BENEFITS ASSOCIATE @ SOLVO GLOBAL
We are seeking a dedicated Benefits Associate to join our team in Nairobi. In this role, you will be the primary point of contact for employees, providing support through phone, email, and ticketing systems. You will manage benefits enrollments, process plan changes, and support critical periods like Open Enrollment and Qualifying Life Events. Additionally, you will handle Life, Short-Term Disability (STD), and Long-Term Disability (LTD) claims while ensuring all payroll deductions are accurate and up-to-date.
Working directly with insurance carriers, you will generate reports and provide essential support during audits. This position offers a structured environment with clear KPIs and significant professional growth opportunities. If you have a strong background in benefits administration and a customer-centric approach, we encourage you to apply and become a key part of our HR and payroll operations.
Working directly with insurance carriers, you will generate reports and provide essential support during audits. This position offers a structured environment with clear KPIs and significant professional growth opportunities. If you have a strong background in benefits administration and a customer-centric approach, we encourage you to apply and become a key part of our HR and payroll operations.
Key Requirements
3–5 years of professional experience in a related field.
Previous experience in Benefits Administration is highly preferred.
Strong background in customer service, insurance, or the healthcare industry.
Intermediate proficiency in Microsoft Office Suite, especially Excel.
Exceptional attention to detail and a proactive approach to problem-solving.
Proven ability to work effectively within a team environment.
Advanced English language skills with at least 90% proficiency.
Experience in managing benefits enrollments and plan modifications.
Capability to handle Life, Short-Term Disability, and Long-Term Disability claims.
Strong communication skills for interacting with employees and insurance carriers.