0 Negotiable or Not Mentioned
Tanzania
8 days ago
selectglobal.co.in
7 Applied 1 Casual Applied
We are looking for an experienced customer service leader to build and scale a high-performing Customer Success function for a fast-growing device financing business. This role is pivotal in shaping the customer experience strategy from the ground up, ensuring that clients receive top-tier support and value throughout their journey with the company. The successful candidate will be responsible for defining the operational roadmap and creating a culture of excellence within the support team. The successful candidate will oversee large-scale call center operations and drive operational excellence across multiple touchpoints. You will work closely with other departments to align customer success initiatives with broader business goals, leveraging your analytical skills to improve service delivery and customer retention in the competitive fintech landscape of Tanzania. This position offers a unique opportunity to lead a critical business unit during a period of rapid expansion and high impact.
Key Requirements
7+ years' experience in Customer Success, Customer Care, Contact Center, or Service Operations
3+ years in a leadership role
Proven experience managing and scaling large call center operations
Background in fintech, banking, telecom, PAYGO, e-commerce, or technology companies
Strong leadership and analytical skills
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
eximbank.co.tz
5 Applied 2 Ultra Applied
The IT Service Delivery Manager at Exim Bank (T) Ltd is a pivotal role focused on ensuring the seamless delivery of information technology services across the organization. This position requires overseeing critical IT service management functions, including incident management, access management, and change management, while maintaining high standards of user support and service continuity. The successful candidate will lead the resolution of user issues across various channels, ensure compliance with internal governance frameworks, and work closely with cross-functional teams to optimize operational efficiency. Additionally, the role involves proactive monitoring of servers, networks, and applications to mitigate system disruptions in real-time. The Senior Manager will be responsible for managing the Change Advisory Board (CAB) processes, conducting impact analyses, and ensuring that all IT changes align with regulatory standards. By fostering collaboration between system administrators, network engineers, and development teams, the role ensures that IT infrastructure remains secure and responsive to the needs of the banking sector.
Key Requirements
Degree in Information Systems, Computer Engineering, or Business Administration.
Strong analytical thinking and proactive problem-solving abilities.
Possession of ITIL certifications is considered a significant advantage.
Extensive experience managing large project teams including third-party vendors.
In-depth understanding of customer segments and relevant telecom products.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
10 days ago
elrzanzibar.com
9 Applied 6 Pro Applied
We are seeking dedicated Service Attendants to join the ZOMA team at the airport. In this role, you will provide excellent service and make every visitor's stay exceptional by attending to their needs and maintaining a high standard of hospitality. You will be responsible for ensuring that the service area remains inviting and that all guests receive prompt and professional attention throughout their visit to our airport locations.
At ZOMA, we pride ourselves on being part of a supportive team that encourages career growth and skill development. This position is ideal for individuals who thrive in a busy environment and are eager to create positive interactions with international travelers. Join us and contribute to a team that makes a significant difference in the travel experience every single day through dedication and excellence in service.
Key Requirements
Strong commitment to excellence in customer service and guest satisfaction.
Ability to work in a fast-paced, dynamic airport environment with shifting priorities.
Excellent verbal communication skills in English to assist international guests.
Experience in the hospitality or service industry is highly preferred.
Ability to maintain a professional appearance and a positive, helpful attitude.
0 Negotiable or Not Mentioned
Tanzania, Arusha
12 days ago
bensonandcompany.co.tz
9 Applied 6 Pro Applied
Benson & Company is seeking a highly organized and results-driven Technical Manager to join our growing service team in Arusha. This leadership role is designed for a professional who excels in operational excellence, coordination, and accountability. You will be at the forefront of our technical operations, ensuring that every project, from minor repairs to major installations, is executed with precision and adheres to the highest industry standards. Your ability to bridge the gap between technical execution and customer satisfaction will be vital to our continued success in the region.
As the Technical Manager, your primary responsibilities will involve the comprehensive management of technical teams and installers, including the meticulous tracking of service jobs from inception to completion. You will play a critical role in inventory control by monitoring spare parts availability and usage to prevent delays in service delivery. Furthermore, you will be expected to continuously evaluate and improve our operational workflows, identifying areas for efficiency gains while maintaining a focus on quality assurance and customer service excellence. This is a unique opportunity to join a committed team dedicated to delivering top-tier technical solutions across Tanzania.
Key Requirements
Proven experience in a technical management or operations-focused role.
Demonstrated ability to lead and coordinate multi-disciplinary technical teams.
Strong organizational skills with experience in tracking complex service workflows.
Proficiency in inventory management and spare parts logistics tracking.
Excellent interpersonal and communication skills for team and client interactions.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
17 days ago
outlook.com
29 Applied 20 Pro Applied
Great Wall Tobacco Company (T) Limited is seeking a motivated and results-driven Customer Service / Call Center Agent to join its growing team in Tanzania. Based in Mikocheni, Dar es Salaam, the successful candidate will be responsible for supporting customers, distributors, and retailers by handling inquiries, resolving issues, coordinating orders, and maintaining excellent customer relationships. This role serves as a vital link between the company and its market, requiring a professional who can represent the brand with integrity and efficiency.
The daily duties involve answering inbound customer calls and messages, tracking orders, and coordinating logistics processes to ensure timely delivery and customer satisfaction. The agent will also be expected to maintain accurate records in CRM systems, prepare regular customer service updates, and meet specific response-time targets. This fast-paced environment requires someone who can handle complaints calmly and escalate complex issues when necessary to maintain high standards of service delivery.
Key Requirements
Female candidate aged between 25–30 years.
Diploma or Bachelor’s Degree in Business Administration or a related field.
Proven experience in a customer service or call center environment.
Strong verbal and written communication skills in both English and Kiswahili.
High level of computer literacy and proficiency in common office applications.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
18 days ago
salisla.co.tz
76 Applied 53 Pro Applied
Salisla Investment Limited is currently seeking a proactive and people-oriented SHEQ Officer to join our dynamic team in Dar es Salaam. As a key member of the safety department, you will be responsible for supporting the day-to-day operations to ensure that our organization maintains a safe and healthy working environment for all employees. Your role is vital in fostering a culture of safety and compliance within the company, helping to mitigate risks before they escalate into incidents.
In this position, you will work closely with other safety professionals to identify potential workplace hazards and implement robust procedures aimed at preventing accidents and injuries. You will be tasked with conducting regular site inspections, managing comprehensive safety documentation, and providing training and guidance on SHEQ-related matters to the wider workforce. If you are a dedicated professional looking to make a significant impact on workplace safety standards and ensure organizational compliance with national regulations, we encourage you to apply for this opportunity.
Key Requirements
Bachelor’s degree in Occupational Health and Safety, Environmental Science, or a related field.
Proven professional experience working as a SHEQ Officer or in a similar safety-focused role.
Relevant professional certifications such as NEBOSH, IOSH, or equivalent safety qualifications.
In-depth knowledge of Tanzanian occupational health and safety laws and international standards.
Strong ability to conduct thorough hazard identifications and complex risk assessments.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
19 days ago
westsecurity.co.tz
10 Applied 7 Pro Applied
West Security Services Ltd is seeking a dedicated Procurement Officer to oversee our purchasing operations and supply chain management. This role is essential for ensuring that the company maintains its high standards of security by providing necessary equipment, uniforms, and services at the most competitive prices and highest quality. The successful candidate will be instrumental in identifying potential suppliers, negotiating favorable contracts, and maintaining long-term vendor relationships to support our operational efficiency across the region. In this position, you will be responsible for the entire procurement lifecycle, including sourcing, vetting, and inventory management. You will monitor stock levels for critical items like security gear and uniforms, ensuring timely reordering while adhering to both internal policies and Tanzanian regulatory standards. We are looking for a professional with a high degree of integrity and proficiency in data tracking who can work efficiently under pressure to meet the demands of a fast-paced security environment.
Key Requirements
Minimum of a Diploma in Procurement, Supply Chain Management, or a related field.
Strong negotiation and networking abilities to secure high-quality goods at competitive rates.
Good understanding of supply chain procedures and purchasing workflows.
Proficiency in Microsoft Excel for data tracking, reporting, and inventory analysis.
High level of integrity and transparency in handling procurement activities.