0 Negotiable or Not Mentioned
Tanzania
1 day ago
cctz.co.tz
10 Applied 7 Pro Applied
The Service Desk Administrator will be the primary point of contact for superior customer service and technical assistance, offering remote end-user support. This critical role involves managing all supported applications, infrastructure, and handling incidents, service requests, and changes efficiently. The administrator is also responsible for fostering professional relationships with both customers and end-users, working closely with the Service Delivery Manager to ensure operational excellence.
Key responsibilities include logging, managing, escalating, and diligently following up on tickets, incidents, and service requests to meet stringent SLA requirements. The role demands resolving calls, ensuring user satisfaction, and meticulously updating records within the Service Management System. Furthermore, the administrator will track purchase orders and managed service contracts, coordinating with internal teams to resolve escalated issues and queries, and maintaining high service quality standards through continuous documentation and procedure updates.
Key Requirements
Bachelor's degree in computer science, information technology, or a related field.
At least 2 years of work experience in delivering IT Service Desk Administration services.
ITIL (Information Technology Infrastructure Library) and/or PMP (Project Management Professional) certification is an added advantage.
Excellent customer service and sales support skills.
Excellent communication and interpersonal skills.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
eximbank.co.tz
8 Applied 6 Pro Applied
The IT Service Delivery Manager at Exim Bank (T) Ltd is a pivotal role focused on ensuring the seamless delivery of information technology services across the organization. This position requires overseeing critical IT service management functions, including incident management, access management, and change management, while maintaining high standards of user support and service continuity. The successful candidate will lead the resolution of user issues across various channels, ensure compliance with internal governance frameworks, and work closely with cross-functional teams to optimize operational efficiency. Additionally, the role involves proactive monitoring of servers, networks, and applications to mitigate system disruptions in real-time. The Senior Manager will be responsible for managing the Change Advisory Board (CAB) processes, conducting impact analyses, and ensuring that all IT changes align with regulatory standards. By fostering collaboration between system administrators, network engineers, and development teams, the role ensures that IT infrastructure remains secure and responsive to the needs of the banking sector.
Key Requirements
Degree in Information Systems, Computer Engineering, or Business Administration.
Strong analytical thinking and proactive problem-solving abilities.
Possession of ITIL certifications is considered a significant advantage.
Extensive experience managing large project teams including third-party vendors.
In-depth understanding of customer segments and relevant telecom products.
0 Negotiable or Not Mentioned
Tanzania
10 days ago
hanlink.com
9 Applied 3 Ultra Applied
HANLINK MOTORS is seeking a dedicated Aftersales Personnel to manage the post-purchase lifecycle of heavy machinery, including excavators, bulldozers, cranes, and wheel loaders. The successful candidate will be responsible for coordinating maintenance services, conducting thorough machine inspections, and maintaining strong customer relationships through proactive follow-ups. This role is essential for ensuring technical solutions are delivered promptly and customer complaints are resolved efficiently.
In addition to technical coordination, the Aftersales Personnel will manage warranty claims, oversee spare parts availability, and prepare detailed service reports. You will also support machine commissioning and provide necessary training to operators to ensure equipment is used safely and effectively. This position requires a high level of technical expertise and a commitment to maintaining high standards of customer service documentation.
Key Requirements
Proven experience in aftersales services for heavy equipment such as excavators and cranes.
Ability to conduct detailed machine inspections and post-delivery follow-ups.
Strong technical knowledge of preventive maintenance and field service activities.
Excellent skills in handling customer complaints and providing technical solutions.
Experience in managing warranty claims and detailed service documentation.
0 Negotiable or Not Mentioned
Tanzania
21 days ago
vunjabeigroup.com
28 Applied 20 Pro Applied
Vunjabei Bet Company Limited is seeking passionate and energetic individuals to fill thirty vacancies for the role of Customer Services Officer within our Call Center department. The ideal candidates will act as the first point of contact for our customers, providing assistance and resolving issues related to our betting services. You will be responsible for delivering high-quality service, maintaining professional communication, and ensuring a positive user experience for all clients. Successful applicants will join a dynamic team in a fast-growing company. Responsibilities include handling inbound and outbound calls, assisting users with account queries, and promoting responsible gaming practices. Applicants must have a deep understanding of the betting industry and be proficient in both English and Swahili to cater to our diverse customer base. We offer a vibrant work environment and the opportunity for career growth within the Vunjabei Group.
Key Requirements
Female or Male candidates below 35 years of age.
Strong knowledge and understanding of the betting industry is the number one requirement.
Must be fluent in both English and Swahili.
Minimum education level: Advanced Secondary Certificate, Certificate, or Diploma in any field.
Excellent customer care and communication skills.
0 Negotiable or Not Mentioned
Tanzania
18 days ago
brac.co.tz
6 Applied 4 Pro Applied
BRAC is seeking a highly motivated Banking Application Officer to join its information technology team in Tanzania. This role is essential for managing and supporting the core banking applications that facilitate the organization's financial services and operations. The successful candidate will be responsible for ensuring high system availability, resolving application-level issues, and working closely with the infrastructure team to maintain a robust technological environment for banking activities. This position is ideal for individuals looking to apply their technical skills in a dynamic development finance context.
Beyond daily maintenance, the Banking Application Officer will participate in system upgrades, testing new features, and providing technical documentation for application workflows. The role involves troubleshooting database queries, managing server-side configurations, and ensuring that all banking software adheres to security protocols and organizational standards. By joining BRAC, you will contribute to a mission-driven organization that empowers communities through innovative financial solutions and technology. Candidates should be prepared to work in a fast-paced environment that demands both technical proficiency and a proactive approach to problem-solving.
Key Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field.
Professional certifications such as CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), MSSQL, or ITIL are an advantage.
Fresh graduates with a strong academic background or relevant internship exposure will be considered.
Hands-on experience with Windows and Linux servers is highly preferred.
Proficiency in database management and administration, particularly using SQL.
0 Negotiable or Not Mentioned
Tanzania
15 days ago
mgas.tz
6 Applied 4 Pro Applied
The Product Technician at mgas is responsible for the technical support and maintenance of smart meter operations and related workshop activities. This role involves managing company assets such as laptops and mobile devices, ensuring they are configured correctly and kept secure. The technician will serve as a primary contact for basic IT and technical support, requiring a solid understanding of both Windows and Android ecosystems to assist with daily operational needs. Beyond technical maintenance, the position focuses on organizational excellence within the smart meter workshop. The candidate will collaborate with management to support technical activities and implement ITIL processes to improve service delivery. This role is ideal for a proactive individual with a background in engineering or IT who is eager to learn about embedded hardware and firmware interactions in a professional setting.
Key Requirements
Diploma or Degree in Computer Engineering, IT, Electronic, or Mechanical Engineering.
Minimum of 2 years’ experience in a similar technical or IT support role.
Proven experience in configuring and supporting Windows 10 computers.
Hands-on experience in supporting and troubleshooting Android mobile devices.
Working knowledge of Microsoft Office 365 user and group administration.
0 Negotiable or Not Mentioned
Tanzania, Arusha
1 day ago
ideon.co.tz
14 Applied 10 Pro Applied
ideon, a leading provider of Business Outsourcing Solutions, is actively seeking a diligent and skilled Cashier/Administrator to join their team in Arusha, Tanzania. This dual-role position is crucial for managing daily financial transactions and administrative tasks, ensuring smooth operations and excellent service delivery within a fast-paced environment. The ideal candidate will be responsible for upholding high standards of accuracy and efficiency in all duties. Key responsibilities for this role include managing cash and card transactions, processing payments, handling customer inquiries, and maintaining accurate financial records. The Cashier/Administrator will also be involved in various administrative duties such as data entry, document organization, and supporting general office functions. Proficiency in Point of Sale (PoS) systems and strong reconciliation skills are essential, alongside a commitment to providing exceptional customer service and maintaining operational integrity.
Key Requirements
Certificate or Diploma in Banking & Finance, Accounting, or a related field.
Proven experience working in a hotel, liquor store, supermarket, or retail environment.
Strong customer service and communication skills.
Good record-keeping and administrative abilities.
Computer literacy and practical knowledge of PoS operations, including reconciliations.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
21 days ago
paulsamgroup.co.tz
11 Applied 8 Pro Applied
Paulsam Group Consultancy Services is seeking a dedicated and professional individual to join their team as an Office Administrator / Receptionist. This role is pivotal in maintaining a welcoming and professional atmosphere for clients and visitors, acting as the primary point of contact for the office. The successful candidate will be part of a passionate and growing work environment that values excellence and professionalism. The role involves managing the front desk, coordinating office schedules, and ensuring that all administrative tasks are completed efficiently. Beyond typical reception duties, the individual will be responsible for hospitality tasks such as preparing refreshments and maintaining the organization of common areas. This position offers a great opportunity for someone with strong organizational skills and a positive attitude to contribute to a thriving consultancy firm in Dar es Salaam.
Key Requirements
Minimum education: Certificate or Diploma in Office Administration, Office Management, or Secretarial Studies.
Fluency in both English and Swahili with excellent communication skills.
Proficient in Microsoft Office applications including Word, Excel, and Email management.
Maintain a professional appearance and a consistently positive, helpful attitude.
Ability to prepare tea, coffee, and simple meals for staff and visitors as required.
~1,500,000 Mentioned
Tanzania, Dar es Salaam
1 day ago
amsol.africa
59 Applied 41 Pro Applied
Amsol Africa Management Solutions Ltd is seeking a highly motivated, customer-focused, and detail-oriented Operations Officer to join its team at a Visa Application Centre (VAC) in Dar es Salaam, Tanzania. The successful candidate will play a crucial role in supporting the efficient processing of visa applications, ensuring a seamless and compliant experience for all applicants. This is a full-time position offering a gross salary of TZS 1,500,000 per month. Key responsibilities include processing and verifying visa application documents, effectively handling customer inquiries, and providing comprehensive support to applicants throughout the process. The role also involves meticulous management of applicant data and records, active participation in passport dispatch and various operational activities, and strict adherence to established Standard Operating Procedures (SOPs) and service standards to maintain high-quality service delivery. Qualified male candidates are encouraged to apply.
Key Requirements
Diploma or Bachelor's Degree in a relevant field.
0-12 months of professional experience; fresh graduates are highly encouraged to apply.
Demonstrated strong customer service orientation and excellent communication skills, both verbal and written.
Proficiency in typing and accurate data entry.
Competence in using Microsoft Office Suite (Word, Excel, Outlook).
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
2 days ago
crowneplazadaressalaam.com
12 Applied 8 Pro Applied
Crowne Plaza Dar es Salaam is actively seeking enthusiastic, passionate, and energetic individuals to commence their careers within the vibrant hospitality sector. As a globally recognized brand, Crowne Plaza offers a unique opportunity for aspiring professionals to grow and develop their skills. The hotel is particularly interested in individuals who are eager to learn and contribute to a dynamic Food & Beverage team. This entry-level role focuses on F&B Service, specifically as a Waiter or Waitress. Successful candidates will be responsible for providing excellent service to guests, assisting with order taking, food and beverage delivery, and ensuring a pleasant dining experience. This position is ideal for fresh graduates and individuals with no prior experience who are looking to kickstart their professional journey in a supportive and learning-oriented environment.
Key Requirements
No prior experience required
Must be a Tanzanian national
Basic communication skills
A positive attitude
A strong willingness to learn