0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
9 Applied 3 Ultra Applied
A leading private hospital in Zanzibar is looking for an experienced and dynamic Customer Service Manager to lead and strengthen our patient service operations. With a high-volume patient flow of 300-400 customers daily, the manager will be responsible for overseeing the front office team and developing comprehensive customer service strategies and standards. You will be expected to monitor patient satisfaction closely and ensure that every individual receives exceptional service during their visit.
Beyond team supervision, the role involves training, mentoring, and evaluating staff to maintain high performance and service standards. You will handle escalated complaints professionally, prepare detailed reports on service trends, and work closely with hospital management to implement improvement initiatives. This leadership role is vital for fostering a positive, service-oriented culture that aligns with the hospital's values of excellence, integrity, and teamwork.
Key Requirements
Bachelor's Degree in Business Administration, Healthcare Management, or Public Relations.
Minimum of 4-6 years of experience in customer service management.
Proven experience within the healthcare or hospitality sectors.
Strong leadership and team management skills to direct a front office team.
Excellent communication, conflict resolution, and organizational abilities.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
7 Applied 1 Casual Applied
Marsjsstd Private Hospital in Zanzibar is seeking a professional, compassionate, and highly organized Customer Service Officer to join our dedicated healthcare team. This role is central to our daily operations, as the hospital serves between 300 to 400 patients and clients each day. You will be the first point of contact, responsible for welcoming and assisting patients, coordinating appointments, and handling various inquiries, complaints, and follow-ups with empathy and efficiency.
In this position, you will guide patients through registration, billing, and service procedures while maintaining accurate records and feedback to improve service standards. The successful candidate will work in a fast-paced environment, ensuring an excellent patient experience and upholding the hospital's reputation for quality care. This is a full-time position located in Zanzibar, requiring a candidate who can maintain a patient-centered approach and professional demeanor at all times.
Key Requirements
Diploma or Bachelor's Degree in Customer Service, Business Administration, or Healthcare Administration.
Minimum of 2 years of experience in customer service, preferably in a hospital environment.
Excellent communication and interpersonal skills to interact with diverse patients.
Strong problem-solving abilities and the capacity to work under pressure.
Computer literacy and familiarity with modern hospital information systems.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
7 days ago
keewaytz.com
21 Applied 15 Pro Applied
Join our team at Automotive as a Telesales Person based in Dar es Salaam. In this role, you will be responsible for making outbound calls to both prospective and existing customers to explain our range of automotive products and services. You will act as the primary point of contact, identifying customer needs, answering questions, and recommending the most suitable solutions to ensure customer satisfaction and drive business growth.
Your daily activities will involve following up on leads, maintaining strong customer relationships, and accurately recording all sales activities in our company database or CRM system. We are looking for a goal-oriented individual who can consistently meet or exceed daily, weekly, and monthly sales targets while providing exceptional service. This is a great opportunity for a professional with 1-2 years of experience in sales and marketing to advance their career within the dynamic automotive industry.
Key Requirements
1-2 years of experience in sales and marketing or telemarketing roles.
Strong communication and interpersonal skills to engage effectively with customers.
Proven persuasion and negotiation abilities to drive sales and close deals.
Customer service orientation with a helpful and problem-solving mindset.
Proficiency in using CRM software or sales databases for recording activities.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
7 days ago
ymail.com
12 Applied 4 Ultra Applied
Join our vibrant bakery team in Dar es Salaam as a Bakery Attendant, where you will help deliver excellent customer service in a fast-paced environment. We are hiring 15 energetic and presentable female attendants to welcome customers, process orders, and manage payments professionally. Your role is crucial in creating a positive atmosphere for our guests while ensuring the service area remains clean, organized, and inviting.
In addition to front-end service, you will promote our bakery products, handle customer inquiries, and support daily operations to ensure a seamless experience for every visitor. This is an excellent opportunity for young, team-oriented individuals who are passionate about hospitality and retail service. Candidates must be able to work well in a team and maintain high standards of customer care and operational efficiency throughout their shift.
Key Requirements
Female applicants only as per operational requirements.
Age between 18 and 28 years.
Minimum O-Level education or higher.
Good communication and interpersonal skills.
Energetic, presentable, and team-oriented personality.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
gmail.com
9 Applied 6 Pro Applied
Care & Cure Medical Centre is hiring a Front Office Coordinator (Receptionist) to be the first point of contact for our patients and visitors. In this role, you will represent the heart of our patient experience, greeting individuals with a smile and ensuring a smooth administrative flow from the moment they arrive. Your duties will include managing appointments, handling patient inquiries, and maintaining the reception area's professional atmosphere.
As a key member of our administrative team, you will bridge the gap between patients and medical staff, ensuring that all information is processed accurately and efficiently. We are looking for an individual who embodies our values of care and commitment. If you are organized, friendly, and ready to contribute to a positive healthcare environment at our Dar es Salaam branch, we encourage you to apply for this vital role.
Key Requirements
Certificate or Diploma in Front Office Operations, Secretarial Studies, or Hospitality.
Previous experience as a receptionist or in a customer-facing role.
Professional appearance and a friendly, welcoming demeanor.
Excellent communication skills in both English and Swahili.
Strong organizational skills and the ability to multitask efficiently.
0 Negotiable or Not Mentioned
Tanzania
8 days ago
coastal.co.tz
13 Applied 9 Pro Applied
Coastal Aviation is Tanzania's premier aviation company, renowned for its pioneering scheduled flying safari concept across East Africa. Established in 1987, the company has grown into a leading regional airline connecting travelers to over 40 destinations including national parks, private airstrips, and remote locations. The company maintains a modern fleet consisting of Cessna Grand Caravan C208B and Pilatus PC-12 aircraft, ensuring high safety and service standards across its regional routes. This role encompasses operations in major hubs including Dar es Salaam and Arusha, Tanzania. As the Charter Division Manager, you will lead the charter sales and operational coordination efforts to drive business growth. Key responsibilities include building and maintaining client relationships, managing corporate aviation services, and coordinating specialized flights for luxury safaris, medical evacuations, and international conservation organizations. You will be expected to work independently to reach performance targets while ensuring excellent customer service delivery across all charter operations.
Key Requirements
Bachelor’s Degree in Business Administration, Marketing, Tourism, Aviation, or a related field
Proven experience in charter sales and charter operations within Tanzania
Strong communication, negotiation, and relationship-building skills
Ability to work independently and achieve performance targets
Excellent organizational and customer service skills
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
abctanzania.com
8 Applied 6 Pro Applied
ABC Tanzania is seeking a dedicated and professional Sales Executive (Male) to join the team at ABC Emporio in Dar es Salaam. The ideal candidate will be responsible for driving sales within the showroom, providing exceptional customer service, and representing the brand with confidence and professionalism. This role requires a blend of retail expertise and strong interpersonal skills to effectively engage with diverse clientele and achieve established sales objectives. In addition to direct sales, the successful candidate will be expected to maintain the showroom's presentation and assist with inventory management. This includes utilizing point-of-sale systems to process transactions accurately and efficiently while ensuring that all customer inquiries are handled with the utmost care. Candidates should be prepared to work in a fast-paced environment and contribute to the overall growth of the business through proactive negotiation and closing techniques.
Key Requirements
Diploma or Degree in Sales, Marketing, Business, or related field.
1-3 years of experience in showroom sales, retail or customer service (preferred).
Excellent communication and interpersonal skills.
Presentable, confident, and customer-service oriented.
Ability to work under pressure and meet sales targets.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
8 days ago
roarcapital.co.tz
7 Applied 5 Pro Applied
As a Front Desk Agent, you will be the face of Roar Capital, providing a warm welcome to guests arriving in Zanzibar. You will manage the entire check-in and check-out process, handle room assignments, and ensure that all guest records are accurately maintained in the system. Beyond administrative duties, you will act as a concierge, providing information about local attractions and ensuring guest needs are met promptly. Your professionalism and attention to detail will be key to maintaining the high service standards Roar Capital is known for.
Key Requirements
Previous experience in a similar role in the hotel industry.
High school diploma or equivalent; hospitality degree is a plus.
Strong proficiency in Property Management Systems (PMS).
Exceptional customer service and interpersonal skills.
Ability to handle stressful situations and guest complaints professionally.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
gmail.com
8 Applied 6 Pro Applied
Hiring Special is offering an exciting opportunity for a Product Specialist to join our team in Dar es Salaam. This role is ideal for fresh graduates with a passion for marketing and product development. You will be responsible for becoming an expert on our product line, assisting in marketing campaigns, and providing technical support to the sales team and customers.
As a Product Specialist, you will play a key role in communicating the value of our products to the market. You will collect customer feedback to help improve product features and work on strategies to increase market penetration. If you are a proactive individual with strong communication skills and a desire to grow in a marketing-oriented role, this position is for you.
Key Requirements
Fresh graduates encouraged to apply; marketing experience is an advantage
Good communication and organizational skills
Ability to work under pressure and in a team
Strong product knowledge and technical aptitude
Ability to conduct product demonstrations for clients
0 Negotiable or Not Mentioned
Tanzania, Arusha
8 days ago
braeburn.sc.tz
14 Applied 10 Pro Applied
The Whole School Secretary at Braeburn International School Arusha plays a pivotal role in the daily operations of the institution. This position involves managing high-level administrative tasks, coordinating communications between various departments, and providing exceptional customer service to students, parents, and staff. The successful candidate will ensure that the school office runs smoothly, handling correspondence, scheduling, and database management with precision and professionalism.
Applicants must be highly organized individuals with a strong background in secretarial studies or office management. Working within an international school environment requires cultural sensitivity and the ability to handle a diverse range of stakeholders. The role demands proficiency in digital tools and a proactive approach to problem-solving, contributing to the overall academic excellence and organizational efficiency of the school.
Key Requirements
Diploma or Degree in Business Administration, Secretarial Studies, or Office Management.
Proven experience in a secretarial or administrative role.
Prior experience within an educational institution is highly advantageous.
Excellent written and spoken English communication skills.
Strong interpersonal and customer service skills for engaging with stakeholders.