CUSTOMER SERVICE OFFICER (HOSPITALITY EXPERIENCE) @ KWAYDATIVA DK
We are seeking a dedicated and professional Customer Service Officer with a strong hospitality background to join our dynamic team in Dar es Salaam. The successful candidate will play a crucial role in representing our brand by handling customer inquiries and complaints with the utmost professionalism. You will be responsible for ensuring excellent customer satisfaction through proactive engagement and high-quality service delivery, ensuring that every guest interaction reflects our commitment to excellence. Beyond guest interaction, the role involves supporting front office and reception operations to ensure smooth daily activities and an organized workspace. You will coordinate closely with internal departments to resolve guest issues promptly and maintain the high service standards that our company is known for. This position offers an exciting opportunity for individuals looking to grow their career in the hospitality industry while working in a fast-paced and rewarding environment in the heart of Dar es Salaam.
Key Requirements
Minimum of 2 years experience in the hospitality industry or a related customer service sector.
Strong verbal and written communication skills in both English and Swahili.
A customer-focused mindset with a professional, welcoming, and friendly attitude.
Proven ability to handle high-pressure situations and resolve conflicts effectively and calmly.
Proficiency in using front office management software or basic computer applications like MS Office.
Excellent organizational skills and attention to detail for handling guest records and inquiries.
Ability to work flexible hours, including weekends, nights, or holidays if required by the shift schedule.
Strong interpersonal skills to collaborate effectively with internal teams and departments.
High level of integrity and reliability in maintaining and upholding company service standards.
Physical stamina to manage front-desk operations and assist guests with their needs throughout the shift.