0 Negotiable or Not Mentioned
Tanzania, Zanzibar
71 days ago
safirablu.com
13 Applied 4 Ultra Applied
SafiraBlu Luxury Resort & Villas is seeking a professional and detail-oriented Cluster Reservation Agent to join their dynamic hospitality team. This is an on-premises role based at the resort's properties in Nungwi, Zanzibar, where the successful candidate will handle room reservations through various channels, including telephone, email, and online booking platforms. The role requires the accurate input and updating of bookings within the management system while providing potential guests with comprehensive information regarding room categories, rates, packages, and overall hotel services.
In addition to reservation management, the Cluster Reservation Agent is responsible for ensuring that all specific guest requests and preferences are meticulously recorded and communicated to the relevant departments to ensure a seamless guest experience. As this is a live-on-site position, the resort provides on-premise accommodation and meals for the employee. The ideal candidate will maintain the highest standards of customer service and professionalism, contributing to the positive atmosphere of the resort and ensuring exceptional guest satisfaction from the initial point of contact.
Key Requirements
Proven experience as a Reservation Agent or in a similar role within the hospitality industry.
Strong knowledge of Opera Cloud and Ezee Absolute systems is an added advantage.
Excellent verbal and written communication skills in English.
Clear and professional telephone etiquette for handling guest inquiries.
Strong attention to detail and exceptional organizational skills.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
79 days ago
bettercareer.co.tz
14 Applied 10 Pro Applied
Talantah is seeking a dedicated and professional Front Office Receptionist to join a team at a luxurious villa located in the beautiful area of Nungwi, Zanzibar. The successful candidate will be the first point of contact for guests, providing a warm welcome and ensuring a high standard of service throughout their stay. Responsibilities include managing guest check-ins and check-outs, handling inquiries via phone and email, and coordinating with other departments to maintain a seamless guest experience. This role requires a candidate with exceptional interpersonal skills and a passion for the hospitality industry.
Whether you are Male or Female, if you possess a professional demeanor and have experience in a similar front-facing role, we encourage you to apply. The position is based in Nungwi, Zanzibar, offering a unique opportunity to work in a high-end environment within one of Tanzania's most sought-after tourist destinations. The chosen candidate will handle administrative tasks such as processing payments and maintaining guest records with high accuracy. You will work closely with the management team to ensure the villa maintains its reputation for excellence and luxury service in the Nungwi region.
Key Requirements
Proven experience as a Front Office Receptionist or in a similar hospitality role.
Proficiency in English and Swahili; knowledge of additional languages is a plus.
Familiarity with office equipment such as printers and fax machines.
Exceptional communication and people skills for guest interaction.
Strong organizational and multitasking abilities in a high-pressure environment.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
60 days ago
znz.hotelverde.com
6 Applied 2 Ultra Applied
Hotel Verde Zanzibar Azam Luxury Resort & Spa is seeking a dedicated and professional Receptionist to join our front-of-house team. As the primary point of contact for our guests, you will be responsible for creating a lasting first impression by providing exceptional service and a warm, welcoming environment. This role involves a variety of administrative and guest-facing tasks aimed at ensuring the highest levels of satisfaction for visitors at our luxury resort and spa facility in Zanzibar.
The successful candidate will manage guest arrivals and departures, handle incoming calls and email correspondence, and oversee booking schedules with precision. Beyond administrative duties, you will be expected to maintain office organization and provide local information to guests, enhancing their overall stay experience. This position offers a unique opportunity to grow within a prestigious hospitality environment that values professional excellence and local expertise.
Key Requirements
Minimum of 2 years of professional experience in the hospitality sector within Zanzibar.
Proven ability to greet and assist guests with a professional and welcoming personality.
Demonstrated proficiency in handling high volumes of phone calls and professional email correspondence.
Experience in managing complex bookings and maintaining detailed schedules.
Strong organizational skills to maintain efficient front office operations.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
68 days ago
world-travelling.com
6 Applied 4 Pro Applied
Join our boutique hotel on the stunning southeast coast of Zanzibar as a Front Office Manager. We are a 40-room establishment with a high reputation for guest satisfaction, currently holding a 9.2 rating on Booking.com. In this role, you will be the heart of our guest experience, leading a dedicated front office team to ensure every visitor feels welcomed and valued from the moment they arrive. You will be responsible for creating a positive team culture where employees enjoy their work, which directly translates into the energy felt by our guests.
Your operational duties will be comprehensive, covering the end-to-end management of systems, processes, and standards. You will work closely with the reservations department to ensure seamless transitions for guests and maintain high standards across all OTA platforms and reporting systems. We are looking for a hands-on leader who is detail-oriented and stays calm under pressure. If you have a passion for high-standard hospitality and relevant experience in East Africa, we invite you to help us maintain our warm atmosphere and exceptional service standards.
Key Requirements
Solid front office or rooms division experience, ideally in Zanzibar or East Africa
Strong operational skills with knowledge of how to run a front office properly
Natural leadership ability to build people up and lead from the front
A genuine love for hospitality and guest experience
Strong English language proficiency, both written and spoken
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
22 days ago
baraza-zanzibar.com
9 Applied 6 Pro Applied
Baraza Resort & Spa is seeking passionate and professional Receptionists to join our Front Office team in the beautiful setting of Zanzibar. As the first point of contact, you will play a crucial role in creating a luxury hospitality experience for our guests. Your primary responsibilities will include welcoming and assisting guests during the check-in and check-out processes, ensuring a seamless arrival and departure experience. You will also be tasked with handling various guest requests, providing detailed information about resort services, and coordinating with other departments to maintain high standards of service. In addition to face-to-face interactions, you will professionally manage telephone inquiries and correspondence, ensuring that all guest needs are addressed promptly and effectively. This role requires a candidate who is well-organized, capable of multitasking in a fast-paced environment, and dedicated to delivering exceptional service. We are looking for individuals who embody a positive attitude and a strong team spirit, contributing to the overall success of our world-class resort. Please note that this position is specifically open to local candidates only.
Key Requirements
Previous experience in hospitality or customer service is an advantage
Excellent communication and interpersonal skills
Fluent in English & Swahili (additional languages are a plus)
Well-presented, organized, and able to work under pressure
Good knowledge of computer systems and Microsoft Office
0 Negotiable or Not Mentioned
Kenya, Shanzu Mombasa
80 days ago
cowrieshellbeachapartments.co.ke
6 Applied 4 Pro Applied
Cowrie Shell Beach Apartments, located in the beautiful coastal area of Shanzu, Mombasa, is seeking a dedicated and professional Receptionist to join our dynamic hospitality team. The successful candidate will be the first point of contact for our guests, responsible for providing a warm welcome and ensuring a seamless check-in and check-out process. This role is crucial in maintaining our reputation for excellence and creating memorable experiences for every visitor who stays with us. In addition to greeting guests, the Receptionist will handle reservations, manage the switchboard, and provide detailed information about our facilities and the surrounding Shanzu area. You will be expected to maintain a professional demeanor at all times and handle guest requests or issues with efficiency and grace. If you have a passion for hospitality and meet the requirements, we encourage you to apply before the deadline on April 6th.
Key Requirements
Professional and friendly personality.
Previous experience in the hospitality industry (preferred).
Strong verbal and written communication skills.
Proficiency in front-desk operations and property management systems.
Ability to handle guest inquiries and resolve complaints effectively.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
41 days ago
cradlegroup.co.tz
13 Applied 9 Pro Applied
The Cradle Group is seeking a professional and detail-oriented Front Office Receptionist / Cashier for its hotel property located in the Askari Monument Area of Dar es Salaam. This pivotal role is the first point of contact for guests, requiring a candidate who can provide a warm, professional welcome while efficiently managing the check-in and check-out processes. The role involves managing bookings from various sources including walk-ins, online travel agencies, phone calls, and emails, ensuring that all guest inquiries and complaints are handled with the utmost care and professionalism.
In addition to guest relations, the position carries significant financial and administrative responsibilities. The successful candidate will be responsible for processing payments through multiple channels such as cash, credit cards, and mobile money, while maintaining and reconciling daily cash floats. Ensuring revenue protection through accurate billing and collaborating closely with housekeeping and other departments is essential for smooth hotel operations. This role offers a professional and supportive work environment with opportunities for career growth within the hospitality industry.
Key Requirements
Diploma or Degree in Hospitality, Business Administration, or a related field.
Minimum of 2–3 years of experience in a hotel front office or cashiering role.
Strong knowledge of basic accounting principles and professional cash handling.
Proven experience with hotel management systems and reservation software.
Excellent communication and writing skills in both English and Swahili.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
13 days ago
crowneplazadaressalaam.com
17 Applied 5 Ultra Applied
Crowne Plaza Dar es Salaam is looking for energetic, young talent to join our Front Office team! We are looking for individuals who are passionate about hospitality, love technology, and maintain a great attitude. This role offers an exciting opportunity for local professionals to grow within a prestigious hotel environment while contributing to a team-oriented atmosphere focused on guest satisfaction.
The ideal candidate will be responsible for managing guest arrivals and departures, ensuring all communications are handled with high-quality soft skills, and utilizing modern hotel technology to streamline operations. As a member of the Front Office team, you will be the face of the hotel, providing a warm welcome and addressing guest needs with professionalism and efficiency. We value candidates who are eager to learn and ready to excel in the hospitality industry.
Key Requirements
Background in Hotel Management or related field.
Strong communication and soft skills.
Tech-savvy with an ability to learn hotel software quickly.
Positive and professional attitude.
Eager to learn and grow within the hospitality industry.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
34 days ago
crowneplazadaressalaam.com
15 Applied 11 Pro Applied
Crowne Plaza Dar es Salaam is currently seeking a dynamic and professional Receptionist to join their front office team. In this role, you will be the first point of contact for guests, responsible for delivering exceptional service and maintaining the high hospitality standards associated with the Crowne Plaza brand. This position requires a candidate who is passionate about guest satisfaction and possesses a strong background in hotel operations within the Tanzania region. The ideal candidate will handle check-ins, check-outs, and guest inquiries with a high level of efficiency and professionalism. You will work closely with other departments to ensure a seamless experience for all visitors. This is an excellent opportunity for a hospitality professional looking to grow their career with a leading global brand in Dar es Salaam. Applicants must be local candidates and should be prepared to work in a fast-paced and demanding environment.
Key Requirements
At least 2 years of relevant experience in a hotel environment
Strong knowledge of Opera PMS is mandatory
Excellent communication and interpersonal skills
Pleasant personality and professional appearance
Ability to handle guest queries efficiently
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
25 days ago
crowneplazadaressalaam.com
13 Applied 9 Pro Applied
Crowne Plaza Dar es Salaam is seeking a dynamic and professional Receptionist / Reservation agent to join our dedicated front office team. The successful candidate will play a crucial role in delivering exceptional guest service and ensuring smooth hotel operations. You will be responsible for welcoming guests, managing reservations, and addressing inquiries with a high level of professionalism. This position is ideal for individuals passionate about the hospitality industry and who possess the skills to thrive in a fast-paced environment. Candidates will be expected to represent the brand's standards of excellence in every interaction.
Applicants must have at least two years of experience in a similar role and demonstrate mastery of the Opera Property Management System. Excellent communication skills and a pleasant personality are vital for success in this position. As a representative of a leading hospitality brand, you will ensure that every guest interaction is positive and memorable. Please note that this opportunity is strictly for local candidates who are currently based in or able to work in Dar es Salaam.
Key Requirements
At least 2 years of relevant experience in a hotel environment
Strong knowledge of Opera PMS is mandatory
Excellent communication and interpersonal skills
Pleasant personality and professional appearance
Ability to handle guest queries efficiently