CLERICAL / COLLECTIONS REPRESENTATIVE @ SOLVO GLOBAL
As a Clerical and Collections Representative, you will be a key member of our administrative and collections support team. You will be responsible for providing essential financial support by processing credit card declines and managing complex chargeback cases. Your role also involves direct customer care, where you will resolve billing inquiries and handle unsubscribe requests with professionalism and efficiency. Additionally, you will oversee logistics tasks such as coordinating customer return labels and maintaining meticulous internal records to ensure operational smoothness.
In this role, you are expected to meet established Service Level Agreements (SLAs) and quality metrics while maintaining professional communication across all channels. The position operates on a standard schedule from Monday to Friday, 8:00 AM to 5:00 PM CST. We are seeking a reliable, process-oriented individual who can multitask effectively and maintain high organizational standards in a fast-paced environment. Joining our growing team offers an opportunity to deliver excellence and take a significant step forward in your professional career.
In this role, you are expected to meet established Service Level Agreements (SLAs) and quality metrics while maintaining professional communication across all channels. The position operates on a standard schedule from Monday to Friday, 8:00 AM to 5:00 PM CST. We are seeking a reliable, process-oriented individual who can multitask effectively and maintain high organizational standards in a fast-paced environment. Joining our growing team offers an opportunity to deliver excellence and take a significant step forward in your professional career.
Key Requirements
Minimum 1 year of experience in clerical, admin, customer service, or collections roles.
Strong multitasking abilities to handle various administrative and financial tasks.
Excellent time management and organizational skills to meet daily deadlines.
High level of proficiency in written and verbal English communication.
Familiarity with standard office tools and experience using CRM systems.
Professional, reliable, and highly process-oriented mindset.
Strong attention to detail for maintaining accurate internal financial records.
Exceptional problem-solving skills to resolve customer billing inquiries.
Customer service orientation with a focus on delivering excellence.
Ability to work according to CST time zone schedules (Monday - Friday).