0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
31 days ago
equitybank.co.tz
12 Applied 1 Casual Applied
We are looking for five energetic individuals to join our team as Relationship Officers in the Contact Center. This role is crucial for maintaining Equity Bank Tanzania's reputation for excellent customer service. As the first point of contact, you will handle inquiries, resolve complaints, and guide customers through our digital and traditional banking platforms. Your objective is to ensure every caller receives professional, accurate, and timely assistance.
The position demands a high level of multi-tasking and the ability to process information quickly. Candidates must be comfortable using various communication tools and databases to manage customer interactions. By joining our contact center team, you will have the opportunity to develop a deep understanding of banking operations and contribute to a culture of service excellence that drives our bank's growth in the Tanzanian market.
Key Requirements
Bachelor’s degree in Business, Public Relations, Marketing, or a similar discipline.
Previous experience working in a call center or customer-facing role, preferably in banking.
Fluent in both written and spoken English and Swahili.
Exceptional active listening and conflict-resolution skills.
Ability to navigate multiple computer systems and CRM tools simultaneously.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
33 days ago
cbrt.org
22 Applied 15 Pro Applied
CCBRT (Comprehensive Community Based Rehabilitation in Tanzania) is seeking two dynamic individuals for the role of Call Center Agent under their Work Exposure Placement program. As a Call Center Agent, you will manage hotlines, answer inquiries, handle complaints, and troubleshoot problems for customers, patients, and ambassadors. You will be responsible for identifying customer needs, clarifying information, and providing effective solutions to ensure high levels of customer satisfaction and engagement. This position offers a unique opportunity for fresh graduates to gain professional experience in a leading healthcare social enterprise. The role involves building sustainable relationships by going the extra mile for every caller. Candidates are expected to follow up on customer calls when necessary and maintain accurate records of interactions. The placement is based in Dar es Salaam, within CCBRT's facility which serves as a critical referral center for specialized health services. Applicants should be prepared to work in a fast-paced environment, demonstrating flexibility and a proactive approach to learning within the medical and rehabilitation sector.
Key Requirements
Degree or Diploma in Marketing, Business Administration, Mass communication or any related field
Previous experience in customer support role
Strong phone and verbal communication skills along with attention to details
Familiarity with Customer Relationship Management systems and practices
Computer literate
0 Negotiable or Not Mentioned
Tanzania
28 days ago
boxleocourier.com
18 Applied 13 Pro Applied
Boxleo Courier & Fulfillment Services Limited is seeking a motivated and results-driven Follow Up Assistant to join their Operations team. This role is pivotal in ensuring that outbound orders are processed efficiently, accurately picked, packed, and labeled for dispatch to meet client expectations. The successful candidate will be responsible for scheduling and coordinating logistics with riders and regional follow-up teams to maintain seamless service delivery through precise coordination.
Beyond logistics coordination, the Follow Up Assistant will act as a primary liaison between customers and agents, providing timely updates on order status and resolving any discrepancies, delays, or damages. The role involves maintaining meticulous records of all outbound orders, generating performance reports for management, and training agents on outbound procedures and the use of warehouse equipment. This position offers an opportunity to contribute to a dynamic logistics environment where professional growth and operational excellence are prioritized.
Key Requirements
Minimum Degree in Business or any related field is required
Minimum of 1.5 years of relevant experience in a call center or tele sales role
Excellent communication and interpersonal skills, with the ability to engage customers professionally
Strong knowledge of customer service best practices and call handling procedures
Proven ability to achieve set sales and call targets while maintaining high-quality service
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
28 days ago
gmail.com
9 Applied 6 Pro Applied
Kimaro Mobile Limited is seeking a dedicated Debt Collection professional to join our dynamic team. This role is crucial for managing outstanding accounts and ensuring the financial health of the organization by following up on overdue payments and negotiating effective arrangements with clients. You will be responsible for maintaining professional customer relationships while meeting recovery targets and improving overall collection efficiency.
Candidates will work in a professional environment with opportunities for growth and development. The role involves using various communication tools to reach out to clients, necessitating strong negotiation skills and the ability to work under pressure. Performance-based incentives are provided to reward successful recovery efforts and professional excellence.
Key Requirements
Diploma or Degree in Finance, Business, or a relevant field.
Previous experience in credit collection or the microfinance industry.
Exceptional customer service and interpersonal skills.
Experience working in a call center or telephonic collection role.
Strong communication, persuasion, and negotiation skills.
0 Negotiable or Not Mentioned
Tanzania
26 days ago
simplepay.capital
8 Applied 6 Pro Applied
The Call Centre Agent at Simple Pay is a pivotal role focused on the strategic management of overdue loan accounts. The primary objective is to maintain the Portfolio at Risk (PAR) below the target threshold of 2% by engaging in consistent, professional follow-ups with customers. The agent acts as a mediator between the company and the borrower, ensuring that repayment plans are established and adhered to, thereby securing the company's financial health through effective persuasion and debt recovery strategies.
Beyond collections, the role involves providing excellent customer service by educating clients on repayment benefits and resolving any misunderstandings regarding products or policies. The agent will collaborate closely with branch and field teams to streamline recovery efforts and provide critical feedback on default trends. This position requires a high level of integrity and the ability to work under pressure to meet rigorous daily performance targets while maintaining accurate records of all customer interactions and disposition statuses.
Key Requirements
Diploma or Bachelor’s Degree in Business, Finance, or a related field.
Previous experience in debt collection within a call centre environment.
Strong communication and negotiation skills in both Swahili and English.
Ability to work under pressure and meet daily collection targets.
Problem-solving and conflict resolution skills for handling difficult customers.
0 Negotiable or Not Mentioned
Tanzania
3 days ago
tz.wilmar-intl.com
9 Applied 3 Ultra Applied
The Legal Officer will provide comprehensive legal advisory support to management and business operations. This role involves drafting, reviewing, and negotiating various commercial contracts and agreements, ensuring strict compliance with labor laws, corporate regulations, and industry standards. The officer will also be responsible for handling litigation, legal disputes, and regulatory matters, while proactively managing legal risks across all manufacturing operations.
Key responsibilities extend to liaising with regulatory authorities and external legal counsel, ensuring compliance with company law, corporate governance requirements, and crucial filing obligations. The Legal Officer will coordinate annual general meetings, extraordinary meetings, and shareholder communications, facilitate Board appointments, resignations, and changes in company officers, and diligently monitor compliance with Board resolutions and governance decisions. Furthermore, the role requires the proper custody and maintenance of all corporate documents, licenses, permits, and registration documents.
Key Requirements
Bachelor of Laws (LLB) is required
Must be an Advocate of the High Court of Tanzania with a valid practising license
Experience of 2+ years in corporate matters
Knowledge of commercial law, labour law, company law, land law, and regulatory compliance
Experience dealing with government authorities, regulators, and external counsel
0 Negotiable or Not Mentioned
Tanzania
4 days ago
jazhotels.com
7 Applied 5 Pro Applied
The Assistant Financial Controller will support the Financial Controller in managing the financial operations of Jaz Elite Aurora & Jaz Amaluna. This role involves assisting with financial planning, budgeting, forecasting, and the preparation of accurate and timely financial reports. You will play a key role in monitoring expenses, analyzing variances, and ensuring compliance with internal controls and financial regulations. This position offers an excellent opportunity to grow within a luxury hospitality setting, contributing to the financial health and strategic decision-making of our 5-star hotels in Tanzania. The successful candidate will possess strong analytical capabilities and a commitment to financial accuracy and efficiency.
Key Requirements
Bachelor's degree in Accounting, Finance, or a related field
Minimum 3-5 years of experience in finance or accounting roles, preferably in the hospitality industry
Solid understanding of accounting principles and financial reporting standards
Experience with financial analysis, budgeting, and forecasting processes
Proficiency in accounting software and advanced Excel skills
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
4 days ago
starrich.co.tz
9 Applied 6 Pro Applied
We are hiring for the position of Compliance Assistant in Dar es Salaam, Tanzania. This role is critical in ensuring internal controls, compliance, and risk management excellence within our organization. The successful candidate will be responsible for conducting audits, identifying areas for improvement, recommending and implementing corrective actions, and monitoring and reporting on internal control performance. You will play a vital role in upholding the organization's integrity and adherence to regulatory standards, contributing to a robust and compliant operational framework. Be part of an organization driving professional excellence! The application deadline is 15th June 2026.
Key Requirements
Background in Accounting or Business Administration.
3-5 years of experience in auditing.
Ability to conduct thorough audits and identify discrepancies.
Strong analytical skills to recommend and implement corrective actions.
Proficiency in monitoring and reporting on internal control performance.
0 Negotiable or Not Mentioned
Tanzania
4 days ago
jazhotels.com
15 Applied 11 Pro Applied
Jaz Elite Aurora and Jaz Amaluna are looking for an experienced Director of Finance Control to lead their financial operations within a prestigious 5-star luxury hospitality setting in Tanzania. This pivotal role involves overseeing all financial planning, reporting, and control activities to ensure fiscal responsibility and strategic financial management that supports the hotel's commitment to delivering world-class guest experiences. The Director will be instrumental in building high-performance financial teams and systems.
The ideal candidate will be a seasoned finance professional with a proven track record in financial leadership within the hospitality sector. This role demands strong strategic thinking, exceptional analytical capabilities, and the ability to ensure robust financial controls are in place. The Director of Finance Control will guide financial decisions, manage budgets, and ensure compliance with all regulatory requirements, contributing significantly to the hotels' continued growth and success.
Key Requirements
Tanzanian nationality (Mandatory)
Relevant academic qualifications in finance, accounting, or a related field; professional certification (e.g., CPA, ACCA) preferred
Minimum 3–5 years of progressive experience in a senior finance role, with significant experience in 5-star hotel finance
Strong communication and leadership skills to manage and mentor a finance team
Professional appearance and excellent stakeholder management abilities
0 Negotiable or Not Mentioned
Tanzania
5 days ago
boxleocourier.com
13 Applied 9 Pro Applied
We are hiring a Call Center Agent at Box Leo Courier. Responsibilities include responding to customer needs, providing personalized services, answering phones professionally, handling inquiries and complaints, scheduling orders, meeting targets, managing inbound and outbound calls, using call center scripts, identifying customer needs, clarifying information, providing solutions, meeting targets, evaluating problems, providing information on products and services, routing calls, making notes, completing call logs and reports, and boosting customer loyalty by offering a proper experience over the phone. Potential work locations include Tanzania.
Key Requirements
Minimum Degree in Business or any related field.
Minimum of 1.5 years of relevant experience in a call center or tele sales role.
Excellent communication and interpersonal skills.
Ability to engage customers professionally.
Strong knowledge of customer service best practices.