0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
303 Views
Join our team as a Customer Service Representative in Kenya, where you will be at the forefront of providing exceptional support to our global clientele. In this role, you will be responsible for managing a variety of customer inquiries through multiple channels including phone, email, and live chat. You will play a vital role in resolving issues promptly, providing accurate product information, and ensuring every customer interaction ends on a positive note.
We offer a dynamic and multicultural work environment that fosters professional growth and continuous learning. As part of our team, you will receive ongoing training to enhance your skills and advance your career within the organization. We are looking for proactive individuals who are passionate about problem-solving and possess excellent communication skills to help us maintain our high standards of service excellence.
Key Requirements
High school diploma or equivalent (college studies are a plus).
Advanced or fluent English communication skills (C1 written and spoken).
Strong interpersonal and problem-solving skills.
Basic computer skills and ability to multitask effectively.
Previous experience in customer service or a call center environment.
Ability to work independently and as part of a diverse team.
Capability to handle inbound and outbound customer inquiries via phone, email, or chat.
Proficiency in maintaining detailed and accurate records of customer interactions.
Commitment to meeting defined quality and productivity standards.
Proactive attitude with a focus on ensuring a positive customer experience.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
303 Views
The Customer Service Representative (CSR) role based in Kenya is designed for individuals who are passionate about delivering exceptional customer experiences. In this position, you will serve as the primary point of contact for customer inquiries via telephone, providing empathetic and solution-driven support. Your core responsibilities involve active listening to understand customer concerns, offering clear and accurate resolutions, and professionally handling escalations to ensure a positive resolution process. You will be expected to apply critical thinking to troubleshoot issues and approve adjustments or returns within established company guidelines while conducting necessary follow-ups to ensure full satisfaction.
Beyond direct customer support, this role emphasizes integrity and collaboration. You will maintain strict confidentiality of customer information and stay updated on all product developments, policies, and procedures. Working closely with your teammates and leadership, you will contribute to the improvement of service delivery processes and participate in ongoing training opportunities. This is an excellent opportunity for a proactive, tech-savvy individual to thrive in a fast-paced, goal-oriented environment where service excellence and accountability are highly valued.
Key Requirements
Minimum 1 year of customer service experience in call center, retail, or hospitality environments.
Strong verbal and written communication skills with a focus on de-escalation techniques.
A proactive problem-solving mindset with the ability to adapt to changing situations.
High levels of personal integrity, accountability, and reliability in handling customer data.
Ability to perform effectively in a fast-paced and goal-oriented service environment.
Tech-savvy with the proficiency to multitask across multiple software systems simultaneously.
Demonstrated ability to handle professional escalations and maintain composure under pressure.
Strong active listening skills to accurately identify and address customer needs.
Commitment to participating in ongoing training and professional development sessions.
Ability to work collaboratively within a team to improve overall service delivery processes.
Proficiency in English to interact clearly with a diverse customer base.
0 Negotiable or Not Mentioned
Kenya, Nairobi
5 days ago
solvoglobal.com
303 Views
We are seeking a dedicated Benefits Associate to join our team in Nairobi, Kenya. In this on-site role, you will be responsible for supporting employees across various channels, including phone, email, and ticketing systems, to resolve inquiries related to their benefits. You will play a crucial role in managing benefits enrollments, processing plan changes, and supporting significant events such as Open Enrollment and Qualifying Life Events. Additionally, you will handle life, short-term disability (STD), and long-term disability (LTD) claims, ensuring that all documentation is accurate and processed in a timely manner. Beyond direct employee support, you will work closely with insurance carriers and ensure that payroll deductions are accurately maintained. The role requires a high degree of detail orientation to generate reports and support audits, ensuring compliance and efficiency within our HR systems. Joining our team means working in a structured environment with clear KPIs and opportunities for professional growth. This position offers direct exposure to carriers and a key role in the intersection of benefits and payroll administration in our Nairobi office.
Key Requirements
At least 3–5 years of professional experience in HR or administrative roles.
Previous experience in Benefits Administration is highly preferred for this role.
A strong background in customer service, insurance, or the healthcare industry.
Advanced English proficiency with at least 90% fluency in communication.
Intermediate proficiency in Microsoft Office Suite, specifically Excel and Word.
High level of detail orientation and a proactive approach to problem-solving.
Ability to work effectively as a team player in a fast-paced environment.
Proven capability to support employees via phone, email, and ticketing systems.
Experience managing benefits enrollments and processing plan changes.
Competence in handling Life, STD, and LTD claims while maintaining confidentiality.
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
solvoglobal.com
314 Views
Solvo Global is actively seeking a dedicated Customer Service Representative to join our expanding team in Nairobi, Kenya. As the primary point of contact for our clients, you will be responsible for handling inquiries, providing detailed product information, and resolving issues with a professional and positive attitude. This role is ideal for individuals who are passionate about helping others and can navigate complex customer interactions with ease and efficiency while maintaining high standards of service quality. Within this fast-paced BPO environment, you will collaborate with team members to ensure consistent service delivery and operational success. The position requires a candidate who can remain proactive and maintain an excellent level of communication throughout their shift. By joining the team, you will have the opportunity to grow your career within a global organization that values professional development, empathy, and customer satisfaction. The role focuses on delivering exceptional support through various channels, ensuring every customer interaction reflects the company's commitment to excellence.
Key Requirements
Excellent verbal and written communication skills in English.
A customer-focused mindset with a proactive approach to helping others.
Strong problem-solving abilities and attention to detail.
Previous experience in a customer service or call center environment.
Ability to work effectively in a high-pressure BPO setting.
Proficiency in basic computer applications and CRM software.
High school diploma or equivalent educational background.
Strong multitasking and time-management skills.
A professional and empathetic attitude when handling client inquiries.
Availability to work flexible shifts and weekend hours.
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
solvoglobal.com
381 Views
We are seeking a dedicated Benefits Associate to join our team in Nairobi. In this role, you will be the primary point of contact for employees, providing support through phone, email, and ticketing systems. You will manage benefits enrollments, process plan changes, and support critical periods like Open Enrollment and Qualifying Life Events. Additionally, you will handle Life, Short-Term Disability (STD), and Long-Term Disability (LTD) claims while ensuring all payroll deductions are accurate and up-to-date.
Working directly with insurance carriers, you will generate reports and provide essential support during audits. This position offers a structured environment with clear KPIs and significant professional growth opportunities. If you have a strong background in benefits administration and a customer-centric approach, we encourage you to apply and become a key part of our HR and payroll operations.
Key Requirements
3–5 years of professional experience in a related field.
Previous experience in Benefits Administration is highly preferred.
Strong background in customer service, insurance, or the healthcare industry.
Intermediate proficiency in Microsoft Office Suite, especially Excel.
Exceptional attention to detail and a proactive approach to problem-solving.
Proven ability to work effectively within a team environment.
Advanced English language skills with at least 90% proficiency.
Experience in managing benefits enrollments and plan modifications.
Capability to handle Life, Short-Term Disability, and Long-Term Disability claims.
Strong communication skills for interacting with employees and insurance carriers.
0 Negotiable or Not Mentioned
Kenya
7 days ago
solvoglobal.com
709 Views
Solvo Global is seeking a dedicated Customer Service Representative to join our dynamic team in Kenya. In this role, you will be the primary point of contact for customers, handling inquiries through various channels including phone, email, and chat. Your main objective will be to provide accurate information about products and services while resolving issues in a professional and timely manner. We are looking for individuals who are customer-focused, proactive, and possess excellent communication skills to ensure a positive experience for every client interaction.
Beyond day-to-day interactions, you will be responsible for maintaining detailed and accurate records of customer communications and meeting high-quality productivity standards. This position offers a multicultural work environment with ongoing training and development opportunities to foster your career growth. Successful candidates will be problem-solvers who enjoy helping others and can work effectively both independently and as part of a collaborative team. Join us to build a rewarding career in the fast-paced BPO industry within Kenya.
Key Requirements
High school diploma or equivalent qualification.
Advanced or fluent English communication skills (C1 level written and spoken).
Strong interpersonal and relationship-building skills.
Proven problem-solving abilities and critical thinking.
Basic computer skills and proficiency in office software.
Ability to multitask and manage time effectively.
Previous customer service or call center experience is a plus.
Ability to work independently with minimal supervision.
Capacity to work effectively as part of a multicultural team.
Proactive attitude and a genuine desire to help others.
0 Negotiable or Not Mentioned
Kenya, Nairobi
20 days ago
solvoglobal.com
1526 Views
Solvo Global is seeking experienced Spanish-Speaking Customer Support Representatives to join our professional team at our on-site location in Westlands, Nairobi. In this mid-level role, you will be the primary point of contact for Spanish and English-speaking customers, managing high volumes of both inbound and outbound calls. Your core responsibility will be to resolve inquiries, complaints, and technical service issues while adhering to strict service level agreements and quality standards. By providing accurate information and maintaining a professional tone, you will help build trust and ensure customer satisfaction across diverse global markets.
The ideal candidate will be adept at using various CRM platforms and call handling systems to document interactions clearly and accurately. You will work within a performance-driven culture where meeting key performance indicators such as Average Handling Time, Customer Satisfaction scores, and First Call Resolution is essential. This role offers exposure to international processes and global clients, providing a unique opportunity for career progression into quality assurance, team leadership, or operations. Candidates must be flexible to work rotating shifts, including weekends and public holidays, to accommodate our global operations.
Key Requirements
Fluency in Spanish and English (spoken and written) – mandatory
2+ years of call center or BPO experience, preferably voice‑based support
Strong understanding of call center KPIs, metrics, and customer handling techniques
Excellent communication, active listening, and problem‑solving skills
Ability to handle high call volumes and challenging customer interactions
Comfortable working shifts, weekends, and public holidays
Proficiency in CRM tools, call handling systems, and basic computer applications
Proven ability to meet or exceed AHT, CSAT, and FCR targets
Meticulous attention to detail in documenting call interactions
High level of professionalism and emotional intelligence in customer interactions
0 Negotiable or Not Mentioned
Kenya, Remote
24 days ago
solvoglobal.com
1746 Views
We are seeking a strategic, hands-on Digital Marketing Manager to lead and execute the full marketing strategy for a fast-moving B2B SaaS/AI startup. In this remote-first, high-impact role, you will be responsible for scaling the growth engine across SEO, content, social, brand, and demand generation. You will partner closely with leadership, sales, and product teams to elevate our brand, accelerate customer acquisition, and drive revenue. This position requires someone who can own execution end-to-end and thrives in a fast-paced environment.
Your core responsibilities will include driving SEO across Google and AI/LLM ecosystems like ChatGPT and Perplexity, managing organic and paid social media (specifically LinkedIn), and strengthening brand messaging. You will also oversee the creation of high-quality content such as blogs and sales assets while managing demand-gen funnels for immigration lawyers, HR practitioners, and enterprise clients. Additionally, you will build a community of users and track performance metrics to optimize for long-term growth.
Key Requirements
3-5 years of experience in B2B marketing specifically within SaaS or AI industries.
C1+ English level proficiency for professional communication and content creation.
Strong background in SEO and experience with AI-driven search ecosystems like ChatGPT.
Proven experience building and optimizing complex demand-generation funnels.
Exceptional communication skills with the ability to create high-quality marketing assets.
Ability to thrive in a remote, fast-paced startup or scale-up environment.
Strong prioritization and execution abilities to manage multiple projects simultaneously.
Expertise in managing and optimizing organic and paid social media, particularly LinkedIn.
Analytical mindset with the ability to track performance metrics and optimize for growth.
Experience collaborating with leadership and product teams to align brand messaging.
0 Negotiable or Not Mentioned
Kenya, Nairobi
24 days ago
solvoglobal.com
2027 Views
Solvo Global is seeking a dedicated Data Analyst to join our dynamic team in Nairobi. In this role, you will be responsible for cleaning, analyzing, and validating data to ensure its accuracy and reliability for business use. You will build comprehensive dashboards and reports using tools like Power BI and Tableau to translate complex business requirements into clear, data-driven insights. This position offers a unique opportunity to work within a collaborative, data-centric environment where your contributions directly influence strategic decision-making. Candidates will collaborate closely with various cross-functional teams to identify trends and provide actionable recommendations. We value an analytical mindset and a strong attention to detail, offering competitive growth opportunities for professionals looking to advance their careers in data science and business intelligence. If you are passionate about turning data into meaningful narratives and thrive in a fast-paced setting, we encourage you to apply and contribute to our data-driven success.
Key Requirements
At least 1 year of professional experience in data analysis or a similar analytical role.
Advanced proficiency in Microsoft Excel, including the use of complex formulas and pivot tables.
Strong technical skills in SQL for database querying and data extraction.
Hands-on experience with data visualization software such as Power BI or Tableau.
Demonstrated ability to clean, process, and validate raw data from multiple sources.
Ability to translate complex business requirements into actionable insights and reports.
Possess a strong analytical mindset with extreme attention to detail.
Excellent verbal and written communication skills for collaborating with cross-functional teams.
Strong problem-solving skills and the ability to think critically about data relationships.
A Bachelor's degree in Data Science, Statistics, Mathematics, or a related field is preferred.