidelines while conducting necessary follow-ups to ensure full satisfaction.
Beyond direct customer support, this role emphasizes integrity and collaboration. You will maintain strict confidentiality of customer information and stay updated on all product developments, policies, and procedures. Working closely with your teammates and leadership, you will contribute to the improvement of service delivery processes and participate in ongoing training opportunities. This is an excellent opportunity for a proactive, tech-savvy individual to thrive in a fast-paced, goal-oriented environment where service excellence and accountability are highly valued.
Key Requirements
Minimum 1 year of customer service experience in call center, retail, or hospitality environments.
Strong verbal and written communication skills with a focus on de-escalation techniques.
A proactive problem-solving mindset with the ability to adapt to changing situations.
High levels of personal integrity, accountability, and reliability in handling customer data.
Ability to perform effectively in a fast-paced and goal-oriented service environment.
0 Negotiable or Not Mentioned
Kenya, Nairobi
57 days ago
solvoglobal.com
9 Applied 6 Pro Applied
Solvo Global is expanding its operations and looking for dedicated Customer Service Representatives to join our vibrant team in Nairobi. In this role, you will serve as the primary point of contact for customers, delivering high-quality support through various channels including phone calls and digital chat interactions. You will be responsible for handling a wide range of inquiries concerning products, services, and order statuses, ensuring that every customer receives timely, accurate, and professional assistance.
Working in a fast-paced environment, you will collaborate with team leads, quality assurance, and training departments to meet and exceed performance metrics. We offer a collaborative and professional work environment where individuals are encouraged to grow. The position requires flexibility to work rotating shifts, including evenings and weekends, to accommodate our global service requirements. If you have a passion for service excellence and a customer-oriented mindset, we invite you to apply and become part of a team that prioritizes excellence in customer experience.
Key Requirements
Advanced English level (C1) proficiency for verbal and written communication.
Minimum 1 year of customer service experience, preferably within a contact center environment.
Strong verbal and written communication skills with the ability to convey information clearly.
A customer-oriented mindset with demonstrated problem-solving abilities.
Ability to thrive and remain professional in fast-paced, high-volume work environments.
0 Negotiable or Not Mentioned
Kenya, Remote
70 days ago
jiji.co.ke
7 Applied 5 Pro Applied
Jiji is seeking a talented Customer Account Manager to join their dynamic team and drive sales through effective communication and relationship building. The primary responsibility of this role is to present and promote Jiji's products to a diverse range of existing and potential customers, ensuring that sales targets are consistently met. The successful candidate will focus on building long-term partnerships, providing top-tier support, and resolving any customer concerns with efficiency and professionalism. This position offers a unique opportunity for career growth within a vibrant and fast-paced environment. Candidates will benefit from a competitive monthly retainer along with lucrative bonuses. With flexible work options including remote opportunities, Jiji fosters a fun and inclusive culture that values results and professional development. If you are a results-driven individual with strong communication skills in Swahili and Luganda, this is the perfect role for you.
Key Requirements
At least 1 year of experience in Telesales or professional sales.
Demonstrated ability in persuasion and effective communication.
Strong confidence in handling customer objections and closing sales deals.
A highly motivated and results-driven mindset to meet targets.
Professional fluency in both Swahili and Luganda languages.
0 Negotiable or Not Mentioned
Tanzania, Arusha
19 days ago
lionkingadventures.com
15 Applied 11 Pro Applied
As a Sales Agent for Lion King Adventures, you will be the driving force behind our revenue growth by converting inquiries into successful bookings. This role involves designing tailored safari itineraries that match the specific preferences and budgets of international clients. You will respond to inquiries via various channels including email and phone, ensuring that every lead is followed up with diligence and professionalism to meet monthly sales targets.
The position requires a deep understanding of Tanzanian national parks and logistics to provide accurate and enticing travel advice. You will manage client data within our CRM system and coordinate closely with our operations and reservations teams to ensure every booked trip is executed flawlessly. This is an ideal role for individuals with a background in the East African safari industry who possess excellent negotiation skills and a passion for customer relationship management.
Key Requirements
Diploma or Bachelor’s Degree in Tourism, Hospitality Management, or Business Administration.
2+ years of experience as a Sales Agent or Tour Consultant in East Africa.
Deep knowledge of Tanzanian national parks, safari circuits, and logistics.
Proven track record of meeting or exceeding sales targets.
Excellent negotiation, persuasion, and closing skills.
0 Negotiable or Not Mentioned
Kenya, Nairobi
60 days ago
sirispices.com
8 Applied 6 Pro Applied
Siri Spices is seeking a dedicated Operations Intern to join our team in Nairobi. As an integral part of our daily functions, you will be responsible for running the engine of our business, which includes managing stock, handling deliveries, and processing customer orders. This role is perfect for someone who is highly organized and believes that details matter, ensuring that every operational aspect is executed with precision from Day 1.
In this position, you will also gain valuable experience working with CRM systems and streamlining workflows to improve efficiency. This internship is set to begin in May 2026 and offers a hands-on environment where your contributions will have a direct impact on the company's success. If you are a proactive problem-solver who is ready to take on real responsibilities in a dynamic setting, we invite you to apply.
Key Requirements
Strong organizational skills and ability to multitask.
A creative approach to problem-solving within operations.
High attention to detail in managing stock and inventories.
Ability to coordinate and track deliveries efficiently.
Comfortable using or learning CRM software systems.
0 Negotiable or Not Mentioned
Tanzania, Arusha
76 days ago
starrich.co.tz
15 Applied 5 Ultra Applied
As a Safari Specialist & Travel Designer at Star Rich, you will be responsible for managing the entire client journey from initial consultation through to final booking. Your role involves designing highly customized safari itineraries, providing expert travel advice, and ensuring every detail of the trip meets the client's expectations. You will handle complex cost calculations, coordinate various accommodation and transport options, and provide a seamless planning experience for travelers. This position requires a blend of creative travel design and meticulous logistical planning.
Beyond client-facing responsibilities, you will contribute to the operational and digital growth of the company. This includes performing bank reconciliations, maintaining accurate CRM records, and assisting in the development of new travel products. Proficiency in tools such as Excel, Google Sheets, Wordpress, and SEO is essential to maintain our competitive edge in the tourism industry. The role is based in Arusha with remote and hybrid options available, offering a dynamic work environment for passionate travel professionals.
Key Requirements
Bachelor's degree in Tourism, Hospitality, or a related field of study.
Mandatory fluency in both Dutch and English for effective communication.
Proven professional experience in safari tourism, travel planning, or customer service.
In-depth knowledge of Tanzania's travel destinations and safari logistics.
Advanced proficiency in Microsoft Excel and Google Sheets for data and cost management.