0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
53 days ago
gmail.com
13 Applied 9 Pro Applied
We are seeking a dedicated and professional Customer Service Officer with a strong hospitality background to join our dynamic team in Dar es Salaam. The successful candidate will play a crucial role in representing our brand by handling customer inquiries and complaints with the utmost professionalism. You will be responsible for ensuring excellent customer satisfaction through proactive engagement and high-quality service delivery, ensuring that every guest interaction reflects our commitment to excellence. Beyond guest interaction, the role involves supporting front office and reception operations to ensure smooth daily activities and an organized workspace. You will coordinate closely with internal departments to resolve guest issues promptly and maintain the high service standards that our company is known for. This position offers an exciting opportunity for individuals looking to grow their career in the hospitality industry while working in a fast-paced and rewarding environment in the heart of Dar es Salaam.
Key Requirements
Minimum of 2 years experience in the hospitality industry or a related customer service sector.
Strong verbal and written communication skills in both English and Swahili.
A customer-focused mindset with a professional, welcoming, and friendly attitude.
Proven ability to handle high-pressure situations and resolve conflicts effectively and calmly.
Proficiency in using front office management software or basic computer applications like MS Office.
0 Negotiable or Not Mentioned
Tanzania, Arusha
55 days ago
africanscenicsafaris.com
6 Applied 2 Ultra Applied
African Scenic Safaris is inviting applications for the position of Receptionist to be the first point of contact for our valued guests. In this role, you will welcome visitors, handle bookings, and manage various front desk operations to ensure a seamless experience for everyone who walks through our doors. Your professionalism and friendliness will set the tone for our guests' stay.
You will be responsible for providing accurate information regarding our services and safari packages while maintaining an organized and efficient workspace. We are looking for an individual who embodies our values of people, passion, and excellence. If you are a dedicated professional who loves interacting with people and thrives in a hospitality setting, we want to hear from you.
Key Requirements
Previous experience as a receptionist or front desk agent.
Fluency in both written and spoken English.
Proficiency in using booking software and computer systems.
Excellent interpersonal and customer service skills.
Ability to handle phone calls and email inquiries professionally.
0 Negotiable or Not Mentioned
Tanzania
6 days ago
jazhotels.com
6 Applied 2 Ultra Applied
We are looking for an experienced Front Office Manager to lead our reception and guest services team at Jaz Adonia. The Front Office Manager is responsible for the overall success of the front-of-house operations, ensuring that every guest receives a warm welcome and professional service throughout their stay. Your duties will include overseeing the check-in/check-out process, managing room inventory, and addressing any guest concerns or special requests with efficiency and grace.
Beyond daily operations, you will be tasked with recruiting, training, and motivating front office personnel to achieve high performance and service standards. You will collaborate with other departments, such as Housekeeping and Food & Beverage, to ensure a seamless guest experience. The ideal candidate will have a strong understanding of property management systems, excellent communication skills, and a passion for hospitality that reflects our core values of professionalism and excellence.
Key Requirements
Tanzanian National Only.
Minimum of 3 years' experience in a Front Office Manager position or closely related managerial role.
Hospitality industry background is mandatory.
Proven leadership and team management skills.
Strong communication and interpersonal abilities.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
53 days ago
gmail.com
14 Applied 10 Pro Applied
We are seeking a dedicated and professional Customer Service Officer with a strong background in the hospitality sector to join our team in Dar es Salaam. The successful candidate will play a crucial role in ensuring that our guests and customers receive exceptional service, handling inquiries, and managing the front-of-house operations with efficiency and grace.
Key duties include resolving complaints, coordinating with various internal departments to address service gaps, and maintaining high standards of professionalism at all times. This role requires an individual who thrives in a fast-paced environment, possesses excellent interpersonal skills, and is committed to delivering a superior customer experience.
Key Requirements
Proven experience in hospitality or customer service roles
Strong verbal and written communication skills
Customer-focused and professional attitude
Ability to work effectively under pressure in a fast-paced environment
Handle customer inquiries and complaints professionally
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
12 days ago
msandohrsolutions.co.tz
19 Applied 13 Pro Applied
Our client in the hospitality industry is looking for a dynamic Front Office Manager to oversee their reception and guest relations operations in Dar es Salaam. You will be the face of the establishment, ensuring that every guest receives a warm welcome and exceptional service throughout their stay. Your primary goal will be to maintain a high level of guest satisfaction while optimizing front office processes and staff performance.
As the Front Office Manager, you will manage a team of receptionists, concierges, and bell staff, providing training and guidance to ensure excellence in service delivery. You will also be responsible for managing room inventory, handling guest complaints with professionalism, and coordinating with other departments to ensure a seamless guest experience. This role requires a balance of administrative efficiency and superior interpersonal skills.
Key Requirements
Degree or Diploma in Hospitality Management, Tourism, or a related field.
Significant experience in front office operations within a reputable hotel or resort.
Strong leadership and team management skills to oversee front desk personnel.
Proficiency in Hotel Property Management Systems (PMS) like Opera or Protel.
Excellent verbal and written communication skills in English and Swahili.
0 Negotiable or Not Mentioned
Tanzania, Arusha
56 days ago
njirolegacy.com
6 Applied 4 Pro Applied
Njiro Legacy is looking for a professional and welcoming Receptionist to join our team in Arusha. As the first point of contact for our establishment, the successful candidate will be responsible for greeting guests, handling inquiries, and managing the front desk operations efficiently. You will play a crucial role in ensuring that all visitors have a positive first impression of our company.
Key responsibilities include answering phone calls, redirecting them as necessary, and managing incoming and outgoing mail. The ideal candidate should possess excellent communication skills and be able to multitask in a fast-paced environment. This role requires a high level of organization and a commitment to providing exceptional customer service to all our patrons.
Key Requirements
Proficiency in English and Swahili languages.
High school diploma or equivalent qualification.
Proven experience as a front desk representative or similar role.
Familiarity with office machines such as fax and printers.
Solid knowledge of MS Office, especially Excel and Word.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
60 days ago
znz.hotelverde.com
8 Applied 6 Pro Applied
Hotel Verde Zanzibar Azam Luxury Resort & Spa is seeking a dedicated and professional Receptionist to join our front-of-house team. As the primary point of contact for our guests, you will be responsible for creating a lasting first impression by providing exceptional service and a warm, welcoming environment. This role involves a variety of administrative and guest-facing tasks aimed at ensuring the highest levels of satisfaction for visitors at our luxury resort and spa facility in Zanzibar.
The successful candidate will manage guest arrivals and departures, handle incoming calls and email correspondence, and oversee booking schedules with precision. Beyond administrative duties, you will be expected to maintain office organization and provide local information to guests, enhancing their overall stay experience. This position offers a unique opportunity to grow within a prestigious hospitality environment that values professional excellence and local expertise.
Key Requirements
Minimum of 2 years of professional experience in the hospitality sector within Zanzibar.
Proven ability to greet and assist guests with a professional and welcoming personality.
Demonstrated proficiency in handling high volumes of phone calls and professional email correspondence.
Experience in managing complex bookings and maintaining detailed schedules.
Strong organizational skills to maintain efficient front office operations.
0 Negotiable or Not Mentioned
Tanzania
39 days ago
gmail.com
11 Applied 8 Pro Applied
We are looking for a professional and empathetic Customer Care representative to join our team at ESTHER LUXURY COACH. The successful candidate will be the primary point of contact for our customers, responding promptly to inquiries through various communication channels. You will be tasked with resolving customer complaints efficiently, processing orders and applications, and ensuring that every customer receives professional support that reflects our brand's luxury standards.
You must develop an in-depth understanding of our products and services to answer questions accurately and provide feedback on the efficiency of our service processes. This role requires maintaining a calm and helpful demeanor, even when dealing with stressed or upset customers. By providing high-quality support and ensuring total customer satisfaction, you will play a vital role in maintaining the reputation and growth of our transportation services.
Key Requirements
General education degree or equivalent qualification.
Proven experience working in customer support or a related field.
Ability to stay calm and professional under pressure.
Comfortable using computers and customer management software.
Strong verbal and written communication skills.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
58 days ago
gmail.com
13 Applied 9 Pro Applied
Hotel Rolax 24 is currently looking for two energetic and professional individuals to join our team as Hotel Receptionists at our Dar es Salaam location. The successful candidates will be the face of our hotel, ensuring that every guest receives a warm welcome and professional service throughout their stay. Responsibilities include managing the front desk, handling reservations, and providing essential information to guests regarding our services and local attractions. The ideal candidates should possess a background in hospitality management and have at least two years of experience in a similar role. We value professionalism, a positive attitude, and the ability to communicate effectively with a diverse range of guests. If you are passionate about the hospitality industry and meet the listed qualifications, we encourage you to submit your application for consideration and join our growing hospitality team.
Key Requirements
Certificate or diploma in Hospitality Management or related field
Over 2 years of work experience
Professional Appearance & Good Attitude
Good communication skills
Ability to perform guest check-in and check-out procedures efficiently
0 Negotiable or Not Mentioned
Tanzania
36 days ago
abantu.co.tz
10 Applied 1 Casual Applied
ABANTU HOTEL is looking for a Front Office Supervisor to join our team in Tanzania. As a hospitality group that prides itself on African values of warmth and family-centered service, we require a leader who can maintain high standards of guest satisfaction and operational efficiency at the front desk. The successful candidate will oversee daily front office operations, including check-ins, check-outs, and guest inquiries. You will be responsible for supervising the front desk team, ensuring adherence to company policies, and providing a welcoming atmosphere for all our guests.
Key Requirements
Minimum 3 years of experience in front office management or supervision.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in hotel management software (PMS).
Fluent in English and Swahili.