0 Negotiable or Not Mentioned
Tanzania, Zanzibar
19 days ago
bettercareer.co.tz
2407 Views
Talantah is seeking a dedicated and professional Front Office Receptionist to join a team at a luxurious villa located in the beautiful area of Nungwi, Zanzibar. The successful candidate will be the first point of contact for guests, providing a warm welcome and ensuring a high standard of service throughout their stay. Responsibilities include managing guest check-ins and check-outs, handling inquiries via phone and email, and coordinating with other departments to maintain a seamless guest experience. This role requires a candidate with exceptional interpersonal skills and a passion for the hospitality industry.
Whether you are Male or Female, if you possess a professional demeanor and have experience in a similar front-facing role, we encourage you to apply. The position is based in Nungwi, Zanzibar, offering a unique opportunity to work in a high-end environment within one of Tanzania's most sought-after tourist destinations. The chosen candidate will handle administrative tasks such as processing payments and maintaining guest records with high accuracy. You will work closely with the management team to ensure the villa maintains its reputation for excellence and luxury service in the Nungwi region.
Key Requirements
Proven experience as a Front Office Receptionist or in a similar hospitality role.
Proficiency in English and Swahili; knowledge of additional languages is a plus.
Familiarity with office equipment such as printers and fax machines.
Exceptional communication and people skills for guest interaction.
Strong organizational and multitasking abilities in a high-pressure environment.
Professional appearance and attitude consistent with a luxury villa setting.
Ability to handle guest complaints and resolve issues proactively.
Proficiency in Microsoft Office Suite, specifically Excel and Word.
Basic knowledge of bookkeeping and processing payments.
Availability to work flexible shifts, including weekends and holidays.
High school diploma or equivalent; certification in hospitality management is preferred.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
11 days ago
bettercareer.co.tz
912 Views
bettercareer is currently seeking a dynamic and professional Frontline Sales representative to be stationed at a luxury villa in Nungwi, Zanzibar. As the first point of contact at the villa, you will play a crucial role in representing the brand and managing the initial interaction with potential buyers. Your primary responsibility will be to welcome visitors, distinguish between casual lookers and serious prospective buyers, and ensure that high-value leads are efficiently directed to the sales team for closing.
The ideal candidate should have a background in sales, hospitality, or high-end customer service. This role requires someone who can maintain a composed and sharp presence throughout the day, often standing and engaging with guests without direct supervision. If you are observant, professional, and possess the stamina to perform in a fast-paced environment, this is an excellent opportunity to work in the vibrant tourism and real estate sector of Zanzibar. Possible work locations mentioned include Nungwi, Zanzibar.
Key Requirements
Experience in sales, hospitality, or customer-facing roles.
Composed, sharp, and observant character.
Ability to stand, engage, and perform all day without supervision.
Excellent communication and interpersonal skills in English.
Professional appearance and demeanor suitable for high-end luxury villas.
Ability to identify and qualify potential property buyers effectively.
Strong customer service orientation and guest relations skills.
Proactive approach to engaging with visitors and tourists.
Reliable and punctual with a strong work ethic.
Ability to work independently in a dynamic environment.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
10 days ago
safirablu.com
2161 Views
SafiraBlu Luxury Resort & Villas is seeking a professional and detail-oriented Cluster Reservation Agent to join their dynamic hospitality team. This is an on-premises role based at the resort's properties in Nungwi, Zanzibar, where the successful candidate will handle room reservations through various channels, including telephone, email, and online booking platforms. The role requires the accurate input and updating of bookings within the management system while providing potential guests with comprehensive information regarding room categories, rates, packages, and overall hotel services.
In addition to reservation management, the Cluster Reservation Agent is responsible for ensuring that all specific guest requests and preferences are meticulously recorded and communicated to the relevant departments to ensure a seamless guest experience. As this is a live-on-site position, the resort provides on-premise accommodation and meals for the employee. The ideal candidate will maintain the highest standards of customer service and professionalism, contributing to the positive atmosphere of the resort and ensuring exceptional guest satisfaction from the initial point of contact.
Key Requirements
Proven experience as a Reservation Agent or in a similar role within the hospitality industry.
Strong knowledge of Opera Cloud and Ezee Absolute systems is an added advantage.
Excellent verbal and written communication skills in English.
Clear and professional telephone etiquette for handling guest inquiries.
Strong attention to detail and exceptional organizational skills.
Ability to multitask and work effectively under pressure in a fast-paced environment.
Fluency in English; knowledge of additional languages is a significant benefit.
Customer-focused and service-driven attitude toward guest interactions.
Strong problem-solving skills to address reservation discrepancies or guest needs.
Must be a team player with a positive and professional personality.
Absolute willingness to live on-premises at the Safira Blu location.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
world-travelling.com
1094 Views
Join our boutique hotel on the stunning southeast coast of Zanzibar as a Front Office Manager. We are a 40-room establishment with a high reputation for guest satisfaction, currently holding a 9.2 rating on Booking.com. In this role, you will be the heart of our guest experience, leading a dedicated front office team to ensure every visitor feels welcomed and valued from the moment they arrive. You will be responsible for creating a positive team culture where employees enjoy their work, which directly translates into the energy felt by our guests.
Your operational duties will be comprehensive, covering the end-to-end management of systems, processes, and standards. You will work closely with the reservations department to ensure seamless transitions for guests and maintain high standards across all OTA platforms and reporting systems. We are looking for a hands-on leader who is detail-oriented and stays calm under pressure. If you have a passion for high-standard hospitality and relevant experience in East Africa, we invite you to help us maintain our warm atmosphere and exceptional service standards.
Key Requirements
Solid front office or rooms division experience, ideally in Zanzibar or East Africa
Strong operational skills with knowledge of how to run a front office properly
Natural leadership ability to build people up and lead from the front
A genuine love for hospitality and guest experience
Strong English language proficiency, both written and spoken
Ability to stay calm under pressure and warm under any circumstances
Exceptional attention to detail and sharpness on operational tasks
Proven experience with OTA platforms, guest communication, and reporting
Ability to train and develop a team to ensure high standards of guest service
Experience in managing arrivals, departures, and seamless guest handoffs
0 Negotiable or Not Mentioned
Kenya, Shanzu Mombasa
20 days ago
cowrieshellbeachapartments.co.ke
3791 Views
Cowrie Shell Beach Apartments, located in the beautiful coastal area of Shanzu, Mombasa, is seeking a dedicated and professional Receptionist to join our dynamic hospitality team. The successful candidate will be the first point of contact for our guests, responsible for providing a warm welcome and ensuring a seamless check-in and check-out process. This role is crucial in maintaining our reputation for excellence and creating memorable experiences for every visitor who stays with us. In addition to greeting guests, the Receptionist will handle reservations, manage the switchboard, and provide detailed information about our facilities and the surrounding Shanzu area. You will be expected to maintain a professional demeanor at all times and handle guest requests or issues with efficiency and grace. If you have a passion for hospitality and meet the requirements, we encourage you to apply before the deadline on April 6th.
Key Requirements
Professional and friendly personality.
Previous experience in the hospitality industry (preferred).
Strong verbal and written communication skills.
Proficiency in front-desk operations and property management systems.
Ability to handle guest inquiries and resolve complaints effectively.
Excellent organizational and multi-tasking abilities.
Ability to manage phone calls and direct them to appropriate departments.
Maintain a neat and tidy reception area at all times.
Knowledge of local attractions and tourist spots to assist guests.
High level of integrity and professional appearance.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
3 days ago
opulenthotelgroup.com
604 Views
Delta Hotels Dar es Salaam is looking for a service-oriented Reservation Agent to join our front office team. In this role, you will be responsible for handling guest inquiries, managing room bookings, and ensuring a smooth reservation process. Your goal is to provide professional and helpful service that encourages guest loyalty and maximizes hotel occupancy.
You will work closely with the sales and front desk teams to provide accurate information regarding rates, promotions, and availability. This is a great opportunity for someone looking to build a career in the hospitality industry with a prestigious hotel group.
Key Requirements
High school diploma or a degree in Hospitality Management.
Previous experience in hotel reservations or a similar customer service role.
Proficiency in hotel management software (e.g., Opera or Protel).
Excellent verbal and written communication skills in English.
Strong attention to detail and accuracy in data entry.
Ability to handle high volumes of calls and emails professionally.
Knowledge of local attractions and hotel amenities.
Patience and problem-solving skills when dealing with guest issues.
Strong organizational and time management skills.
Positive attitude and a commitment to providing excellent service.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
48 days ago
crowneplazadaressalaam.com
2278 Views
Crowne Plaza Dar es Salaam is hiring a Front Office Executive to join our vibrant team in Tanzania. We are looking for individuals who don't just check guests in, but who act as ambassadors for Tanzanian hospitality, ensuring every guest's journey starts with a memorable experience. This role requires a professional who thrives in a fast-paced hotel environment and can engage effectively with an international clientele. You will be at the forefro
0 Negotiable or Not Mentioned
Tanzania
28 days ago
serenitycampandlodges.com
2167 Views
Serenity Camp and Lodges is currently seeking a passionate and experienced professional to join our dynamic team as a Reservationist and Sales & Marketing Personnel. This role is pivotal in ensuring our guests receive world-class service from the moment they inquire about their stay. The successful candidate will be responsible for managing accommodation bookings, responding to various inquiries via email and online platforms, and crafting bespoke safari itineraries that align with client preferences and budgets.
Beyond administrative tasks, this position requires a sales-driven mindset to convert leads into confirmed bookings and achieve specific sales targets. You will coordinate closely with guides, transport providers, and lodge staff to ensure seamless operations. Additionally, you will support our brand's growth by contributing to marketing activities and social media content creation. If you are a motivated individual with a background in the Tanzanian tourism sector and possess excellent communication skills, we invite you to apply.
Key Requirements
Experience in hotel/lodge reservations systems (e.g., Respad and others)
Diploma or degree in Tourism, Hospitality, Marketing, or related field
Experience in safari itinerary planning is highly preferred
Ability to multitask and work under pressure
Strong communication and sales skills
Good knowledge of Tanzania tourism destinations
Computer skills (Email, Excel, reservation systems)
Proficiency in written and spoken English for international client communication
Proven ability to convert inquiries into sales and meet targets
Ability to work collaboratively with guides and transport providers
0 Negotiable or Not Mentioned
Tanzania, Nungwi
19 days ago
bettercareer.co.tz
1487 Views
Talanta is currently seeking a dynamic and motivated Salesperson to join a luxurious villa team located in the beautiful Nungwi region of Zanzibar. This role is ideal for individuals who excel in a high-end hospitality environment and possess a natural talent for sales and guest engagement. As a key member of the team, you will be responsible for promoting the villa's unique offerings, managing inquiries, and ensuring that every potential guest receives a premium service experience that aligns with the villa's high standards. The position requires a candidate who can represent the brand with elegance and professionalism while maintaining a focus on conversion and revenue generation.
The successful candidate will work closely with the management team to drive bookings and enhance the villa's reputation in the competitive Zanzibar luxury tourism market. You will be expected to demonstrate a deep understanding of luxury travel trends, provide tailored recommendations to guests, and utilize excellent interpersonal skills to build lasting relationships with clients. This position offers a unique opportunity to work in one of the world's most stunning tropical locations while contributing significantly to the success and growth of a top-tier hospitality establishment in Nungwi.
Key Requirements
Proven experience as a Salesperson or in a similar sales role within the hospitality industry.
Excellent communication and interpersonal skills to interact with high-end clients.
Demonstrated ability to work effectively in a luxury villa or high-end hotel environment.
Strong negotiation and closing skills to secure bookings and sales.
Proficiency in English is mandatory; knowledge of other international languages is a significant plus.
A customer-oriented approach with a genuine passion for excellence in service.
Ability to handle inquiries, manage portfolios, and process bookings efficiently.
High school diploma or equivalent; a degree in marketing, business, or hospitality is preferred.
Strong familiarity with the Zanzibar tourism landscape and hospitality market trends.
Flexibility to work various shifts, including weekends and holidays, as required by the guest schedule.
Self-motivated with the ability to work independently in a remote or resort setting.
Professional appearance and demeanor suitable for a luxurious villa environment.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
48 days ago
crowneplazadaressalaam.com
2334 Views
Crowne Plaza Dar es Salaam is looking for a Front Office Supervisor to lead our dedicated guest services team. We are seeking a vibrant, guest-centric professional who is passionate about delivering world-class Tanzanian hospitality and creating memorable experiences from the very first interaction. As a supervisor, you will be responsible for overseeing front desk operations, ensuring guest satisfaction, and maintaining the high standards expect