0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
34 days ago
gmail.com
8 Applied 2 Ultra Applied
Unforgettable Escapades is seeking a dedicated and enthusiastic Travel Experience Executive to join our dynamic team in Dar es Salaam. The successful candidate will be responsible for creating memorable travel experiences for our clients by providing expert planning services and end-to-end support. You will work closely with clients to understand their needs, design customized itineraries, and ensure every detail of their journey is meticulously handled. In addition to planning, the role involves building strong relationships with local vendors and staying updated on the latest tourism trends in Tanzania. We are looking for someone with a passion for travel and a commitment to excellence. If you have the required experience and a desire to contribute to a growing travel company, we invite you to apply and help our clients explore the beauty of Tanzania.
Key Requirements
1-3 years of professional experience in the travel or tourism industry.
Excellent verbal and written communication skills in English and Swahili.
Proven experience in travel planning and providing high-quality client support.
Deep knowledge of Tanzania tourism and popular travel destinations within the region.
Proficiency in using Microsoft Office and travel booking software.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
34 days ago
gmail.com
8 Applied 6 Pro Applied
Unforgettable Escapades is seeking a dedicated Travel Experience Executive to join our vibrant team in Dar es Salaam. In this role, you will be the primary point of contact for clients, responsible for crafting bespoke travel itineraries that showcase the best of Tanzania. Your duties will include managing client inquiries, booking accommodations and transportation, and providing end-to-end support to ensure every traveler enjoys a seamless and unforgettable journey.
The successful candidate will possess a blend of organizational expertise and exceptional interpersonal skills. Beyond travel planning, you will be expected to maintain strong relationships with local vendors and stay updated on the latest tourism trends within the region. If you are a proactive professional with a passion for travel and a commitment to excellence, we invite you to apply and help us redefine the travel experience for our global clientele.
Key Requirements
1-3 years of experience in the travel or tourism industry.
Strong verbal and written communication skills in English and Swahili.
Proven experience in travel planning and client support roles.
In-depth knowledge of Tanzania's tourism attractions and logistics is an added advantage.
Proficiency in using Microsoft Office Suite and travel booking software.
0 Negotiable or Not Mentioned
Tanzania
35 days ago
asyx.co.tz
25 Applied 18 Pro Applied
Asyx Group is looking for a dedicated and professional Call Center Agent to join our growing team. In this role, you will be the first point of contact for our customers, responsible for handling both inbound and outbound calls with a high degree of professionalism. Your primary goal will be to provide accurate and timely support while ensuring that all customer inquiries are resolved efficiently. You will also be tasked with performing precise data entry and maintaining detailed records of all interactions to support our quality assurance standards.
Beyond call handling, the successful candidate will effectively utilize various call center tools, software, and systems to streamline operations and meet established performance targets and Key Performance Indicators (KPIs). We are seeking an individual who is not only technically proficient with computers but also possesses the interpersonal skills necessary to represent our brand positively. This position offers an opportunity to work in a dynamic environment where customer satisfaction is our top priority.
Key Requirements
Handle inbound and outbound calls professionally and courteously.
Provide accurate, valid, and complete information by using the right methods/tools.
Perform accurate data entry and maintain comprehensive records of customer interactions.
Utilize call center software and multi-line phone systems effectively.
Consistently meet or exceed set performance targets and Key Performance Indicators (KPIs).
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
33 days ago
cbrt.org
22 Applied 15 Pro Applied
CCBRT (Comprehensive Community Based Rehabilitation in Tanzania) is seeking two dynamic individuals for the role of Call Center Agent under their Work Exposure Placement program. As a Call Center Agent, you will manage hotlines, answer inquiries, handle complaints, and troubleshoot problems for customers, patients, and ambassadors. You will be responsible for identifying customer needs, clarifying information, and providing effective solutions to ensure high levels of customer satisfaction and engagement. This position offers a unique opportunity for fresh graduates to gain professional experience in a leading healthcare social enterprise. The role involves building sustainable relationships by going the extra mile for every caller. Candidates are expected to follow up on customer calls when necessary and maintain accurate records of interactions. The placement is based in Dar es Salaam, within CCBRT's facility which serves as a critical referral center for specialized health services. Applicants should be prepared to work in a fast-paced environment, demonstrating flexibility and a proactive approach to learning within the medical and rehabilitation sector.
Key Requirements
Degree or Diploma in Marketing, Business Administration, Mass communication or any related field
Previous experience in customer support role
Strong phone and verbal communication skills along with attention to details
Familiarity with Customer Relationship Management systems and practices
Computer literate
0 Negotiable or Not Mentioned
Tanzania
47 days ago
dlc.co.tz
8 Applied 2 Ultra Applied
We are looking for a dedicated Customer Service Representative to join our team at DLC COMPANY LIMITED. In this role, you will be the primary link between our company and our valued customers, handling inquiries and complaints with efficiency and professionalism. Your main objective will be to provide accurate information about our services and build lasting positive relationships with every client you interact with.
You will be responsible for following up on customer needs to ensure high levels of satisfaction and service quality. This role requires a proactive individual who can solve problems on the fly and represent our company's commitment to 'Ubora, Uaminifu, na Huduma Bora'. If you are passionate about helping people and have great communication skills, we invite you to apply.
Key Requirements
Education: Form Four (O-Level) certificate or higher.
Strong communication and problem-solving skills.
Ability to speak and write fluently in Swahili and English.
Previous experience in a customer service environment is highly desirable.
Ability to handle customer complaints calmly and professionally.
0 Negotiable or Not Mentioned
Tanzania
29 days ago
ekomobility.co
11 Applied 8 Pro Applied
The Intern at Ekomobility Limited will play a vital role in supporting the daily operations of the company. Primary responsibilities include assisting with administrative tasks, facilitating effective communication within the team, and providing excellent customer support. The intern will also be involved in data management and reporting, ensuring that all records are accurate and up-to-date. This position is designed to offer practical work experience and a deep dive into the professional standards and processes of the organization.
Beyond administrative duties, the successful candidate will focus on developing their professional skills and contributing to the overall team objectives. The role requires a high degree of adaptability and the ability to maintain smooth and efficient operations. By working closely with various departments, the intern will gain valuable insights into the mobility industry and build a strong foundation for their future career.
Key Requirements
Must possess a Diploma or Bachelor's Degree in a relevant field.
Demonstrate excellent organizational skills to handle multiple tasks.
Maintain professional phone etiquette when dealing with clients.
Exhibit high proficiency in Microsoft Office applications.
Show strong written and verbal communication skills.
0 Negotiable or Not Mentioned
Tanzania, Arusha
35 days ago
epicbr.co.tz
7 Applied 2 Ultra Applied
epIcBR is seeking a dedicated Travel & Tour Consultant to assist clients with comprehensive travel planning, including tour arrangements and detailed itinerary design. The role involves managing hotel reservations, coordinating transport, and providing expert advice on destinations to enhance the overall customer experience. Consultants must handle inquiries, complaints, and booking modifications with high levels of professionalism while ensuring all documentation complies with international travel regulations.
The successful candidate will also play a key role in promoting the company's travel services through proactive marketing and customer engagement strategies. Responsibilities include processing payments and invoices accurately while maintaining a high standard of customer service. This position is based in Arusha and is ideal for professionals with a passion for hospitality and tourism management.
Key Requirements
Diploma or Bachelor's Degree in Tourism, Hospitality, or related field.
3 years of experience in travel & tour operations.
Strong knowledge of travel booking systems & tour planning.
Excellent communication & customer service skills.
Ability to manage multiple bookings & deadlines efficiently.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
31 days ago
equitybank.co.tz
12 Applied 8 Pro Applied
We are looking for five energetic individuals to join our team as Relationship Officers in the Contact Center. This role is crucial for maintaining Equity Bank Tanzania's reputation for excellent customer service. As the first point of contact, you will handle inquiries, resolve complaints, and guide customers through our digital and traditional banking platforms. Your objective is to ensure every caller receives professional, accurate, and timely assistance.
The position demands a high level of multi-tasking and the ability to process information quickly. Candidates must be comfortable using various communication tools and databases to manage customer interactions. By joining our contact center team, you will have the opportunity to develop a deep understanding of banking operations and contribute to a culture of service excellence that drives our bank's growth in the Tanzanian market.
Key Requirements
Bachelor’s degree in Business, Public Relations, Marketing, or a similar discipline.
Previous experience working in a call center or customer-facing role, preferably in banking.
Fluent in both written and spoken English and Swahili.
Exceptional active listening and conflict-resolution skills.
Ability to navigate multiple computer systems and CRM tools simultaneously.
0 Negotiable or Not Mentioned
Tanzania
40 days ago
gmail.com
9 Applied 6 Pro Applied
We are looking for a professional and empathetic Customer Care representative to join our team at ESTHER LUXURY COACH. The successful candidate will be the primary point of contact for our customers, responding promptly to inquiries through various communication channels. You will be tasked with resolving customer complaints efficiently, processing orders and applications, and ensuring that every customer receives professional support that reflects our brand's luxury standards.
You must develop an in-depth understanding of our products and services to answer questions accurately and provide feedback on the efficiency of our service processes. This role requires maintaining a calm and helpful demeanor, even when dealing with stressed or upset customers. By providing high-quality support and ensuring total customer satisfaction, you will play a vital role in maintaining the reputation and growth of our transportation services.
Key Requirements
General education degree or equivalent qualification.
Proven experience working in customer support or a related field.
Ability to stay calm and professional under pressure.
Comfortable using computers and customer management software.
Strong verbal and written communication skills.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
eximbank.co.tz
6 Applied 4 Pro Applied
The IT Service Delivery Manager at Exim Bank (T) Ltd is a pivotal role focused on ensuring the seamless delivery of information technology services across the organization. This position requires overseeing critical IT service management functions, including incident management, access management, and change management, while maintaining high standards of user support and service continuity. The successful candidate will lead the resolution of user issues across various channels, ensure compliance with internal governance frameworks, and work closely with cross-functional teams to optimize operational efficiency. Additionally, the role involves proactive monitoring of servers, networks, and applications to mitigate system disruptions in real-time. The Senior Manager will be responsible for managing the Change Advisory Board (CAB) processes, conducting impact analyses, and ensuring that all IT changes align with regulatory standards. By fostering collaboration between system administrators, network engineers, and development teams, the role ensures that IT infrastructure remains secure and responsive to the needs of the banking sector.
Key Requirements
Degree in Information Systems, Computer Engineering, or Business Administration.
Strong analytical thinking and proactive problem-solving abilities.
Possession of ITIL certifications is considered a significant advantage.
Extensive experience managing large project teams including third-party vendors.
In-depth understanding of customer segments and relevant telecom products.