0 Negotiable or Not Mentioned
Tanzania, Arusha
34 days ago
tef.co.tz
8 Applied 6 Pro Applied
TEF is seeking dynamic individuals to join our team as Trade Development Representatives (TDR) in Arusha. In this role, you will be responsible for building awareness among agents and outlets within your assigned cluster, ensuring that M-Pesa services are well-represented and utilized. You will be tasked with meeting specific daily and monthly KPIs, distributing essential agent materials such as stickers and branding items, and providing crucial support for agent complaints and queries.
The ideal candidate should have a background in sales or marketing and be prepared to work in a performance-driven environment. This position involves significant field work, including analyzing cluster performance and preparing detailed reports. As this is a commission-based role, success is directly tied to your performance and dedication to growing the agent network. Join us to help expand the reach of M-Pesa in the Arusha region.
Key Requirements
Diploma or degree in sales and marketing or related field.
Strong ability to build brand awareness among agents and outlets.
Capability to meet daily and monthly KPIs as assigned.
Experience in distributing marketing and branding materials.
Proficiency in resolving agent complaints and queries efficiently.
0 Negotiable or Not Mentioned
Tanzania
34 days ago
asyx.co.tz
23 Applied 16 Pro Applied
Asyx Group is looking for a dedicated and professional Call Center Agent to join our growing team. In this role, you will be the first point of contact for our customers, responsible for handling both inbound and outbound calls with a high degree of professionalism. Your primary goal will be to provide accurate and timely support while ensuring that all customer inquiries are resolved efficiently. You will also be tasked with performing precise data entry and maintaining detailed records of all interactions to support our quality assurance standards.
Beyond call handling, the successful candidate will effectively utilize various call center tools, software, and systems to streamline operations and meet established performance targets and Key Performance Indicators (KPIs). We are seeking an individual who is not only technically proficient with computers but also possesses the interpersonal skills necessary to represent our brand positively. This position offers an opportunity to work in a dynamic environment where customer satisfaction is our top priority.
Key Requirements
Handle inbound and outbound calls professionally and courteously.
Provide accurate, valid, and complete information by using the right methods/tools.
Perform accurate data entry and maintain comprehensive records of customer interactions.
Utilize call center software and multi-line phone systems effectively.
Consistently meet or exceed set performance targets and Key Performance Indicators (KPIs).
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
33 days ago
cbrt.org
22 Applied 15 Pro Applied
CCBRT (Comprehensive Community Based Rehabilitation in Tanzania) is seeking two dynamic individuals for the role of Call Center Agent under their Work Exposure Placement program. As a Call Center Agent, you will manage hotlines, answer inquiries, handle complaints, and troubleshoot problems for customers, patients, and ambassadors. You will be responsible for identifying customer needs, clarifying information, and providing effective solutions to ensure high levels of customer satisfaction and engagement. This position offers a unique opportunity for fresh graduates to gain professional experience in a leading healthcare social enterprise. The role involves building sustainable relationships by going the extra mile for every caller. Candidates are expected to follow up on customer calls when necessary and maintain accurate records of interactions. The placement is based in Dar es Salaam, within CCBRT's facility which serves as a critical referral center for specialized health services. Applicants should be prepared to work in a fast-paced environment, demonstrating flexibility and a proactive approach to learning within the medical and rehabilitation sector.
Key Requirements
Degree or Diploma in Marketing, Business Administration, Mass communication or any related field
Previous experience in customer support role
Strong phone and verbal communication skills along with attention to details
Familiarity with Customer Relationship Management systems and practices
Computer literate
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
28 days ago
dbs.co.tz
28 Applied 20 Pro Applied
Dhillon is a fast-growing and reputable dry cargo transport company operating within Tanzania and its neighboring countries. With a current fleet of approximately 100 trucks and ambitious expansion plans on the horizon, the company is seeking a dedicated Operations Manager to oversee its growing logistics network. The role is based in Dar es Salaam and involves leading operational strategy, planning, and KPI management to ensure the business meets its growth targets effectively while maintaining high standards of service.
The successful candidate will be responsible for journey management, route optimization, and providing leadership to both drivers and the operational team. Key focus areas include safety, compliance, asset protection, and maintenance oversight to ensure the fleet remains operational and efficient. Additionally, the role entails fleet tracking, data reporting, risk management, and fostering strong client relationships to facilitate smooth cross-border logistics operations. This position offers a competitive salary with incentives and significant growth opportunities within a fast-expanding organization.
Key Requirements
Minimum of 5 years of experience in senior transport operations or finance roles.
Strong proficiency in budgeting, financial analytics, and KPI management.
Excellent verbal and written communication skills in both English and Swahili.
Relevant Bachelor's degree in Operations, Supply Chain, Logistics, or a related field.
Advanced computer skills and proficiency in using fleet tracking and logistics software.
0 Negotiable or Not Mentioned
Tanzania
47 days ago
dlc.co.tz
9 Applied 6 Pro Applied
We are looking for a dedicated Customer Service Representative to join our team at DLC COMPANY LIMITED. In this role, you will be the primary link between our company and our valued customers, handling inquiries and complaints with efficiency and professionalism. Your main objective will be to provide accurate information about our services and build lasting positive relationships with every client you interact with.
You will be responsible for following up on customer needs to ensure high levels of satisfaction and service quality. This role requires a proactive individual who can solve problems on the fly and represent our company's commitment to 'Ubora, Uaminifu, na Huduma Bora'. If you are passionate about helping people and have great communication skills, we invite you to apply.
Key Requirements
Education: Form Four (O-Level) certificate or higher.
Strong communication and problem-solving skills.
Ability to speak and write fluently in Swahili and English.
Previous experience in a customer service environment is highly desirable.
Ability to handle customer complaints calmly and professionally.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
50 days ago
dofbitgroup.co.tz
10 Applied 1 Casual Applied
DOFBIT Group Ltd is seeking a motivated and customer-focused individual to join our team as a Customer Service Sales Representative. The ideal candidate will be responsible for handling customer inquiries, promoting products/services, and driving sales while ensuring excellent customer satisfaction. The role requires a dynamic individual who can manage various tasks ranging from answering phone calls to meeting specific sales growth objectives within the company's framework. As a key member of the sales team, you will be expected to provide accurate information about our products and services while identifying unique customer needs to recommend the most suitable solutions. This position involves maintaining strong customer relationships, following up on leads, and handling complaints professionally and efficiently. Your efforts will directly contribute to business growth and the overall reputation of DOFBIT Group Ltd in Dar es Salaam.
Key Requirements
Proven experience in customer service and/or sales
Strong communication and interpersonal skills
Ability to work under pressure and meet targets
Good problem-solving skills
Proficiency in basic computer applications
0 Negotiable or Not Mentioned
Tanzania
29 days ago
ekomobility.co
12 Applied 8 Pro Applied
The Intern at Ekomobility Limited will play a vital role in supporting the daily operations of the company. Primary responsibilities include assisting with administrative tasks, facilitating effective communication within the team, and providing excellent customer support. The intern will also be involved in data management and reporting, ensuring that all records are accurate and up-to-date. This position is designed to offer practical work experience and a deep dive into the professional standards and processes of the organization.
Beyond administrative duties, the successful candidate will focus on developing their professional skills and contributing to the overall team objectives. The role requires a high degree of adaptability and the ability to maintain smooth and efficient operations. By working closely with various departments, the intern will gain valuable insights into the mobility industry and build a strong foundation for their future career.
Key Requirements
Must possess a Diploma or Bachelor's Degree in a relevant field.
Demonstrate excellent organizational skills to handle multiple tasks.
Maintain professional phone etiquette when dealing with clients.
Exhibit high proficiency in Microsoft Office applications.
Show strong written and verbal communication skills.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
31 days ago
equitybank.co.tz
12 Applied 8 Pro Applied
We are looking for five energetic individuals to join our team as Relationship Officers in the Contact Center. This role is crucial for maintaining Equity Bank Tanzania's reputation for excellent customer service. As the first point of contact, you will handle inquiries, resolve complaints, and guide customers through our digital and traditional banking platforms. Your objective is to ensure every caller receives professional, accurate, and timely assistance.
The position demands a high level of multi-tasking and the ability to process information quickly. Candidates must be comfortable using various communication tools and databases to manage customer interactions. By joining our contact center team, you will have the opportunity to develop a deep understanding of banking operations and contribute to a culture of service excellence that drives our bank's growth in the Tanzanian market.
Key Requirements
Bachelor’s degree in Business, Public Relations, Marketing, or a similar discipline.
Previous experience working in a call center or customer-facing role, preferably in banking.
Fluent in both written and spoken English and Swahili.
Exceptional active listening and conflict-resolution skills.
Ability to navigate multiple computer systems and CRM tools simultaneously.
0 Negotiable or Not Mentioned
Tanzania
39 days ago
gmail.com
12 Applied 8 Pro Applied
We are looking for a professional and empathetic Customer Care representative to join our team at ESTHER LUXURY COACH. The successful candidate will be the primary point of contact for our customers, responding promptly to inquiries through various communication channels. You will be tasked with resolving customer complaints efficiently, processing orders and applications, and ensuring that every customer receives professional support that reflects our brand's luxury standards.
You must develop an in-depth understanding of our products and services to answer questions accurately and provide feedback on the efficiency of our service processes. This role requires maintaining a calm and helpful demeanor, even when dealing with stressed or upset customers. By providing high-quality support and ensuring total customer satisfaction, you will play a vital role in maintaining the reputation and growth of our transportation services.
Key Requirements
General education degree or equivalent qualification.
Proven experience working in customer support or a related field.
Ability to stay calm and professional under pressure.
Comfortable using computers and customer management software.
Strong verbal and written communication skills.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
eximbank.co.tz
15 Applied 5 Ultra Applied
The IT Service Delivery Manager at Exim Bank (T) Ltd is a pivotal role focused on ensuring the seamless delivery of information technology services across the organization. This position requires overseeing critical IT service management functions, including incident management, access management, and change management, while maintaining high standards of user support and service continuity. The successful candidate will lead the resolution of user issues across various channels, ensure compliance with internal governance frameworks, and work closely with cross-functional teams to optimize operational efficiency. Additionally, the role involves proactive monitoring of servers, networks, and applications to mitigate system disruptions in real-time. The Senior Manager will be responsible for managing the Change Advisory Board (CAB) processes, conducting impact analyses, and ensuring that all IT changes align with regulatory standards. By fostering collaboration between system administrators, network engineers, and development teams, the role ensures that IT infrastructure remains secure and responsive to the needs of the banking sector.
Key Requirements
Degree in Information Systems, Computer Engineering, or Business Administration.
Strong analytical thinking and proactive problem-solving abilities.
Possession of ITIL certifications is considered a significant advantage.
Extensive experience managing large project teams including third-party vendors.
In-depth understanding of customer segments and relevant telecom products.