CUSTOMER RETENTION EXECUTIVES (4) @ VILCOM NETWORKS
Vilcom Networks is seeking dedicated Customer Retention Executives to join our Nairobi team. The primary focus of this role is to engage with existing customers, ensuring their satisfaction and loyalty. Candidates will be responsible for identifying risks of churn, addressing customer concerns effectively, and promoting the value of our network services.
As a Customer Retention Executive, you will play a crucial role in the company's growth by maintaining a high customer retention rate. This involves proactive outreach, data analysis to understand usage patterns, and collaborating with the sales team to improve service delivery. We are looking for individuals who are passionate about customer experience and driving excellence in a fast-paced environment.
As a Customer Retention Executive, you will play a crucial role in the company's growth by maintaining a high customer retention rate. This involves proactive outreach, data analysis to understand usage patterns, and collaborating with the sales team to improve service delivery. We are looking for individuals who are passionate about customer experience and driving excellence in a fast-paced environment.
Key Requirements
Excellent communication and interpersonal skills.
Previous experience in customer service or retention roles.
Ability to remain calm and professional under pressure.
Strong problem-solving skills and attention to detail.
Familiarity with CRM software and database management.
Capacity to work independently and as part of a team.
Goal-oriented with a focus on achieving retention targets.
Ability to listen actively and empathize with customers.
Strong organizational and multi-tasking abilities.
Bachelor's degree in Marketing, Business, or a related field.