FOLLOW UP ASSISTANT @ BOXLEO COURIER & FULFILLMENT SERVICES LIMITED
Boxleo Courier & Fulfillment Services Limited is seeking a motivated and results-driven Follow Up Assistant to join their Operations team. This role is pivotal in ensuring that outbound orders are processed efficiently, accurately picked, packed, and labeled for dispatch to meet client expectations. The successful candidate will be responsible for scheduling and coordinating logistics with riders and regional follow-up teams to maintain seamless service delivery through precise coordination.
Beyond logistics coordination, the Follow Up Assistant will act as a primary liaison between customers and agents, providing timely updates on order status and resolving any discrepancies, delays, or damages. The role involves maintaining meticulous records of all outbound orders, generating performance reports for management, and training agents on outbound procedures and the use of warehouse equipment. This position offers an opportunity to contribute to a dynamic logistics environment where professional growth and operational excellence are prioritized.
Beyond logistics coordination, the Follow Up Assistant will act as a primary liaison between customers and agents, providing timely updates on order status and resolving any discrepancies, delays, or damages. The role involves maintaining meticulous records of all outbound orders, generating performance reports for management, and training agents on outbound procedures and the use of warehouse equipment. This position offers an opportunity to contribute to a dynamic logistics environment where professional growth and operational excellence are prioritized.
Key Requirements
Minimum Degree in Business or any related field is required
Minimum of 1.5 years of relevant experience in a call center or tele sales role
Excellent communication and interpersonal skills, with the ability to engage customers professionally
Strong knowledge of customer service best practices and call handling procedures
Proven ability to achieve set sales and call targets while maintaining high-quality service
Strong problem solving, organizational, and multitasking skills
Experience in the courier, logistics, or related industry is an added advantage
Ability to coordinate effectively with riders and regional teams for order dispatch
Proficiency in maintaining accurate digital and physical records of outbound orders
Capability to train agents on outbound delivery procedures and warehouse equipment use