FOLLOW UP ASSISTANT @ BOXLEOCOURIER
Boxleocourier is looking for a proactive Follow Up Assistant to join the Operations Department. This role is central to ensuring the smooth flow of outbound logistics, where you will be responsible for verifying that orders are accurately picked, packed, and labeled before dispatch. You will coordinate closely with riders and regional follow-up teams to ensure timely deliveries while maintaining precise records of all transactions and order statuses.
Beyond technical logistics, you will act as a key liaison between the company, its agents, and its customers. This involves addressing inquiries, resolving order discrepancies or delays, and providing regular performance reports to management. Additionally, the role includes training agents on outbound procedures and warehouse equipment usage. Female candidates are highly encouraged to apply for this position, which offers a great opportunity to grow within the courier and logistics industry.
Beyond technical logistics, you will act as a key liaison between the company, its agents, and its customers. This involves addressing inquiries, resolving order discrepancies or delays, and providing regular performance reports to management. Additionally, the role includes training agents on outbound procedures and warehouse equipment usage. Female candidates are highly encouraged to apply for this position, which offers a great opportunity to grow within the courier and logistics industry.
Key Requirements
Minimum Degree in Business Administration or any related field is required.
Minimum of 1.5 years of relevant experience in a call center or telesales role.
Excellent communication and interpersonal skills, with the ability to engage customers professionally.
Strong knowledge of customer service best practices and call handling procedures.
Proven ability to achieve set sales and call targets while maintaining high-quality service.
Strong problem-solving, organizational, and multitasking skills.
Applicants should be proficient in Microsoft Excel, Microsoft Word, Google Sheets, and other computer applications.
Experience in the courier, logistics, or related industry is an added advantage.
Ability to schedule and coordinate outbound orders with riders and regional teams.
Capability to provide training to agents on delivery procedures and warehouse equipment.