TECHNICAL MANAGER @ BENSON & COMPANY
Benson & Company is seeking a highly organized and results-driven Technical Manager to join our growing service team in Arusha. This leadership role is designed for a professional who excels in operational excellence, coordination, and accountability. You will be at the forefront of our technical operations, ensuring that every project, from minor repairs to major installations, is executed with precision and adheres to the highest industry standards. Your ability to bridge the gap between technical execution and customer satisfaction will be vital to our continued success in the region.
As the Technical Manager, your primary responsibilities will involve the comprehensive management of technical teams and installers, including the meticulous tracking of service jobs from inception to completion. You will play a critical role in inventory control by monitoring spare parts availability and usage to prevent delays in service delivery. Furthermore, you will be expected to continuously evaluate and improve our operational workflows, identifying areas for efficiency gains while maintaining a focus on quality assurance and customer service excellence. This is a unique opportunity to join a committed team dedicated to delivering top-tier technical solutions across Tanzania.
As the Technical Manager, your primary responsibilities will involve the comprehensive management of technical teams and installers, including the meticulous tracking of service jobs from inception to completion. You will play a critical role in inventory control by monitoring spare parts availability and usage to prevent delays in service delivery. Furthermore, you will be expected to continuously evaluate and improve our operational workflows, identifying areas for efficiency gains while maintaining a focus on quality assurance and customer service excellence. This is a unique opportunity to join a committed team dedicated to delivering top-tier technical solutions across Tanzania.
Key Requirements
Proven experience in a technical management or operations-focused role.
Demonstrated ability to lead and coordinate multi-disciplinary technical teams.
Strong organizational skills with experience in tracking complex service workflows.
Proficiency in inventory management and spare parts logistics tracking.
Excellent interpersonal and communication skills for team and client interactions.
Capability to implement and monitor quality control standards for technical tasks.
Experience in developing technician schedules to optimize service efficiency.
Analytical mindset to identify and solve operational bottlenecks.
Ability to work effectively under pressure and meet strict project deadlines.
Bachelor's degree or advanced diploma in Engineering, Technical Management, or a related field.