Best Talent Reach (BTR) 100 Jobs Found for "guest service"

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RECEPTIONIST @ VIPAWA WORKS

0 Negotiable or Not Mentioned Tanzania 11 days ago vipawaworks.com 18 Applied 13 Pro Applied

Vipawa Works is hiring a professional Receptionist to manage our front desk and provide administrative support. As the first point of contact for our company, you will greet visitors, handle inquiries, and ensure a welcoming environment. Your role will involve managing phone calls, coordinating appointments, and assisting with various office management tasks to support our daily operations.

The successful applicant will demonstrate exceptional communication skills and a strong customer service orientation. Proficiency in Microsoft Office and a high level of organizational ability are essential for managing record-keeping and multitasking in a fast-paced environment. Join us to be the face of Vipawa Works and contribute to our administrative success.

Key Requirements

Degree in Business Administration, Secretarial Studies, Office Management, or a related field. Minimum of 1-2 years of experience in a receptionist or administrative role. Excellent communication and interpersonal skills. High level of customer service orientation and professionalism. Professional appearance and conduct suitable for a corporate environment.
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LODGE MANAGER – SELOUS KINGA LODGE @ SELOUS KINGA LODGE

0 Negotiable or Not Mentioned Tanzania, Selous National Park 12 days ago stantourstz.com 11 Applied 8 Pro Applied

Selous Kinga Lodge is a luxury safari destination situated in the heart of Selous National Park, dedicated to providing exceptional hospitality and unforgettable wildlife experiences. As the Lodge Manager, you will be the primary leader on-site, responsible for overseeing all daily operations, ensuring the highest standards of guest satisfaction, and managing a diverse team across multiple departments including housekeeping, maintenance, and kitchen services. Your role involves strategic oversight of budgets, stock control, and financial reporting, alongside a focus on staff development and performance management. You will act as a key representative of the lodge, building relationships with guests and stakeholders while implementing sustainability initiatives that align with our commitment to eco-tourism. This is a full-time position requiring a blend of operational excellence and passion for the safari industry in a remote and beautiful environment.

Key Requirements

Bachelor's Degree in Hospitality Management or related field. 5+ years' management experience in a luxury lodge or 5-star hotel. Strong financial management and reporting skills. Excellent leadership and communication abilities. Knowledge of food & beverage operations and hospitality standards.
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NIGHT AUDITOR @ MSANDOHR SOLUTIONS

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 12 days ago msandohrsolutions.co.tz 10 Applied 7 Pro Applied

We are seeking a reliable Night Auditor for our client’s hospitality business in Dar es Salaam. This role is essential for maintaining the financial integrity of the hotel during the overnight shift. You will be responsible for reviewing daily financial transactions, reconciling accounts, and preparing the daily flash report for management. The Night Auditor also serves as the primary contact for guests arriving or departing during the night hours.

In addition to financial auditing tasks, you will perform front desk duties such as check-ins and check-outs, ensuring that all guest needs are met with a high level of professionalism. The ideal candidate is someone who is comfortable working independently at night and has a strong background in both hospitality service and basic accounting principles. This is a vital role for ensuring the smooth transition between business days.

Key Requirements

Experience in hospitality, front desk operations, or basic accounting. Ability to work consistently during the night shift (overnight). Proficiency in using hotel management systems and basic computer applications. Strong numerical and analytical skills for reconciling daily accounts. Excellent customer service skills to assist guests during late-night hours.
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QUALITY CONTROL OPERATOR (CUSTOMER SERVICE) @ CAREER OPTIONS AFRICA GROUP

~250 Mentioned Tanzania 12 days ago careeroptionsafricagroup.com 14 Applied 4 Ultra Applied

Career Options Africa Group is seeking a dedicated Quality Control Operator (Customer Service) to join our team in Tanzania. This role is pivotal in ensuring the highest standards of communication and service are maintained across our call center operations. The successful candidate will be responsible for evaluating call recordings of operators, providing actionable feedback based on evaluation results, and preparing comprehensive reports that analyze performance trends. You will work closely with remote sites to ensure consistency and recommend strategies for improving operator quality and overall customer satisfaction.

In addition to monitoring and feedback, the Quality Control Operator will play a key role in identifying training needs and supporting team development. By leveraging CRM systems and analytical tools, you will transform raw data into insights that drive operational excellence. We are looking for a professional with a background in call center sales and leadership who can contribute to a culture of continuous improvement. This position offers a basic salary of USD 250 and an additional bonus of USD 100, providing a rewarding opportunity for individuals passionate about quality assurance and customer experience.

Key Requirements

At least one year of experience in call center sales environments. Previous experience in quality control, supervisor, or team lead roles. Proficiency with various CRM systems for data management. Demonstrated experience in preparing and analyzing detailed performance reports. Strong ability to evaluate call recordings and provide constructive feedback.
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SALES REPRESENTATIVES (WAITERS AND WAITRESSES) @ MAK JUICE

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 12 days ago gmail.com 5 Applied 4 Pro Applied

Mak Juice is seeking energetic and dedicated individuals to join our team in Dar Es Salaam as Sales Representatives, specifically Waiters and Waitresses. This role is ideal for young professionals who are passionate about the hospitality industry and eager to provide exceptional service to our customers. As a key member of our front-of-house team, you will be responsible for creating a welcoming environment, assisting customers with their orders, and ensuring the highest standards of service are maintained at all times.

In this position, you will have the opportunity to grow within a dynamic environment while developing your professional skills in customer relations and service management. We are looking for candidates who are between the ages of 18 and 25 and possess a formal qualification in hotel management. If you are ready to embark on a rewarding career journey with Mak Juice and contribute to our success in the food and beverage industry, we encourage you to submit your CV for consideration.

Key Requirements

Must be between 18 and 25 years of age. Possession of a Certificate in Hotel Management. Strong passion for the hospitality and service industry. Excellent verbal communication and interpersonal skills. Ability to work effectively in a fast-paced team environment.
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FRONT OFFICE MANAGER @ MSANDOHR SOLUTIONS

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 12 days ago msandohrsolutions.co.tz 19 Applied 2 Casual Applied

Our client in the hospitality industry is looking for a dynamic Front Office Manager to oversee their reception and guest relations operations in Dar es Salaam. You will be the face of the establishment, ensuring that every guest receives a warm welcome and exceptional service throughout their stay. Your primary goal will be to maintain a high level of guest satisfaction while optimizing front office processes and staff performance.

As the Front Office Manager, you will manage a team of receptionists, concierges, and bell staff, providing training and guidance to ensure excellence in service delivery. You will also be responsible for managing room inventory, handling guest complaints with professionalism, and coordinating with other departments to ensure a seamless guest experience. This role requires a balance of administrative efficiency and superior interpersonal skills.

Key Requirements

Degree or Diploma in Hospitality Management, Tourism, or a related field. Significant experience in front office operations within a reputable hotel or resort. Strong leadership and team management skills to oversee front desk personnel. Proficiency in Hotel Property Management Systems (PMS) like Opera or Protel. Excellent verbal and written communication skills in English and Swahili.
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ASSISTANT MANAGER - MERCHANT ACQUIRING @ EQUITY BANK

0 Negotiable or Not Mentioned Tanzania 12 days ago equitybank.co.tz 7 Applied 5 Pro Applied

Equity Bank is looking for an Assistant Manager - Merchant Acquiring to strengthen our electronic payment services and expand our market share. In this role, you will focus on expanding our merchant network and ensuring high levels of service quality for our business partners. You will play a key part in promoting our merchant solutions and driving revenue growth through innovative payment products.

You will work closely with the sales and technical teams to onboard new merchants and provide ongoing support. The role requires a candidate who is passionate about digital finance and has the drive to stay ahead in a competitive market. Joining our team offers the opportunity to work in a fast-paced environment at one of the leading banks in the region, focusing on the future of cashless transactions.

Key Requirements

Bachelor’s degree in Marketing, Business Administration, Information Technology, or a related field. Minimum of 3 years of experience in the payment industry, merchant services, or banking sales. Proven track record in merchant acquisition and maintaining long-term business relationships. Strong understanding of POS systems, E-commerce platforms, and mobile payment technologies. Analytical mindset with the ability to interpret market trends and transaction data.
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SAFARI RESERVATION @ TOPGUIDES AFRICA

0 Negotiable or Not Mentioned Tanzania, Arusha 12 days ago topguidesafrica.com 6 Applied 4 Pro Applied

Topguides Africa is looking for a skilled Safari Reservation specialist to join their team in Arusha. The primary role involves communicating with international clients to understand their travel needs and designing bespoke, tailor-made safari itineraries that provide exceptional experiences. You will be responsible for managing the entire enquiry process, from the initial contact to the final confirmation, ensuring that every detail meets the high service standards of the company.

In addition to itinerary design, the role requires overseeing logistics such as airport transfers, third-party accommodations, and flights. You will work closely with the sales and marketing teams to identify new market opportunities and assist in developing competitive safari rates. The position demands a high level of coordination with the Safaris Manager to resolve any inconsistencies during the quoting phase and to ensure that clients receive seamless support throughout their journey in East Africa.

Key Requirements

Diploma or Bachelor’s degree in Tourism or Sales and Marketing Management. Fluent proficiency in both written and spoken English. Fluent proficiency in both written and spoken Russian language. Minimum of 2-3 years experience in safari business designing itineraries and programs. Advanced computer literacy with focus on hospitality data systems and Microsoft Office.
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RECEPTIONIST / ADMINISTRATIVE ASSISTANT @ GREENTELECOM

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 12 days ago greentelecom.co.tz 26 Applied 18 Pro Applied

GreenTelecom Limited is seeking a professional, organized, and customer-focused Receptionist / Administrative Assistant to join our team in Dar es Salaam. As the first point of contact for our company, you will play a vital role in providing high-quality administrative support across the organization. You will be responsible for welcoming and assisting visitors, managing telecommunications, and ensuring that all front-desk operations run smoothly and efficiently. This role is ideal for a candidate who excels in a dynamic environment and possesses a strong sense of professionalism. Your daily activities will involve managing calls, emails, and general correspondence, as well as maintaining organized office records and filing systems. You will also prepare essential letters, reports, and administrative documents, and coordinate office supplies and courier services. Additionally, you will be tasked with scheduling meetings and supporting various administrative functions to ensure the seamless operation of the GreenTelecom office in Dar es Salaam.

Key Requirements

Diploma or Degree in Business Administration, Office Management, Secretarial Studies, or a related field Proficiency in Microsoft Office (Word, Excel, Outlook) Strong communication and organizational skills Professional appearance and customer service attitude Previous administrative or receptionist experience is an added advantage
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SENIOR RECEPTIONIST @ EC EXPERT CONSULTANCY

0 Negotiable or Not Mentioned Tanzania, Morogoro 12 days ago expertconsultancy.co.tz 5 Applied 1 Casual Applied

As a Senior Receptionist at EC Expert Consultancy in Morogoro, you will be responsible for leading front-office excellence and ensuring every visitor has an exceptional experience. This role involves managing and inspiring a team of three to six staff members, maintaining high professional standards, and contributing to the overall impact of the organization. You will be at the heart of our operations, acting as the first point of contact for clients and partners alike.

We offer a professional work environment with significant opportunities for career elevation. Successful candidates will be joining a team that values proactive behavior and detail-oriented performance. This position is available for an immediate start, offering a competitive package designed to reward high-standard leadership and organizational excellence in the Morogoro region.

Key Requirements

5+ years of experience in office management or senior receptionist roles Strong leadership & organizational skills Excellent communication & interpersonal skills Proficient in MS Office & office systems Professional, proactive & detail-oriented approach
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