0 Negotiable or Not Mentioned
Tanzania
6 days ago
zenopay.net
19 Applied 13 Pro Applied
ZenoPay Pro is seeking a dedicated Customer Support specialist to join our dynamic team in Tanzania. In this role, you will be the primary point of contact for our users, helping them navigate our payment solutions and resolving any technical or account-related issues they may encounter. You will work closely with other departments to ensure a seamless user experience across our platform.
As a member of our growing organization, you will have the opportunity to develop your career in the fast-paced fintech industry. We value proactive individuals who are passionate about customer satisfaction and are willing to go the extra mile to support our clients. Join us as we innovate the payment landscape in Tanzania and beyond.
Key Requirements
Excellent communication skills in English and Swahili.
Strong problem-solving abilities and critical thinking.
Proficiency in using CRM software and help desk tools.
Ability to handle high-volume customer inquiries via chat and email.
Patience and empathy when dealing with client issues.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
eximbank.co.tz
13 Applied 9 Pro Applied
The IT Service Delivery Manager at Exim Bank (T) Ltd is a pivotal role focused on ensuring the seamless delivery of information technology services across the organization. This position requires overseeing critical IT service management functions, including incident management, access management, and change management, while maintaining high standards of user support and service continuity. The successful candidate will lead the resolution of user issues across various channels, ensure compliance with internal governance frameworks, and work closely with cross-functional teams to optimize operational efficiency. Additionally, the role involves proactive monitoring of servers, networks, and applications to mitigate system disruptions in real-time. The Senior Manager will be responsible for managing the Change Advisory Board (CAB) processes, conducting impact analyses, and ensuring that all IT changes align with regulatory standards. By fostering collaboration between system administrators, network engineers, and development teams, the role ensures that IT infrastructure remains secure and responsive to the needs of the banking sector.
Key Requirements
Degree in Information Systems, Computer Engineering, or Business Administration.
Strong analytical thinking and proactive problem-solving abilities.
Possession of ITIL certifications is considered a significant advantage.
Extensive experience managing large project teams including third-party vendors.
In-depth understanding of customer segments and relevant telecom products.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
10 days ago
elrzanzibar.com
9 Applied 6 Pro Applied
We are seeking dedicated Service Attendants to join the ZOMA team at the airport. In this role, you will provide excellent service and make every visitor's stay exceptional by attending to their needs and maintaining a high standard of hospitality. You will be responsible for ensuring that the service area remains inviting and that all guests receive prompt and professional attention throughout their visit to our airport locations.
At ZOMA, we pride ourselves on being part of a supportive team that encourages career growth and skill development. This position is ideal for individuals who thrive in a busy environment and are eager to create positive interactions with international travelers. Join us and contribute to a team that makes a significant difference in the travel experience every single day through dedication and excellence in service.
Key Requirements
Strong commitment to excellence in customer service and guest satisfaction.
Ability to work in a fast-paced, dynamic airport environment with shifting priorities.
Excellent verbal communication skills in English to assist international guests.
Experience in the hospitality or service industry is highly preferred.
Ability to maintain a professional appearance and a positive, helpful attitude.
0 Negotiable or Not Mentioned
Tanzania
17 days ago
outlook.com
24 Applied 17 Pro Applied
As the first point of contact for Lumac, the Customer Care Officer plays a vital role in ensuring a positive customer experience. You will handle a high volume of inquiries via phone, WhatsApp, and email, providing timely and accurate information to prospective and existing clients. Your responsibilities include following up on quotations, scheduling appointments, and providing updates on ongoing projects.
The ideal candidate will be a problem-solver who can handle complaints with professionalism and maintain detailed customer records. By supporting the sales team and ensuring overall customer satisfaction, you contribute directly to Lumac’s reputation for excellence. Fluency in both English and Swahili is a mandatory requirement for this position.
Key Requirements
Diploma or Degree in any field (preferred).
At least 1 year of experience in customer service or call-center.
Full fluency in both English and Swahili.
Strong communication and interpersonal skills.
Ability to handle customer inquiries via phone, WhatsApp, and email.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
17 days ago
outlook.com
26 Applied 18 Pro Applied
Great Wall Tobacco Company (T) Limited is seeking a motivated and results-driven Customer Service / Call Center Agent to join its growing team in Tanzania. Based in Mikocheni, Dar es Salaam, the successful candidate will be responsible for supporting customers, distributors, and retailers by handling inquiries, resolving issues, coordinating orders, and maintaining excellent customer relationships. This role serves as a vital link between the company and its market, requiring a professional who can represent the brand with integrity and efficiency.
The daily duties involve answering inbound customer calls and messages, tracking orders, and coordinating logistics processes to ensure timely delivery and customer satisfaction. The agent will also be expected to maintain accurate records in CRM systems, prepare regular customer service updates, and meet specific response-time targets. This fast-paced environment requires someone who can handle complaints calmly and escalate complex issues when necessary to maintain high standards of service delivery.
Key Requirements
Female candidate aged between 25–30 years.
Diploma or Bachelor’s Degree in Business Administration or a related field.
Proven experience in a customer service or call center environment.
Strong verbal and written communication skills in both English and Kiswahili.
High level of computer literacy and proficiency in common office applications.
0 Negotiable or Not Mentioned
Tanzania
18 days ago
traveltrack.co.tz
8 Applied 6 Pro Applied
Traveltrack is currently inviting applications for the role of Reservation and Ticketing Specialist to join our vibrant team in Tanzania. This position requires a professional who is adept at navigating Global Distribution Systems to secure flight reservations and handle ticketing procedures efficiently. The successful candidate will play a crucial role in ensuring that clients receive accurate and timely travel arrangements while maintaining high standards of service. Work locations include our offices in both Dar es Salaam and Arusha. The role involves a wide range of responsibilities including providing expert advice on travel routes, processing complex ticket re-issuances, and managing client queries with professionalism. Candidates should possess a deep understanding of airline policies and international travel regulations. By joining Traveltrack, you will be part of a company that values expertise and passion for travel, offering an environment where you can grow your career within the Tanzanian tourism sector.
Key Requirements
Proficiency in GDS systems such as Amadeus or Galileo
Minimum of 2 years experience in ticketing and reservations
Strong knowledge of domestic and international air travel regulations
Excellent customer service skills
Ability to handle complex itineraries and re-issuances
0 Negotiable or Not Mentioned
Tanzania
29 days ago
ekomobility.co
15 Applied 11 Pro Applied
The Intern at Ekomobility Limited will play a vital role in supporting the daily operations of the company. Primary responsibilities include assisting with administrative tasks, facilitating effective communication within the team, and providing excellent customer support. The intern will also be involved in data management and reporting, ensuring that all records are accurate and up-to-date. This position is designed to offer practical work experience and a deep dive into the professional standards and processes of the organization.
Beyond administrative duties, the successful candidate will focus on developing their professional skills and contributing to the overall team objectives. The role requires a high degree of adaptability and the ability to maintain smooth and efficient operations. By working closely with various departments, the intern will gain valuable insights into the mobility industry and build a strong foundation for their future career.
Key Requirements
Must possess a Diploma or Bachelor's Degree in a relevant field.
Demonstrate excellent organizational skills to handle multiple tasks.
Maintain professional phone etiquette when dealing with clients.
Exhibit high proficiency in Microsoft Office applications.
Show strong written and verbal communication skills.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
31 days ago
equitybank.co.tz
12 Applied 8 Pro Applied
We are looking for five energetic individuals to join our team as Relationship Officers in the Contact Center. This role is crucial for maintaining Equity Bank Tanzania's reputation for excellent customer service. As the first point of contact, you will handle inquiries, resolve complaints, and guide customers through our digital and traditional banking platforms. Your objective is to ensure every caller receives professional, accurate, and timely assistance.
The position demands a high level of multi-tasking and the ability to process information quickly. Candidates must be comfortable using various communication tools and databases to manage customer interactions. By joining our contact center team, you will have the opportunity to develop a deep understanding of banking operations and contribute to a culture of service excellence that drives our bank's growth in the Tanzanian market.
Key Requirements
Bachelor’s degree in Business, Public Relations, Marketing, or a similar discipline.
Previous experience working in a call center or customer-facing role, preferably in banking.
Fluent in both written and spoken English and Swahili.
Exceptional active listening and conflict-resolution skills.
Ability to navigate multiple computer systems and CRM tools simultaneously.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
26 days ago
sumet.co
6 Applied 4 Pro Applied
Sumet is a fast-growing tech-enabled distribution company transforming product distribution, credit scoring, and Buy Now Pay Later (BNPL) solutions for retailers and wholesalers across Africa. We are looking for a passionate, energetic, and results-driven Credit Collection Officer to join our growing team in the FMCG sector. The role is vital to ensuring the financial health of the company by managing debt collection and ensuring timely payment recovery from clients across the region.
The successful candidate will maintain accurate accounts receivable and client credit records while providing excellent customer support and business consultation. In addition to collection duties, you will actively promote and market company products and services, ensuring daily collection submissions and reporting compliance. If you are ambitious, customer-focused, and ready to grow with an innovative company shaping the future of distribution and financial access in Africa, we would love to hear from you.
Key Requirements
Certificate, Diploma, or Degree in Business-related studies.
Minimum 2 years' experience in credit operations within the FMCG sector.
Strong communication and interpersonal skills.
Excellent negotiation and persuasion abilities.
Proven marketing and sales skills to promote company services.