0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
9 Applied 6 Pro Applied
Marsjsstd Private Hospital is inviting applications from passionate and innovative individuals for the position of Customer Experience Officer in Zanzibar. The core mission of this role is to enhance patient satisfaction and ensure overall service excellence within our established healthcare environment. As a creative and service-driven professional, you will identify opportunities for continuous improvement and implement strategies that put the patient first, ensuring every interaction reflects the hospital's core values.
You will be responsible for analyzing patient feedback and reporting on service quality principles to help the hospital maintain its reputation for excellence. This role requires high levels of professionalism, attention to detail, and the ability to build strong interpersonal relationships with both patients and clinical staff. If you are a dedicated professional who is passionate about improving the patient journey in a healthcare setting, we encourage you to apply for this full-time role.
Key Requirements
Bachelor's Degree in Customer Experience, Business, or a related field.
Deep understanding of patient satisfaction and service quality principles.
Strong interpersonal and relationship-building skills.
Ability to identify opportunities for continuous process improvement.
High level of professionalism and meticulous attention to detail.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
9 Applied 3 Ultra Applied
A leading private hospital in Zanzibar is looking for an experienced and dynamic Customer Service Manager to lead and strengthen our patient service operations. With a high-volume patient flow of 300-400 customers daily, the manager will be responsible for overseeing the front office team and developing comprehensive customer service strategies and standards. You will be expected to monitor patient satisfaction closely and ensure that every individual receives exceptional service during their visit.
Beyond team supervision, the role involves training, mentoring, and evaluating staff to maintain high performance and service standards. You will handle escalated complaints professionally, prepare detailed reports on service trends, and work closely with hospital management to implement improvement initiatives. This leadership role is vital for fostering a positive, service-oriented culture that aligns with the hospital's values of excellence, integrity, and teamwork.
Key Requirements
Bachelor's Degree in Business Administration, Healthcare Management, or Public Relations.
Minimum of 4-6 years of experience in customer service management.
Proven experience within the healthcare or hospitality sectors.
Strong leadership and team management skills to direct a front office team.
Excellent communication, conflict resolution, and organizational abilities.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
7 Applied 5 Pro Applied
Marsjsstd Private Hospital in Zanzibar is seeking a professional, compassionate, and highly organized Customer Service Officer to join our dedicated healthcare team. This role is central to our daily operations, as the hospital serves between 300 to 400 patients and clients each day. You will be the first point of contact, responsible for welcoming and assisting patients, coordinating appointments, and handling various inquiries, complaints, and follow-ups with empathy and efficiency.
In this position, you will guide patients through registration, billing, and service procedures while maintaining accurate records and feedback to improve service standards. The successful candidate will work in a fast-paced environment, ensuring an excellent patient experience and upholding the hospital's reputation for quality care. This is a full-time position located in Zanzibar, requiring a candidate who can maintain a patient-centered approach and professional demeanor at all times.
Key Requirements
Diploma or Bachelor's Degree in Customer Service, Business Administration, or Healthcare Administration.
Minimum of 2 years of experience in customer service, preferably in a hospital environment.
Excellent communication and interpersonal skills to interact with diverse patients.
Strong problem-solving abilities and the capacity to work under pressure.
Computer literacy and familiarity with modern hospital information systems.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
8 days ago
roarcapital.co.tz
7 Applied 5 Pro Applied
Roar Capital is seeking an experienced Food & Beverage Manager to lead our dining and beverage operations in Zanzibar. You will be responsible for overseeing all aspects of the F&B department, including staff management, menu development, and financial performance, ensuring every guest enjoys a world-class dining experience. This role requires a leader who can balance administrative duties with floor presence, mentoring staff to provide exceptional service. You will work to optimize inventory, manage supplier relationships, and ensure full compliance with all health and safety regulations.
Key Requirements
Degree or Diploma in Hospitality or F&B Management.
At least 5 years of management experience in a high-volume F&B environment.
Strong leadership and team management capabilities.
Comprehensive knowledge of food and beverage trends.
Proven track record in cost control and revenue maximization.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
8 days ago
baraza-zanzibar.com
7 Applied 5 Pro Applied
Zawadi Hotel Limited, a member of The Zanzibar Collection, is currently seeking a passionate and qualified Cook to join our esteemed culinary team in Zanzibar. The successful candidate will play a vital role in maintaining the high standards of food quality and presentation that our guests expect, working within a fast-paced and luxury hospitality environment. This position offers an exciting opportunity for a culinary professional to showcase their skills and contribute to a team dedicated to excellence in service.
In this role, you will be responsible for preparing and cooking a variety of dishes while strictly adhering to food safety, hygiene, and sanitation protocols. You will collaborate with the kitchen staff to ensure efficient operations and assist in managing inventory and minimizing waste. We are looking for a dedicated individual who is eager to grow within the hospitality industry and who possesses a strong work ethic and a commitment to professional development. If you meet the qualifications and are ready for a new challenge, we welcome your application.
Key Requirements
Certificate or Diploma in Culinary Arts, Food Production, or a related field.
Minimum of 2 years' professional experience in a similar role within the hospitality industry.
Comprehensive knowledge of food preparation techniques and international cuisine.
Strict adherence to hygiene, sanitation, and safety standards (HACCP knowledge is a plus).
Ability to work efficiently and maintain high standards in a fast-paced environment.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
10 days ago
elrzanzibar.com
10 Applied 7 Pro Applied
ZOMA is looking for passionate Baristas to join our airport team and brew happiness for our customers. As a Barista, you will craft high-quality beverages that brighten every traveler's day, ensuring a consistent and exceptional coffee experience. This role requires a blend of technical skill, speed, and a genuine love for hospitality in one of the most exciting and high-traffic work environments available.
Being part of our team means working in a supportive atmosphere where your skills and career can grow through daily challenges and experiences. You will play a vital role in creating memorable experiences for passengers passing through Zanzibar's airport. If you have a passion for coffee and enjoy the energy of a fast-paced setting where every day brings something new, this is the perfect opportunity for you to make a positive impact.
Key Requirements
Previous experience as a barista or in a high-volume cafe environment.
Proficiency in operating professional espresso machines and coffee grinders.
Knowledge of various coffee brewing methods and standard beverage recipes.
Excellent customer service skills with a friendly and outgoing personality.
Ability to work quickly and efficiently under pressure during peak airport hours.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar Michamvi Kae
11 days ago
jazhotels.com
8 Applied 6 Pro Applied
Jazhotels is seeking a dedicated Recreation Manager to join our vibrant team in Zanzibar. The successful candidate will be responsible for leading, organizing, and supervising all guest recreational activities, ensuring a fun and safe environment for visitors of all ages. This role is pivotal in creating memorable experiences for guests through well-planned daily entertainment programs, special events, and high-energy engagement activities. You will be at the heart of the guest experience, ensuring that every stay is filled with excitement and satisfaction.
In addition to activity planning, the Recreation Manager will lead and support the recreation team, fostering a culture of excellence and safety. You will oversee the maintenance of all equipment and facilities to ensure they meet high standards. A key part of the role involves interacting directly with guests to gather feedback and improve programs, as well as developing innovative new recreational concepts. The position is based in the scenic Michamvi Kae region of Zanzibar, providing a unique opportunity to work in a world-class tourism destination. Applications must be submitted by October 6, 2026.
Key Requirements
Must be a Tanzanian national
Proven experience in recreation management or a similar role within the hospitality industry
Strong leadership skills to manage and motivate a recreation team
Ability to design and supervise diverse guest entertainment programs
Excellent interpersonal and communication skills for guest interaction
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
17 days ago
theresidence.com
21 Applied 15 Pro Applied
The Residence Zanzibar is a luxury five-star resort located on the southwest coast of Zanzibar, near the village of Kizimkazi. We are seeking a diligent and organized Store Keeper to manage our inventory and supply operations. The role involves overseeing the storage and distribution of materials to ensure the resort's high-end hospitality services operate smoothly. You will be responsible for maintaining the physical and digital integrity of our stores, contributing to the exceptional standards expected by our guests at this 32-hectare tropical estate.
The successful candidate will be tasked with receiving goods, maintaining accurate stock levels, and participating in regular audits to ensure financial and operational transparency. This position requires a professional who is detail-oriented and proficient in stock management systems. By joining the global collection of The Residence by Cenizaro, you will have the opportunity to grow within a prestigious environment that blends Swahili, Omani, Indian, and European cultures. Your work will directly support our commitment to sustainable tourism and community excellence in the Zanzibar region.
Key Requirements
Minimum 2 years of experience in storekeeping or inventory management.
Proficiency in receiving, recording, and issuing materials within a store environment.
Ability to maintain accurate inventory and stock levels at all times.
Commitment to ensuring proper storage, labelling, and cleanliness of the store area.
Capability to assist in formal stock takes and financial audits.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
18 days ago
maisha-matamu.com
9 Applied 6 Pro Applied
We are looking for a vigilant and friendly Pool Attendant to manage our pool area at Maisha Matamu Boutique in Paje Beach, Zanzibar. The Pool Attendant is responsible for the safety and comfort of guests enjoying our water facilities, ensuring the area remains a serene and clean environment. This role involves regular maintenance of the pool deck, monitoring water quality, and providing exceptional service to guests as they relax by the serenity of the white sands.
As part of our commitment to sustainability and authentic experiences, the Pool Attendant will also assist in maintaining the natural beauty of the surrounding landscape. You will work in a team that values ethical practices and the support of the local community. The role requires a candidate who is physically fit and capable of working in an outdoor island setting while maintaining the high standards expected of a luxury boutique destination.
Key Requirements
Bachelor degree in Hospitality Business Administration or equivalent.
3 - 5 years of experience in pool maintenance or life-guarding.
Proficiency in water chemistry and pool cleaning procedures.
Excellent physical fitness and ability to work in outdoor environments.
Fluency in English; knowledge of Swahili or another language is a plus.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
18 days ago
maisha-matamu.com
5 Applied 4 Pro Applied
Maisha Matamu Boutique is seeking a skilled Spa Therapist to provide soulful and authentic wellness experiences at our spa in Paje Beach, Zanzibar. Our spa is a cornerstone of the emotional connection we offer guests, utilizing locally sourced ingredients and traditional techniques to promote healing and relaxation. The ideal candidate will have a deep understanding of wellness practices and a passion for crafting personalized journeys for our guests within our 19-suite sanctuary.
In this role, you will be expected to maintain the highest standards of hygiene and professionalism while reflecting the serene atmosphere of our island location. You will work within a framework of sustainability and ethical practices, ensuring every treatment contributes to the guest's overall sense of peace and privacy. This is a mandatory position for Tanzanian nationals with significant experience in high-end hospitality environments.
Key Requirements
Bachelor degree in Hospitality Business Administration or professional certification in Spa Therapy.
3 - 5 years of experience as a Spa Therapist in a high-end resort.
Expertise in various massage techniques, body treatments, and facials.
Fluency in English; knowledge of Swahili or another language is a plus.
Must be a Tanzanian candidate.