0 Negotiable or Not Mentioned
Tanzania
8 days ago
selectglobal.co.in
7 Applied 5 Pro Applied
We are looking for an experienced customer service leader to build and scale a high-performing Customer Success function for a fast-growing device financing business. This role is pivotal in shaping the customer experience strategy from the ground up, ensuring that clients receive top-tier support and value throughout their journey with the company. The successful candidate will be responsible for defining the operational roadmap and creating a culture of excellence within the support team. The successful candidate will oversee large-scale call center operations and drive operational excellence across multiple touchpoints. You will work closely with other departments to align customer success initiatives with broader business goals, leveraging your analytical skills to improve service delivery and customer retention in the competitive fintech landscape of Tanzania. This position offers a unique opportunity to lead a critical business unit during a period of rapid expansion and high impact.
Key Requirements
7+ years' experience in Customer Success, Customer Care, Contact Center, or Service Operations
3+ years in a leadership role
Proven experience managing and scaling large call center operations
Background in fintech, banking, telecom, PAYGO, e-commerce, or technology companies
Strong leadership and analytical skills
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
eximbank.co.tz
12 Applied 8 Pro Applied
The IT Service Delivery Manager at Exim Bank (T) Ltd is a pivotal role focused on ensuring the seamless delivery of information technology services across the organization. This position requires overseeing critical IT service management functions, including incident management, access management, and change management, while maintaining high standards of user support and service continuity. The successful candidate will lead the resolution of user issues across various channels, ensure compliance with internal governance frameworks, and work closely with cross-functional teams to optimize operational efficiency. Additionally, the role involves proactive monitoring of servers, networks, and applications to mitigate system disruptions in real-time. The Senior Manager will be responsible for managing the Change Advisory Board (CAB) processes, conducting impact analyses, and ensuring that all IT changes align with regulatory standards. By fostering collaboration between system administrators, network engineers, and development teams, the role ensures that IT infrastructure remains secure and responsive to the needs of the banking sector.
Key Requirements
Degree in Information Systems, Computer Engineering, or Business Administration.
Strong analytical thinking and proactive problem-solving abilities.
Possession of ITIL certifications is considered a significant advantage.
Extensive experience managing large project teams including third-party vendors.
In-depth understanding of customer segments and relevant telecom products.
0 Negotiable or Not Mentioned
Tanzania, Njombe
9 days ago
gmail.com
13 Applied 9 Pro Applied
Njombe Day Primary School is seeking a dedicated and passionate Grade 2 Teacher to join our academic team. The successful candidate will be responsible for delivering high-quality instruction, fostering a supportive classroom environment, and ensuring that each student reaches their full academic potential. We prioritize educators who are not only skilled in pedagogy but also possess high moral standards and a commitment to nurturing the next generation.
In this role, you will be expected to utilize creative and innovative teaching methods to engage students effectively. As part of our school community, you will work closely with other staff members and parents to support the holistic development of children. Male applicants are particularly encouraged to apply for this specific position as per our current recruitment priorities to ensure a balanced educational environment.
Key Requirements
Possess a Degree, Diploma, or Certificate in Teaching/Education.
Ability to speak and communicate effectively in English.
Demonstrated integrity and a strong work ethic.
Creative and innovative teaching methodologies.
Ability to teach and care for young children with love and patience.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
11 days ago
theresidence.com
14 Applied 10 Pro Applied
The Residence Zanzibar is seeking a dedicated Guest Relations Officer to join our professional hospitality team. The successful candidate will be responsible for ensuring that all guests receive a high level of service and personal attention throughout their stay, from arrival to departure. This role involves managing guest inquiries, handling feedback with grace, and ensuring a seamless experience. As a Guest Relations Officer, you will work closely with other departments to maintain the highest standards of hospitality and create memorable experiences for our visitors.
Candidates must be local residents with a strong background in customer service within the luxury hotel sector. Fluency in both English and French is essential for effective communication with our diverse international clientele. Familiarity with the PMS-Opera system is a core requirement for this role to manage guest profiles and bookings efficiently. We are looking for individuals who are proactive, detail-oriented, and capable of multitasking in a fast-paced resort environment.
Key Requirements
At least 2 years of experience in a similar position.
Strong communication and multitasking skills.
Excellent customer service abilities.
Familiar with the PMS-Opera system.
Fluent in English with strong communication skills.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
11 days ago
theresidence.com
13 Applied 9 Pro Applied
The Residence Zanzibar is looking for a professional and welcoming Receptionist to be the first point of contact for our guests. This role is crucial in creating a positive first impression and providing exceptional service throughout the guest's stay. The ideal candidate will be responsible for checking guests in and out, managing room reservations, and providing detailed information about the resort's facilities and local Zanzibar attractions. You will serve as the primary link between the guests and the resort's various services.
Candidates must be fluent in English and have previous experience in a similar role within the hospitality industry. Being a local resident and having familiarity with the PMS-Opera system are essential requirements for this position. You will work in a fast-paced environment requiring excellent multitasking and interpersonal communication skills. Additional language skills are considered a distinct advantage as they help us better serve our international guests.
Key Requirements
At least 2 years of experience in a similar position.
Strong communication and multitasking skills.
Excellent customer service abilities.
Familiar with the PMS-Opera system.
Excellent interpersonal communication skills.
0 Negotiable or Not Mentioned
Tanzania
12 days ago
boatanzania.co.tz
8 Applied 1 Casual Applied
The Branch Performance & Sales Coordination (Senior Manager) role at BANK OF AFRICA is a strategic leadership position within the Commercial Banking department. The successful candidate will be responsible for overseeing branch sales performance, digital sales initiatives, and balance sheet growth. This role involves maximizing revenues for retail segments, both non-funded income (NFI) and funded income, to achieve the overall retail budget. The manager will develop and execute plans to expand the customer base and introduce new products or agents to boost business operations.
Key duties include translating corporate goals into departmental objectives, driving retail activities through networking, and managing both group and local retail campaigns. The Senior Manager will take a leading role in negotiating contracts, promoting customer dialogue, and maintaining a growth path for the assigned portfolio in alignment with the bank's strategic plan. Additionally, the role encompasses risk management, monthly performance reporting, and the development of training programs for branch staff to enhance capacity and service quality across the network.
Key Requirements
A university degree in either Commerce, Finance, Marketing or Business Administration
Minimum of 6 years of experience in the Banking Business sector
Proven selling and networking skills with the ability to expand customer base
Strong negotiation and organizational skills for high-level contract management
Excellent customer service skills and a commitment to quality service delivery
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
12 days ago
gmail.com
12 Applied 8 Pro Applied
SmartJobsTanzania is looking for a qualified Female Finance Officer to join the team in Dar es Salaam. This role involves overseeing financial operations, managing budgets, and providing strategic financial advice to support business growth. The ideal candidate will have a solid background in finance and a keen eye for detail. The position requires a professional who can handle the dynamic environment of the financial sector in Tanzania's major commercial hub.
A key requirement for this position is a Bachelor’s degree and at least two years of experience, preferably within the telecom industry. The candidate will be responsible for ensuring financial transparency and efficiency while adhering to company policies and regulatory requirements. Qualified candidates are encouraged to submit their CVs for review, emphasizing any experience relevant to banking or telecommunications.
Key Requirements
Bachelor’s degree in Finance, Accounting, Banking and Finance, or a related discipline.
Minimum of 2 years of relevant working experience in finance or accounting.
Previous experience working within the telecommunications sector is highly preferred.
Strong analytical skills and ability to interpret complex financial data.
Proficiency in using financial management systems and advanced Excel.
0 Negotiable or Not Mentioned
Tanzania
12 days ago
diamondtrust.co.tz
14 Applied 1 Casual Applied
The Treasury FI & MM Dealer position at Diamond Trust Bank Tanzania is responsible for managing Fixed Income (FI) and Money Market (MM) activities. This involves the active trading of financial instruments to optimize the bank's liquidity position and manage interest rate risks. The dealer will stay abreast of market trends to ensure the bank remains competitive in its investment strategies.
Furthermore, the dealer will be tasked with maintaining strong relationships with other financial institutions and counterparties. Ensuring all trades are performed within the regulatory framework and internal risk limits is essential. This role is suited for an analytical professional with a high degree of integrity and a desire to contribute to the bank's financial stability.
Key Requirements
Bachelor's degree in Finance, Economics, Mathematics, or a related field.
Minimum 3 years of experience in Treasury dealing or Money Markets.
ACI Dealing Certificate is a mandatory requirement.
Strong understanding of Fixed Income and Money Market instruments.
Knowledge of local and international banking regulations.
0 Negotiable or Not Mentioned
Tanzania
12 days ago
diamondtrust.co.tz
9 Applied 3 Ultra Applied
Diamond Trust Bank Tanzania is looking for an Officer – Treasury FX Sales to grow sales volumes and Treasury income. This role involves providing competitive FX pricing and bespoke Treasury solutions to a diverse client base. The successful candidate will manage client relationships and identify new business opportunities to expand the bank's market share.
The role requires close collaboration with traders and other sales teams to drive revenue growth. You will be expected to conduct ongoing market research and support the execution of the Treasury sales strategy. Excellent communication and a strong customer service orientation are vital to succeeding in this evolving work environment.
Key Requirements
Degree in Finance, Economics, Banking, Accounting, or a related field.
Minimum 3–5 years' experience in FX sales, Treasury, or relationship management.
ACI Dealing Certificate is a mandatory requirement.
Strong sales, communication, and interpersonal skills.
Deep knowledge of financial markets and Treasury operations.
0 Negotiable or Not Mentioned
Tanzania
12 days ago
diamondtrust.co.tz
12 Applied 8 Pro Applied
The Assistant Manager – Treasury FX Trader role at Diamond Trust Bank Tanzania focuses on driving foreign exchange trading revenue. The primary objective is the execution of spot, forward, and derivative transactions while effectively managing market risk within strictly approved limits. The candidate will monitor market developments and liquidity conditions to capitalize on trading opportunities.
In addition to technical execution, the role involves building and maintaining robust relationships with both local and international counterparties. The trader must ensure that all activities comply with national regulations and internal Treasury policies. This position is ideal for a proactive professional with a strong service ethic who can work independently in a fast-paced environment.
Key Requirements
Degree in Finance, Economics, Banking, Accounting, or a related field.
Strong knowledge of FX products and financial market instruments.
ACI Dealing Certificate is a mandatory requirement.
3–5 years' professional experience in Treasury or FX trading.
Proven experience in executing spot, forward, and derivative trades.