CALL CENTER AGENT - WORK EXPOSURE PLACEMENT (2 POSTS) @ CCBRT
CCBRT (Comprehensive Community Based Rehabilitation in Tanzania) is seeking two dynamic individuals for the role of Call Center Agent under their Work Exposure Placement program. As a Call Center Agent, you will manage hotlines, answer inquiries, handle complaints, and troubleshoot problems for customers, patients, and ambassadors. You will be responsible for identifying customer needs, clarifying information, and providing effective solutions to ensure high levels of customer satisfaction and engagement. This position offers a unique opportunity for fresh graduates to gain professional experience in a leading healthcare social enterprise. The role involves building sustainable relationships by going the extra mile for every caller. Candidates are expected to follow up on customer calls when necessary and maintain accurate records of interactions. The placement is based in Dar es Salaam, within CCBRT's facility which serves as a critical referral center for specialized health services. Applicants should be prepared to work in a fast-paced environment, demonstrating flexibility and a proactive approach to learning within the medical and rehabilitation sector.
Key Requirements
Degree or Diploma in Marketing, Business Administration, Mass communication or any related field
Previous experience in customer support role
Strong phone and verbal communication skills along with attention to details
Familiarity with Customer Relationship Management systems and practices
Computer literate
Customer focus and adaptability to different personality types
Flexibility
Multitasking
Pro-active and eager to learn
Strong proficiency in spoken English and Swahili