Best Talent Reach (BTR) 100 Jobs Found for "customer experience"

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PORTER @ UNIQUEROYALHOTELANDSUITES

0 Negotiable or Not Mentioned Tanzania 15 days ago GMAIL.COM 15 Applied 11 Pro Applied

UNIQUEROYALHOTELANDSUITEs is seeking a dedicated and energetic Porter to join our hospitality team. The successful candidate will be the first point of contact for our guests, assisting them with their luggage and ensuring they feel welcomed from the moment they arrive. This role requires a high level of physical stamina and a commitment to providing exceptional service to all visitors. In addition to luggage handling, the Porter will be responsible for maintaining the cleanliness of the lobby area and providing guests with directions or information about hotel amenities. We are looking for an individual who is hardworking, punctual, and possesses a positive attitude. The selected candidate will help create a lasting first impression for our establishment. Detailed interviews for this position are scheduled for Monday, 01 June 2026.

Key Requirements

Physically fit and able to lift and carry heavy luggage. Strong interpersonal and verbal communication skills. Professional and well-groomed appearance at all times. Willingness to work in shifts, including nights, weekends, and holidays. Basic understanding of hotel operations and safety protocols.
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HOTEL GENERAL MANAGER @ BLUEBIRD LODGE

0 Negotiable or Not Mentioned Tanzania, Arusha City 17 days ago gmail.com 44 Applied 31 Pro Applied

Bluebird Lodge is a newly established hotel located in the heart of Arusha City, Tanzania. We are seeking a highly motivated and experienced individual to join our team as a Hotel General Manager. This role is pivotal in establishing our brand presence and ensuring the delivery of high-quality hospitality services to our guests. The successful candidate will be responsible for overseeing day-to-day operations, including staff management, training, and sales strategies. You will play a crucial role in financial management, budgeting, and cost control to drive the company's success. Your leadership will ensure that our staff remains motivated and our customers receive exceptional service at all times. This position requires a strategic thinker who can handle multiple facets of hospitality management while maintaining high standards of excellence.

Key Requirements

Proven experience in a senior management role within the hospitality industry. Strong leadership and excellent communication skills. Ability to develop and implement effective sales and marketing strategies. Experience in financial management, including budgeting and revenue forecasting. Exceptional customer service skills and a guest-centric approach.
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CUSTOMER CARE OFFICER @ LUMAC

0 Negotiable or Not Mentioned Tanzania 17 days ago outlook.com 20 Applied 14 Pro Applied

As the Customer Care Officer at Lumac, you are the vital first point of contact for our valued clients. Your role is centered on delivering exceptional service by handling inquiries via telephone, WhatsApp, and email with professionalism and efficiency. You will play a key role in the sales cycle by following up on quotations, scheduling appointments, and keeping customers informed about their project status.

Beyond basic inquiries, you will be tasked with resolving customer complaints and ensuring that all feedback is handled in a way that preserves our reputation for excellence. By maintaining meticulous customer records and supporting the sales team with administrative tasks, you will ensure a seamless experience for our clients from their first interaction to the final project delivery.

Key Requirements

Diploma or Degree in a relevant field is preferred. At least 1 year of experience in customer service or a call-center environment. Fluent in both English and Swahili (written and spoken). Strong verbal and written communication skills. Ability to handle customer inquiries via WhatsApp, email, and phone professionally.
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CUSTOMER CARE OFFICER @ LUMAC

0 Negotiable or Not Mentioned Tanzania 17 days ago outlook.com 24 Applied 17 Pro Applied

As the first point of contact for Lumac, the Customer Care Officer plays a vital role in ensuring a positive customer experience. You will handle a high volume of inquiries via phone, WhatsApp, and email, providing timely and accurate information to prospective and existing clients. Your responsibilities include following up on quotations, scheduling appointments, and providing updates on ongoing projects.

The ideal candidate will be a problem-solver who can handle complaints with professionalism and maintain detailed customer records. By supporting the sales team and ensuring overall customer satisfaction, you contribute directly to Lumac’s reputation for excellence. Fluency in both English and Swahili is a mandatory requirement for this position.

Key Requirements

Diploma or Degree in any field (preferred). At least 1 year of experience in customer service or call-center. Full fluency in both English and Swahili. Strong communication and interpersonal skills. Ability to handle customer inquiries via phone, WhatsApp, and email.
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CUSTOMER SERVICE / CALL CENTER AGENT @ GREAT WALL TOBACCO COMPANY (T) LIMITED

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 17 days ago outlook.com 29 Applied 20 Pro Applied

Great Wall Tobacco Company (T) Limited is seeking a motivated and results-driven Customer Service / Call Center Agent to join its growing team in Tanzania. Based in Mikocheni, Dar es Salaam, the successful candidate will be responsible for supporting customers, distributors, and retailers by handling inquiries, resolving issues, coordinating orders, and maintaining excellent customer relationships. This role serves as a vital link between the company and its market, requiring a professional who can represent the brand with integrity and efficiency.

The daily duties involve answering inbound customer calls and messages, tracking orders, and coordinating logistics processes to ensure timely delivery and customer satisfaction. The agent will also be expected to maintain accurate records in CRM systems, prepare regular customer service updates, and meet specific response-time targets. This fast-paced environment requires someone who can handle complaints calmly and escalate complex issues when necessary to maintain high standards of service delivery.

Key Requirements

Female candidate aged between 25–30 years. Diploma or Bachelor’s Degree in Business Administration or a related field. Proven experience in a customer service or call center environment. Strong verbal and written communication skills in both English and Kiswahili. High level of computer literacy and proficiency in common office applications.
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FRONT OFFICE & BILLING CASHIER - 1 POST @ HEAMEDA-HOSPITAL

0 Negotiable or Not Mentioned Tanzania 17 days ago heameda-hospital.co.tz 11 Applied 8 Pro Applied

The Front Office & Billing Cashier role at Heameda Hospital is the first point of contact for our patients and visitors. This position requires a professional individual who can manage reception duties while accurately handling financial transactions and hospital billing. You will be responsible for checking in patients, managing the switchboard, and ensuring that all billing is processed correctly in accordance with hospital policies and insurance requirements.

Working at our facility in Tanzania, you will play a key role in the patient experience. Accuracy and transparency in financial dealings are paramount. We require a candidate who can balance high-volume customer service with meticulous attention to financial detail, ensuring that every patient interaction is handled with care and efficiency.

Key Requirements

Minimum 2 Years Experience Strong patient care and teamwork skills Proficiency in cash handling and financial reconciliation Knowledge of medical billing software and insurance procedures Excellent interpersonal and customer service skills
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INDOOR SALES EXECUTIVE @ INSPIREHR

0 Negotiable or Not Mentioned Tanzania, Arusha 17 days ago inspirehr.co.tz 15 Applied 11 Pro Applied

The Indoor Sales Executive at inspirehr will be the face of the showroom, specializing in bedding solutions and retail. The primary focus of this role is to drive revenue by promoting premium bedding products, assisting walk-in customers with their selections, and ensuring that sales targets are consistently met. By providing personalized recommendations and expert product knowledge, the executive will enhance the customer experience and foster brand loyalty through professional interaction.

Beyond direct sales, the Indoor Sales Executive is responsible for maintaining the visual standards of the showroom, managing customer inquiries from initial contact to final purchase, and preparing detailed sales reports for management review. This role requires a proactive individual who can build lasting relationships with clients and support marketing initiatives to increase showroom traffic. The position is based in Arusha, Tanzania, and offers a dynamic environment for retail professionals to grow their careers within the bedding and furniture industry.

Key Requirements

Diploma or Bachelor’s degree in Sales, Marketing, Business Administration, or a related field. Minimum of 2 to 4 years of proven experience in sales, retail, or a customer service-oriented environment. Excellent verbal and written communication skills to interact effectively with diverse customers. Strong interpersonal and negotiation skills to close sales and handle customer objections professionally. Proficiency in basic computer applications and hands-on experience with Point of Sale (POS) systems.
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RECEPTIONIST (DAY AND NIGHT SHIFTS) @ MAISHA MATAMU BOUTIQUE

0 Negotiable or Not Mentioned Tanzania, Zanzibar 18 days ago maisha-matamu.com 15 Applied 2 Casual Applied

Maisha Matamu Boutique is hiring professional Receptionists for both day and night shifts at our stunning Paje Beach location in Zanzibar. As the first point of contact for our guests, the Receptionist plays a critical role in embodying the beauty and simplicity of island life. You will be responsible for providing a warm welcome, managing check-ins and check-outs, and ensuring that guests feel a deep emotional connection to the local culture from the moment they arrive at our 19-suite oasis.

Working in a boutique environment requires a high degree of adaptability and attention to detail. You will assist guests in navigating their stay, offering insights into our locally sourced culinary experiences and curated antiques. This role is perfect for a hospitality professional who is passionate about sustainability and meaningful community support. Accommodation and meals are provided on-site in Zanzibar to ensure our team can fully immerse themselves in the Maisha Matamu experience.

Key Requirements

Bachelor degree in Hospitality Business Administration or equivalent. 3 - 5 years of experience as a Receptionist or Front Desk Agent. Excellent communication and interpersonal skills. Proficiency in using Property Management Systems (PMS) and office software. Fluency in English; knowledge of Swahili or another language is a plus.
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SALES REPRESENTATIVE @ DAY SPARKLE CONSULTANCY

~300,000 Mentioned Tanzania, Dar es Salaam 18 days ago daysparkle.co.tz 14 Applied 10 Pro Applied

Day Sparkle Consultancy is seeking a dedicated Sales Representative on behalf of a reputable client operating within the building materials industry. This role is based in the vibrant city of Dar es Salaam and requires a professional who is capable of driving sales growth and expanding the company's market presence. The successful candidate will be responsible for engaging with potential customers, understanding their construction needs, and providing expert advice on suitable building materials. The monthly salary for this position is TZS 300,000.

As a Sales Representative, you will play a critical role in the client's business development strategy. Your daily tasks will include identifying new business opportunities, conducting site visits, and negotiating contracts to ensure customer satisfaction and loyalty. Candidates must possess excellent communication skills and the ability to work independently to achieve set targets. This is an immediate start opportunity for a motivated individual looking to build a career in the building materials sector in Tanzania.

Key Requirements

Minimum of 2 years’ sales experience Must be 25 years and above Strong communication and negotiation skills Ability to start immediately Prior experience working in the building materials or hardware sector
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CLIENT RELATIONSHIP OFFICER @ FREIGHT FORWARDERS TANZANIA

0 Negotiable or Not Mentioned Tanzania 18 days ago ffwdt.co.tz 20 Applied 14 Pro Applied

Freight Forwarders Tanzania is seeking a dedicated and proactive Client Relationship Officer to join our professional logistics team. In this pivotal role, you will be responsible for bridging the gap between our esteemed clients and our internal operations team, ensuring that all logistics needs are met with precision and excellence. Your primary focus will be to manage and strengthen relationships with both existing and potential clients, acting as their main point of contact for inquiries and service updates. Beyond relationship management, the successful candidate will oversee and coordinate essential logistics activities, including declarations and port operations. You will be tasked with ensuring all documentation is accurate and fully compliant with national and international regulations. By collaborating closely with internal departments, you will help streamline operations and provide effective solutions to complex logistical problems, thereby enhancing overall client satisfaction and operational efficiency.

Key Requirements

At least 3 years of working experience in freight forwarding or a related industry. Strong knowledge and hands-on experience in Declarations. Proficiency in Port Operations and Logistics processes. Excellent communication and interpersonal skills for client engagement. Demonstrated ability to manage client relationships and deliver high-quality customer service.
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