CUSTOMER SERVICES OFFICER (CALL CENTER) (30 VACANCIES) @ VUNJABEI GROUP
Vunjabei Bet Company Limited is seeking passionate and energetic individuals to fill thirty vacancies for the role of Customer Services Officer within our Call Center department. The ideal candidates will act as the first point of contact for our customers, providing assistance and resolving issues related to our betting services. You will be responsible for delivering high-quality service, maintaining professional communication, and ensuring a positive user experience for all clients. Successful applicants will join a dynamic team in a fast-growing company. Responsibilities include handling inbound and outbound calls, assisting users with account queries, and promoting responsible gaming practices. Applicants must have a deep understanding of the betting industry and be proficient in both English and Swahili to cater to our diverse customer base. We offer a vibrant work environment and the opportunity for career growth within the Vunjabei Group.
Key Requirements
Female or Male candidates below 35 years of age.
Strong knowledge and understanding of the betting industry is the number one requirement.
Must be fluent in both English and Swahili.
Minimum education level: Advanced Secondary Certificate, Certificate, or Diploma in any field.
Excellent customer care and communication skills.
Basic computer and smartphone application knowledge.
At least 1 year of experience in a similar position (added advantage).
A Degree in any field will be an added advantage.
Ability to handle high-pressure environments and solve customer complaints effectively.
Availability to work flexible hours and shifts within a call center environment.