Best Talent Reach (BTR) 17 Jobs Found for "guest service"

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RETAIL ATTENDANT (2 POSITIONS) @ ZOMA

0 Negotiable or Not Mentioned Tanzania, Zanzibar 10 days ago elrzanzibar.com 11 Applied 8 Pro Applied

Join ZOMA as a Retail Attendant at the airport, where you will be the face of our brand to travelers from around the world. In this fast-paced environment, you will deliver great service, assist customers with their purchases, and ensure that every visitor has a welcoming and memorable experience. Your role involves managing sales, maintaining product displays, and contributing to a supportive team culture that values excellence and positive customer interactions.

This position offers an exciting opportunity to grow your career in the travel retail industry while working in a dynamic, international atmosphere. You will work within a supportive team focused on making a positive impact every day. If you are passionate about customer service and enjoy the energy of a vibrant airport setting, we encourage you to apply and become a key part of our operations at Zanzibar's airport facility.

Key Requirements

Proven experience in a retail environment or similar customer-facing role. Strong interpersonal and communication skills to interact with diverse airport travelers. Ability to operate point-of-sale (POS) systems and handle cash/card transactions accurately. Flexibility to work in shifts, including early mornings, late nights, weekends, and holidays. Basic knowledge of inventory management and stock replenishment techniques.
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GUEST RELATIONS OFFICER @ THE RESIDENCE ZANZIBAR

0 Negotiable or Not Mentioned Tanzania, Zanzibar 11 days ago theresidence.com 14 Applied 10 Pro Applied

The Residence Zanzibar is seeking a dedicated Guest Relations Officer to join our professional hospitality team. The successful candidate will be responsible for ensuring that all guests receive a high level of service and personal attention throughout their stay, from arrival to departure. This role involves managing guest inquiries, handling feedback with grace, and ensuring a seamless experience. As a Guest Relations Officer, you will work closely with other departments to maintain the highest standards of hospitality and create memorable experiences for our visitors.

Candidates must be local residents with a strong background in customer service within the luxury hotel sector. Fluency in both English and French is essential for effective communication with our diverse international clientele. Familiarity with the PMS-Opera system is a core requirement for this role to manage guest profiles and bookings efficiently. We are looking for individuals who are proactive, detail-oriented, and capable of multitasking in a fast-paced resort environment.

Key Requirements

At least 2 years of experience in a similar position. Strong communication and multitasking skills. Excellent customer service abilities. Familiar with the PMS-Opera system. Fluent in English with strong communication skills.
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RECEPTIONIST @ THE RESIDENCE ZANZIBAR

0 Negotiable or Not Mentioned Tanzania, Zanzibar 11 days ago theresidence.com 13 Applied 9 Pro Applied

The Residence Zanzibar is looking for a professional and welcoming Receptionist to be the first point of contact for our guests. This role is crucial in creating a positive first impression and providing exceptional service throughout the guest's stay. The ideal candidate will be responsible for checking guests in and out, managing room reservations, and providing detailed information about the resort's facilities and local Zanzibar attractions. You will serve as the primary link between the guests and the resort's various services.

Candidates must be fluent in English and have previous experience in a similar role within the hospitality industry. Being a local resident and having familiarity with the PMS-Opera system are essential requirements for this position. You will work in a fast-paced environment requiring excellent multitasking and interpersonal communication skills. Additional language skills are considered a distinct advantage as they help us better serve our international guests.

Key Requirements

At least 2 years of experience in a similar position. Strong communication and multitasking skills. Excellent customer service abilities. Familiar with the PMS-Opera system. Excellent interpersonal communication skills.
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RECREATION MANAGER @ JAZHOTELS

0 Negotiable or Not Mentioned Tanzania, Zanzibar Michamvi Kae 11 days ago jazhotels.com 8 Applied 6 Pro Applied

Jazhotels is seeking a dedicated Recreation Manager to join our vibrant team in Zanzibar. The successful candidate will be responsible for leading, organizing, and supervising all guest recreational activities, ensuring a fun and safe environment for visitors of all ages. This role is pivotal in creating memorable experiences for guests through well-planned daily entertainment programs, special events, and high-energy engagement activities. You will be at the heart of the guest experience, ensuring that every stay is filled with excitement and satisfaction.

In addition to activity planning, the Recreation Manager will lead and support the recreation team, fostering a culture of excellence and safety. You will oversee the maintenance of all equipment and facilities to ensure they meet high standards. A key part of the role involves interacting directly with guests to gather feedback and improve programs, as well as developing innovative new recreational concepts. The position is based in the scenic Michamvi Kae region of Zanzibar, providing a unique opportunity to work in a world-class tourism destination. Applications must be submitted by October 6, 2026.

Key Requirements

Must be a Tanzanian national Proven experience in recreation management or a similar role within the hospitality industry Strong leadership skills to manage and motivate a recreation team Ability to design and supervise diverse guest entertainment programs Excellent interpersonal and communication skills for guest interaction
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TRAVEL CONSULTANT @ SAFARI QUEST ADVENTUREZ

0 Negotiable or Not Mentioned Tanzania, Zanzibar 13 days ago safariquestadventurez.com 10 Applied 7 Pro Applied

Safari Quest Adventurez is seeking a passionate and detail-oriented Travel Consultant to join our team in Zanzibar, Tanzania. In this role, you will be responsible for guiding international and local travelers through the process of planning and booking their ideal safari and coastal adventures. You will serve as an ambassador for the wild beauty of Tanzania, crafting unique experiences that leave a lasting impression on our clients while maintaining the high standards of service our company is known for. Your primary duties will involve the creation of customized itineraries that cater to the specific needs and interests of each traveler. You will professionally handle all customer inquiries, promote our diverse range of travel packages, and foster strong relationships with both clients and local service providers. This position offers a dynamic work environment with significant opportunities for professional growth and the chance to interact with a global clientele in one of the world's most beautiful travel destinations.

Key Requirements

Diploma or Degree in Tourism, Hospitality, Business, or a related field of study. Excellent communication and interpersonal skills to assist a diverse range of clients. Comprehensive knowledge of Tanzania's tourism destinations, including parks and beaches. Previous experience in sales and marketing is highly preferred for this role. Proficiency in Microsoft Office applications and various online communication platforms.
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RECEPTIONIST (DAY AND NIGHT SHIFTS) @ MAISHA MATAMU BOUTIQUE

0 Negotiable or Not Mentioned Tanzania, Zanzibar 18 days ago maisha-matamu.com 15 Applied 11 Pro Applied

Maisha Matamu Boutique is hiring professional Receptionists for both day and night shifts at our stunning Paje Beach location in Zanzibar. As the first point of contact for our guests, the Receptionist plays a critical role in embodying the beauty and simplicity of island life. You will be responsible for providing a warm welcome, managing check-ins and check-outs, and ensuring that guests feel a deep emotional connection to the local culture from the moment they arrive at our 19-suite oasis.

Working in a boutique environment requires a high degree of adaptability and attention to detail. You will assist guests in navigating their stay, offering insights into our locally sourced culinary experiences and curated antiques. This role is perfect for a hospitality professional who is passionate about sustainability and meaningful community support. Accommodation and meals are provided on-site in Zanzibar to ensure our team can fully immerse themselves in the Maisha Matamu experience.

Key Requirements

Bachelor degree in Hospitality Business Administration or equivalent. 3 - 5 years of experience as a Receptionist or Front Desk Agent. Excellent communication and interpersonal skills. Proficiency in using Property Management Systems (PMS) and office software. Fluency in English; knowledge of Swahili or another language is a plus.
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POOL ATTENDANT @ MAISHA MATAMU BOUTIQUE

0 Negotiable or Not Mentioned Tanzania, Zanzibar 18 days ago maisha-matamu.com 12 Applied 8 Pro Applied

We are looking for a vigilant and friendly Pool Attendant to manage our pool area at Maisha Matamu Boutique in Paje Beach, Zanzibar. The Pool Attendant is responsible for the safety and comfort of guests enjoying our water facilities, ensuring the area remains a serene and clean environment. This role involves regular maintenance of the pool deck, monitoring water quality, and providing exceptional service to guests as they relax by the serenity of the white sands.

As part of our commitment to sustainability and authentic experiences, the Pool Attendant will also assist in maintaining the natural beauty of the surrounding landscape. You will work in a team that values ethical practices and the support of the local community. The role requires a candidate who is physically fit and capable of working in an outdoor island setting while maintaining the high standards expected of a luxury boutique destination.

Key Requirements

Bachelor degree in Hospitality Business Administration or equivalent. 3 - 5 years of experience in pool maintenance or life-guarding. Proficiency in water chemistry and pool cleaning procedures. Excellent physical fitness and ability to work in outdoor environments. Fluency in English; knowledge of Swahili or another language is a plus.
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