0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
17 days ago
outlook.com
29 Applied 20 Pro Applied
Great Wall Tobacco Company (T) Limited is seeking a motivated and results-driven Customer Service / Call Center Agent to join its growing team in Tanzania. Based in Mikocheni, Dar es Salaam, the successful candidate will be responsible for supporting customers, distributors, and retailers by handling inquiries, resolving issues, coordinating orders, and maintaining excellent customer relationships. This role serves as a vital link between the company and its market, requiring a professional who can represent the brand with integrity and efficiency.
The daily duties involve answering inbound customer calls and messages, tracking orders, and coordinating logistics processes to ensure timely delivery and customer satisfaction. The agent will also be expected to maintain accurate records in CRM systems, prepare regular customer service updates, and meet specific response-time targets. This fast-paced environment requires someone who can handle complaints calmly and escalate complex issues when necessary to maintain high standards of service delivery.
Key Requirements
Female candidate aged between 25–30 years.
Diploma or Bachelor’s Degree in Business Administration or a related field.
Proven experience in a customer service or call center environment.
Strong verbal and written communication skills in both English and Kiswahili.
High level of computer literacy and proficiency in common office applications.
0 Negotiable or Not Mentioned
Tanzania
34 days ago
asyx.co.tz
25 Applied 18 Pro Applied
Asyx Group is looking for a dedicated and professional Call Center Agent to join our growing team. In this role, you will be the first point of contact for our customers, responsible for handling both inbound and outbound calls with a high degree of professionalism. Your primary goal will be to provide accurate and timely support while ensuring that all customer inquiries are resolved efficiently. You will also be tasked with performing precise data entry and maintaining detailed records of all interactions to support our quality assurance standards.
Beyond call handling, the successful candidate will effectively utilize various call center tools, software, and systems to streamline operations and meet established performance targets and Key Performance Indicators (KPIs). We are seeking an individual who is not only technically proficient with computers but also possesses the interpersonal skills necessary to represent our brand positively. This position offers an opportunity to work in a dynamic environment where customer satisfaction is our top priority.
Key Requirements
Handle inbound and outbound calls professionally and courteously.
Provide accurate, valid, and complete information by using the right methods/tools.
Perform accurate data entry and maintain comprehensive records of customer interactions.
Utilize call center software and multi-line phone systems effectively.
Consistently meet or exceed set performance targets and Key Performance Indicators (KPIs).
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
31 days ago
equitybank.co.tz
12 Applied 8 Pro Applied
We are looking for five energetic individuals to join our team as Relationship Officers in the Contact Center. This role is crucial for maintaining Equity Bank Tanzania's reputation for excellent customer service. As the first point of contact, you will handle inquiries, resolve complaints, and guide customers through our digital and traditional banking platforms. Your objective is to ensure every caller receives professional, accurate, and timely assistance.
The position demands a high level of multi-tasking and the ability to process information quickly. Candidates must be comfortable using various communication tools and databases to manage customer interactions. By joining our contact center team, you will have the opportunity to develop a deep understanding of banking operations and contribute to a culture of service excellence that drives our bank's growth in the Tanzanian market.
Key Requirements
Bachelor’s degree in Business, Public Relations, Marketing, or a similar discipline.
Previous experience working in a call center or customer-facing role, preferably in banking.
Fluent in both written and spoken English and Swahili.
Exceptional active listening and conflict-resolution skills.
Ability to navigate multiple computer systems and CRM tools simultaneously.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
25 days ago
tiper.co.tz
13 Applied 9 Pro Applied
The Dispatch Officer is a vital link between our storage operations and the transportation of goods to our customers. You will be responsible for coordinating the scheduling, documentation, and release of products from the terminal. This involves ensuring that all incoming and outgoing shipments are accurately recorded, all regulatory documents are in order, and that truck loading operations proceed smoothly and safely. You will work closely with both the operations team and external logistics providers.
In addition to logistical coordination, the Dispatch Officer must maintain high standards of accuracy in data entry and inventory tracking. You will handle customer inquiries regarding shipment status and resolve any discrepancies in documentation. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple tasks in a high-pressure environment to ensure that our supply chain remains efficient and reliable.
Key Requirements
Diploma or Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration.
At least 2 years of experience in dispatch or logistics operations.
Excellent computer literacy, particularly in Excel and inventory management software.
Strong attention to detail for verifying shipping documents and inventory levels.
Good communication skills for coordinating with drivers and external contractors.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
34 days ago
gmail.com
5 Applied 4 Pro Applied
Unforgettable Escapades is seeking a dedicated Travel Experience Executive to join our vibrant team in Dar es Salaam. In this role, you will be the primary point of contact for clients, responsible for crafting bespoke travel itineraries that showcase the best of Tanzania. Your duties will include managing client inquiries, booking accommodations and transportation, and providing end-to-end support to ensure every traveler enjoys a seamless and unforgettable journey.
The successful candidate will possess a blend of organizational expertise and exceptional interpersonal skills. Beyond travel planning, you will be expected to maintain strong relationships with local vendors and stay updated on the latest tourism trends within the region. If you are a proactive professional with a passion for travel and a commitment to excellence, we invite you to apply and help us redefine the travel experience for our global clientele.
Key Requirements
1-3 years of experience in the travel or tourism industry.
Strong verbal and written communication skills in English and Swahili.
Proven experience in travel planning and client support roles.
In-depth knowledge of Tanzania's tourism attractions and logistics is an added advantage.
Proficiency in using Microsoft Office Suite and travel booking software.
0 Negotiable or Not Mentioned
Tanzania
17 days ago
outlook.com
24 Applied 17 Pro Applied
As the first point of contact for Lumac, the Customer Care Officer plays a vital role in ensuring a positive customer experience. You will handle a high volume of inquiries via phone, WhatsApp, and email, providing timely and accurate information to prospective and existing clients. Your responsibilities include following up on quotations, scheduling appointments, and providing updates on ongoing projects.
The ideal candidate will be a problem-solver who can handle complaints with professionalism and maintain detailed customer records. By supporting the sales team and ensuring overall customer satisfaction, you contribute directly to Lumac’s reputation for excellence. Fluency in both English and Swahili is a mandatory requirement for this position.
Key Requirements
Diploma or Degree in any field (preferred).
At least 1 year of experience in customer service or call-center.
Full fluency in both English and Swahili.
Strong communication and interpersonal skills.
Ability to handle customer inquiries via phone, WhatsApp, and email.
0 Negotiable or Not Mentioned
Tanzania, Dar Es Salaam
35 days ago
platinumcredit.co.tz
12 Applied 8 Pro Applied
Platinum Credit Ltd is seeking a motivated Telesales Agent to join the Dar Es Salaam team. The role focuses on professional call management and achieving high-impact sales targets through proactive outreach and responsive inbound handling. You will be a key link between the market and the company's regional branches, ensuring customer satisfaction and brand growth.
The successful candidate will also be responsible for maintaining rigorous compliance with company policies and contributing to strategic reporting. By providing feedback on market trends and customer needs, the Telesales Agent helps shape the company's approach to client engagement in the competitive financial services sector.
Key Requirements
At least an Ordinary Diploma in Business.
Proficiency in computer applications.
Excellent communication and interpersonal skills.
Strong analytical skills.
Strong problem-solving skills.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
3 days ago
akmoltd.com
18 Applied 2 Casual Applied
AK MANAGEMENT & OUTSOURCING LTD is actively seeking a diligent and meticulous Weighbridge Operator to enhance our team in Dar es Salaam. This pivotal role involves accurately managing the weighing processes for all incoming and outgoing materials, strictly adhering to company standards and regulatory requirements. The chosen candidate will be instrumental in maintaining precise documentation and ensuring the seamless execution of operational activities within our bustling industrial environment. This position offers a prime opportunity to apply and further develop your technical proficiency and keen eye for detail.
The Weighbridge Operator will hold a critical position within our supply chain, safeguarding the accuracy and integrity of our material tracking systems. Key responsibilities will encompass the proficient operation of weighbridge machinery, precise data entry into our digital platforms, and fostering effective communication with truck drivers and internal personnel. We are looking for an individual who demonstrates reliability, possesses strong computer literacy, and has a verifiable track record in a comparable industrial setting. Become a part of our team and contribute significantly to our pursuit of operational excellence and efficiency.
Key Requirements
Bachelor Degree/Diploma in Material Management/Procurement Supply
Proficiency in computer skills, including data entry and relevant software
Proven experience as a weighbridge operator in the industrial sector
Ability to accurately record weights and dimensions of materials
Strong attention to detail and high level of accuracy in work
~1,500,000 Mentioned
Tanzania, Dar es Salaam
1 day ago
amsol.africa
50 Applied 35 Pro Applied
Amsol Africa Management Solutions Ltd is seeking a highly motivated, customer-focused, and detail-oriented Operations Officer to join its team at a Visa Application Centre (VAC) in Dar es Salaam, Tanzania. The successful candidate will play a crucial role in supporting the efficient processing of visa applications, ensuring a seamless and compliant experience for all applicants. This is a full-time position offering a gross salary of TZS 1,500,000 per month. Key responsibilities include processing and verifying visa application documents, effectively handling customer inquiries, and providing comprehensive support to applicants throughout the process. The role also involves meticulous management of applicant data and records, active participation in passport dispatch and various operational activities, and strict adherence to established Standard Operating Procedures (SOPs) and service standards to maintain high-quality service delivery. Qualified male candidates are encouraged to apply.
Key Requirements
Diploma or Bachelor's Degree in a relevant field.
0-12 months of professional experience; fresh graduates are highly encouraged to apply.
Demonstrated strong customer service orientation and excellent communication skills, both verbal and written.
Proficiency in typing and accurate data entry.
Competence in using Microsoft Office Suite (Word, Excel, Outlook).
0 Negotiable or Not Mentioned
Tanzania
5 days ago
boxleocourier.com
15 Applied 11 Pro Applied
We are hiring a Call Center Agent at Box Leo Courier. Responsibilities include responding to customer needs, providing personalized services, answering phones professionally, handling inquiries and complaints, scheduling orders, meeting targets, managing inbound and outbound calls, using call center scripts, identifying customer needs, clarifying information, providing solutions, meeting targets, evaluating problems, providing information on products and services, routing calls, making notes, completing call logs and reports, and boosting customer loyalty by offering a proper experience over the phone. Potential work locations include Tanzania.
Key Requirements
Minimum Degree in Business or any related field.
Minimum of 1.5 years of relevant experience in a call center or tele sales role.
Excellent communication and interpersonal skills.
Ability to engage customers professionally.
Strong knowledge of customer service best practices.