0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
31 days ago
equitybank.co.tz
16 Applied 11 Pro Applied
We are looking for five energetic individuals to join our team as Relationship Officers in the Contact Center. This role is crucial for maintaining Equity Bank Tanzania's reputation for excellent customer service. As the first point of contact, you will handle inquiries, resolve complaints, and guide customers through our digital and traditional banking platforms. Your objective is to ensure every caller receives professional, accurate, and timely assistance.
The position demands a high level of multi-tasking and the ability to process information quickly. Candidates must be comfortable using various communication tools and databases to manage customer interactions. By joining our contact center team, you will have the opportunity to develop a deep understanding of banking operations and contribute to a culture of service excellence that drives our bank's growth in the Tanzanian market.
Key Requirements
Bachelor’s degree in Business, Public Relations, Marketing, or a similar discipline.
Previous experience working in a call center or customer-facing role, preferably in banking.
Fluent in both written and spoken English and Swahili.
Exceptional active listening and conflict-resolution skills.
Ability to navigate multiple computer systems and CRM tools simultaneously.
0 Negotiable or Not Mentioned
Tanzania
34 days ago
asyx.co.tz
25 Applied 18 Pro Applied
Asyx Group is looking for a dedicated and professional Call Center Agent to join our growing team. In this role, you will be the first point of contact for our customers, responsible for handling both inbound and outbound calls with a high degree of professionalism. Your primary goal will be to provide accurate and timely support while ensuring that all customer inquiries are resolved efficiently. You will also be tasked with performing precise data entry and maintaining detailed records of all interactions to support our quality assurance standards.
Beyond call handling, the successful candidate will effectively utilize various call center tools, software, and systems to streamline operations and meet established performance targets and Key Performance Indicators (KPIs). We are seeking an individual who is not only technically proficient with computers but also possesses the interpersonal skills necessary to represent our brand positively. This position offers an opportunity to work in a dynamic environment where customer satisfaction is our top priority.
Key Requirements
Handle inbound and outbound calls professionally and courteously.
Provide accurate, valid, and complete information by using the right methods/tools.
Perform accurate data entry and maintain comprehensive records of customer interactions.
Utilize call center software and multi-line phone systems effectively.
Consistently meet or exceed set performance targets and Key Performance Indicators (KPIs).
0 Negotiable or Not Mentioned
Tanzania
21 days ago
boxleocourier.com
9 Applied 6 Pro Applied
Boxleocourier is looking for a proactive Follow Up Assistant to join the Operations Department. This role is central to ensuring the smooth flow of outbound logistics, where you will be responsible for verifying that orders are accurately picked, packed, and labeled before dispatch. You will coordinate closely with riders and regional follow-up teams to ensure timely deliveries while maintaining precise records of all transactions and order statuses.
Beyond technical logistics, you will act as a key liaison between the company, its agents, and its customers. This involves addressing inquiries, resolving order discrepancies or delays, and providing regular performance reports to management. Additionally, the role includes training agents on outbound procedures and warehouse equipment usage. Female candidates are highly encouraged to apply for this position, which offers a great opportunity to grow within the courier and logistics industry.
Key Requirements
Minimum Degree in Business Administration or any related field is required.
Minimum of 1.5 years of relevant experience in a call center or telesales role.
Excellent communication and interpersonal skills, with the ability to engage customers professionally.
Strong knowledge of customer service best practices and call handling procedures.
Proven ability to achieve set sales and call targets while maintaining high-quality service.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
33 days ago
cbrt.org
22 Applied 15 Pro Applied
CCBRT (Comprehensive Community Based Rehabilitation in Tanzania) is seeking two dynamic individuals for the role of Call Center Agent under their Work Exposure Placement program. As a Call Center Agent, you will manage hotlines, answer inquiries, handle complaints, and troubleshoot problems for customers, patients, and ambassadors. You will be responsible for identifying customer needs, clarifying information, and providing effective solutions to ensure high levels of customer satisfaction and engagement. This position offers a unique opportunity for fresh graduates to gain professional experience in a leading healthcare social enterprise. The role involves building sustainable relationships by going the extra mile for every caller. Candidates are expected to follow up on customer calls when necessary and maintain accurate records of interactions. The placement is based in Dar es Salaam, within CCBRT's facility which serves as a critical referral center for specialized health services. Applicants should be prepared to work in a fast-paced environment, demonstrating flexibility and a proactive approach to learning within the medical and rehabilitation sector.
Key Requirements
Degree or Diploma in Marketing, Business Administration, Mass communication or any related field
Previous experience in customer support role
Strong phone and verbal communication skills along with attention to details
Familiarity with Customer Relationship Management systems and practices
Computer literate
0 Negotiable or Not Mentioned
Tanzania
47 days ago
dlc.co.tz
12 Applied 8 Pro Applied
We are looking for a dedicated Customer Service Representative to join our team at DLC COMPANY LIMITED. In this role, you will be the primary link between our company and our valued customers, handling inquiries and complaints with efficiency and professionalism. Your main objective will be to provide accurate information about our services and build lasting positive relationships with every client you interact with.
You will be responsible for following up on customer needs to ensure high levels of satisfaction and service quality. This role requires a proactive individual who can solve problems on the fly and represent our company's commitment to 'Ubora, Uaminifu, na Huduma Bora'. If you are passionate about helping people and have great communication skills, we invite you to apply.
Key Requirements
Education: Form Four (O-Level) certificate or higher.
Strong communication and problem-solving skills.
Ability to speak and write fluently in Swahili and English.
Previous experience in a customer service environment is highly desirable.
Ability to handle customer complaints calmly and professionally.
0 Negotiable or Not Mentioned
Tanzania
29 days ago
ekomobility.co
12 Applied 8 Pro Applied
The Intern at Ekomobility Limited will play a vital role in supporting the daily operations of the company. Primary responsibilities include assisting with administrative tasks, facilitating effective communication within the team, and providing excellent customer support. The intern will also be involved in data management and reporting, ensuring that all records are accurate and up-to-date. This position is designed to offer practical work experience and a deep dive into the professional standards and processes of the organization.
Beyond administrative duties, the successful candidate will focus on developing their professional skills and contributing to the overall team objectives. The role requires a high degree of adaptability and the ability to maintain smooth and efficient operations. By working closely with various departments, the intern will gain valuable insights into the mobility industry and build a strong foundation for their future career.
Key Requirements
Must possess a Diploma or Bachelor's Degree in a relevant field.
Demonstrate excellent organizational skills to handle multiple tasks.
Maintain professional phone etiquette when dealing with clients.
Exhibit high proficiency in Microsoft Office applications.
Show strong written and verbal communication skills.
0 Negotiable or Not Mentioned
Tanzania
17 days ago
outlook.com
24 Applied 17 Pro Applied
As the first point of contact for Lumac, the Customer Care Officer plays a vital role in ensuring a positive customer experience. You will handle a high volume of inquiries via phone, WhatsApp, and email, providing timely and accurate information to prospective and existing clients. Your responsibilities include following up on quotations, scheduling appointments, and providing updates on ongoing projects.
The ideal candidate will be a problem-solver who can handle complaints with professionalism and maintain detailed customer records. By supporting the sales team and ensuring overall customer satisfaction, you contribute directly to Lumac’s reputation for excellence. Fluency in both English and Swahili is a mandatory requirement for this position.
Key Requirements
Diploma or Degree in any field (preferred).
At least 1 year of experience in customer service or call-center.
Full fluency in both English and Swahili.
Strong communication and interpersonal skills.
Ability to handle customer inquiries via phone, WhatsApp, and email.
0 Negotiable or Not Mentioned
Tanzania
21 days ago
vunjabeigroup.com
28 Applied 20 Pro Applied
Vunjabei Bet Company Limited is seeking passionate and energetic individuals to fill thirty vacancies for the role of Customer Services Officer within our Call Center department. The ideal candidates will act as the first point of contact for our customers, providing assistance and resolving issues related to our betting services. You will be responsible for delivering high-quality service, maintaining professional communication, and ensuring a positive user experience for all clients. Successful applicants will join a dynamic team in a fast-growing company. Responsibilities include handling inbound and outbound calls, assisting users with account queries, and promoting responsible gaming practices. Applicants must have a deep understanding of the betting industry and be proficient in both English and Swahili to cater to our diverse customer base. We offer a vibrant work environment and the opportunity for career growth within the Vunjabei Group.
Key Requirements
Female or Male candidates below 35 years of age.
Strong knowledge and understanding of the betting industry is the number one requirement.
Must be fluent in both English and Swahili.
Minimum education level: Advanced Secondary Certificate, Certificate, or Diploma in any field.
Excellent customer care and communication skills.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
17 days ago
outlook.com
29 Applied 20 Pro Applied
Great Wall Tobacco Company (T) Limited is seeking a motivated and results-driven Customer Service / Call Center Agent to join its growing team in Tanzania. Based in Mikocheni, Dar es Salaam, the successful candidate will be responsible for supporting customers, distributors, and retailers by handling inquiries, resolving issues, coordinating orders, and maintaining excellent customer relationships. This role serves as a vital link between the company and its market, requiring a professional who can represent the brand with integrity and efficiency.
The daily duties involve answering inbound customer calls and messages, tracking orders, and coordinating logistics processes to ensure timely delivery and customer satisfaction. The agent will also be expected to maintain accurate records in CRM systems, prepare regular customer service updates, and meet specific response-time targets. This fast-paced environment requires someone who can handle complaints calmly and escalate complex issues when necessary to maintain high standards of service delivery.
Key Requirements
Female candidate aged between 25–30 years.
Diploma or Bachelor’s Degree in Business Administration or a related field.
Proven experience in a customer service or call center environment.
Strong verbal and written communication skills in both English and Kiswahili.
High level of computer literacy and proficiency in common office applications.
0 Negotiable or Not Mentioned
Tanzania
26 days ago
simplepay.capital
11 Applied 8 Pro Applied
The Call Centre Agent at Simple Pay is a pivotal role focused on the strategic management of overdue loan accounts. The primary objective is to maintain the Portfolio at Risk (PAR) below the target threshold of 2% by engaging in consistent, professional follow-ups with customers. The agent acts as a mediator between the company and the borrower, ensuring that repayment plans are established and adhered to, thereby securing the company's financial health through effective persuasion and debt recovery strategies.
Beyond collections, the role involves providing excellent customer service by educating clients on repayment benefits and resolving any misunderstandings regarding products or policies. The agent will collaborate closely with branch and field teams to streamline recovery efforts and provide critical feedback on default trends. This position requires a high level of integrity and the ability to work under pressure to meet rigorous daily performance targets while maintaining accurate records of all customer interactions and disposition statuses.
Key Requirements
Diploma or Bachelor’s Degree in Business, Finance, or a related field.
Previous experience in debt collection within a call centre environment.
Strong communication and negotiation skills in both Swahili and English.
Ability to work under pressure and meet daily collection targets.
Problem-solving and conflict resolution skills for handling difficult customers.